Personable and highly motivated Customer Service Representative with over 10 years in customer service related positions. Solid team player with an upbeat, positive attitude who thrives in a position which allows for continual growth & improvement. What sets me apart is my passion for customer service and ownership of the customer experience.
I took escalations for
reasons including; billing issues, broken tools or systems, gift card problems and trends. Customers who were
experiencing technical problems in which the resolution was not in our
knowledge base, we were able to give them troubleshooting steps to try. Which
were based off of a ticketing system we used to create, track and solve
problems. We also filed call backs with the customer to gain a better
understanding of the problem as well as to do further troubleshooting.
At Geek Squad I took inbound customer service calls & provided various computer-related services over the phone & Internet via remote access. Covering PC Tune ups, Wireless networking, data connectivity issues, printer set up, repair & troubleshooting, email set up & troubleshooting, software set-up, installation & troubleshooting, virus/spyware removal, data transfers, diagnostics and training. I also resolved customer service complaints. Maintained composure and patience in the face of difficult customer situations. Supported customers with billing & account changes & inquiries. Most importantly I provided our clients with the tools and education necessary to use their electronic devices confidently.
I assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Partnered with team members to serve food and beverages that exceeded guests' expectations.
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