AVP, Sr. Business Control Specialist Resume Example
Highly motivated, strategic and performance driven Assistant Vice President of Business Controls for Consumer and Legacy Asset Operations, responsible for governance, operations oversight and management and risk evaluation for a leading multinational company in the banking and financial services industry. Influential in the development, enhancement and analysis of various reports aimed at identifying risk, closing gaps, realizing opportunities for change and improvement and leveraging statistical data for monthly and annual reporting deliverables.
Knowledgeable of corporate and governmental regulations and guidelines with a strong ability to understand and apply criteria for compliance with investor, insurer, regulatory and legal requirements. Experienced leader with the aptitude to devise and implement project management initiatives, develop and implement policies and procedures, enhance communication, devise reporting as needed and provide oversight throughout all stages of governance and business controls for numerous lines of business.
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Developed and presented executive level reporting which aided in identification and remediation of gaps, monitoring overall vendor performance and minimizing risk for a third party serviced portfolio. Composed multiple policies, procedures and process designs that aided in streamlining processes and enhancing governance for the line of business.
- Effectively developed and implemented strategy for tracking and monitoring associate compliance with enterprise required compliance training initiatives ensuring 100% on-time completion of all mandatory training courses within our line of business.
- Designed the end-to-end process for the oversight and completion of audits, exams and risk assessments for various lines of business and coordination of efforts between the lines of business and examiners
- Managed and developed internal governance for exams, audits and risk assessments to ensure milestone completion, gap remediation and executive level reporting upon completion of those exams.
- Enhanced and documented training programs that will be used to on-board both external and internal associates to the line of business with specifics for both manager and associate roles and responsibilities.
- Member of a varying risk project management and governance team with primary objectives persistent on assessing risk factors, assessing employee work satisfaction level and developing methods to improve work and life balance.
- Developed policies and procedures for protecting proprietary and consumer information across various lines of business in Home Loans and Insurance.
- Responsible for the overall governance, development of metrics and assessment of current policies and procedures for disciplines within the risk departments.
- Part of a risk evaluation department responsible for performing analysis on various components of loan servicing, loss mitigation and operations.
- Worked with management to develop change management implementation for identified risks.
- Assisted with the development of various reporting designed to more efficiently and accurately identify possible risk within the organization.
- Recommended strategies and controls to be executed for remediating risk and identifying key opportunities for servicing enhancement and improvement.
- Reviewed high loss foreclosure bid/walk, short payoff and deed in lieu requests for third party servicers.
- Designed the end to end loan servicing process for a start-up mortgage company.
- Analyzed the servicing portfolio, implemented and designed all customer servicing, loan servicing, pool sale and acquisition, default servicing, REO and insurance servicing standards and procedures for the business.
- Developed written policies and procedures relating to all the aforementioned functions and ensured adherence and knowledge of all state, federal and regulatory guidelines associated as such.
- Managed the loss mitigation and collections department responsible for curing all stages of delinquency within the servicing portfolios.
- Responsible for the servicing platform conversion.
- Instrumental in identifying the need for and implementation of various vendors and suppliers to provide third party service for the company and established a network of bankruptcy and foreclosure attorneys, foreclosure trustees, banking services and real estate agents to assist with the overall management of the portfolio.
Business Management
Process and Project Management and Design
Enhancement and Development of Executive Level Reporting
Proficient in Microsoft Office Excel, Word, PowerPoint, Outlook and Sharepoint
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Resume Overview
School Attended
- Colorado Technical University
- American Intercontinental University
Job Titles Held:
- AVP, Sr. Business Control Specialist
- AVP, Sr. Operational Risk Specialist and Business Analyst
- Supervisor
Degrees
- Doctorate of Business Administration : Global Leadership 2017
Master of Business Administration : International Business 2012
Bachelor of Business Administration : International Business 2011
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