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AVP/Deposit Services Supervisor Resume Example

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AVP/DEPOSIT SERVICES SUPERVISOR
Professional Summary

Years of experience in customer service, operational and leadership roles. Clear understanding of Consumer and Business new account audit and compliance. Recognized for IRA knowledge and hold two professional certifications in banking. Contribute to team success through hard work, attention to detail and organizational skills. Motivated to contribute to the success of the company.

Skills
  • Team Management and Operational Support
  • Excellent Judgment, and Decision Making
  • Experience Project Scoping, Testing and Implementation
  • Strong Multi-tasking Skills
  • Bilingual: Fluent in Laotian (Laos)
  • Strong Customer Service and Sales Skills
  • Critical Thinking, Problem Solving
  • Strong Compliance Knowledge
  • Advanced Microsoft Word, Excel and Outlook Knowledge
Work History
AVP/Deposit Services Supervisor, 10/2019 to 06/2020
Prosperity Bank – Richardson, Texas
  • Managed five direct reports. Department performed Quality Assurance (QA) review on new accounts including Individual Retirement Arrangement (IRA), Coverdell ESA, Health Savings Account (HSA), Trust, IOLTA, Consumer, Business and Municipal accounts. Ensured quality of audit work complies with professional standards and completed within service level agreement.
  • Oversaw HSA and IRA Program. Assisted with training and development. Created and maintained procedures. Worked with Compliance and Operations to solve problems, implement regulatory changes, and remedy issues as arise.
  • Participated in projects and testing for three bank mergers.
  • Led merger activities related to IRA plan amendments to secure compliance with IRS. Coordinated with retirements companies including Ascensus, and Wolters Kluwer to provide training, retirement services tools and audit.
  • Gained cost saves by corresponding with IRS on issues involving Name and TIN mismatch (CP-2100 IRS Notice). Oversaw research and resolution of IRS 972-CG notice to prevent penalty to Bank.
  • Texas Access to Justice Foundation (TAJF) primary contact regarding Bank's relationship as partner to organization. Ensured Bank in compliance with product rate and interest remittance to state.
  • Coordinated with multiple departments on Bank product rate changes. Verified rate changes were implemented correctly within core system, website and internal material. Verified core system calculations and payment were accurate on statements to uphold Bank's professional reputation.
  • Maintained knowledge of banking regulations and attended, training sessions and educational opportunities to maintain continuing education credits for two professional certifications.
  • Instructed and directed team, build team consensus and accomplish important project milestones. Kept projects on schedule by overseeing work performance and verifying punctual arrival of all team.
AVP/Deposit Services Supervisor, 10/2014 to 10/2019
LegacyTexas Bank – Richardson, Texas
  • Led team in audit of high-volume new accounts opened including Trust, Business, IRA, Coverdell ESA, HSA, Consumer and Business accounts, auditing for complete and accurate documentation.
  • Monitored productivity of department personnel and ensured activities run efficiently. Provided supervision, guidance, coaching, recognition, motivation and training to department personnel.
  • Stayed informed of IRA, Coverdell ESA and HSA laws and updates. Implemented policy and procedure changes as approved by senior management; scheduled and conducted any necessary training for staff.
  • Participated in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals and resolve problems.
  • Worked closely with audit team to prepare accounts and documentation as well as conduct audits according to all regulatory requirements. Assisted with preparation for federal examinations.
  • Oversaw verification of reporting to Internal Revenue Service (IRS), including 1099 and 5498 IRS Reporting forms. Researched and resolved corrections.
IRA Specialist/Operations Specialist, 05/2002 to 10/2014
ViewPoint Bank – Plano, Texas
  • Assisted 44 branch network partners with new account inquiries and disputes. Aided and guided on inquiries regarding IRS reporting and corrections.
  • Supported back office department on Municipal account opening and maintenance.
  • Responsible for IOLTA interest reporting and remittance to Texas Access to Justice Foundation (TAJF). Ensured product rate in compliance with state.
  • Participated in projects and testing for Bank mergers.
  • Led merger activities related to IRA plan amendments to secure compliance with IRS. Coordinated with retirements companies including Bysis, Ascensus, and Wolters Kluwer to provide training, retirement services tools and program audits. Set up and maintained retirement services tools; Retirement Central and IRA Service Center by Ascensus.
  • Updated procedures and trained new and existing team members.
Branch Ops Officer/Sr. Financial Solutions Rep., 05/1998 to 05/2002
Community Credit Union – Richardson, Texas
  • Opened deposit accounts including Trust, IRA, Coverdell ESA, Safe Deposit Box, Business and Consumer accounts.
  • Sold and processed consumer loan applications and booked loans.
  • Responded to customer inquiries/concerns and resolved.
  • Promoted sale of Bank products and referred to business partners as appropriate. Sold financial products.
  • Kept updated on job knowledge by studying new product descriptions.
  • Stayed informed on regulatory requirements and compliance training applicable to position.
  • Ability to work with sensitive or confidential information.
Education
Associate of Applied Science: Business AdministrationRichland College - Dallas, TX
High School DiplomaBerkner High School - Richardson, TX
Certifications
  • Certified IRA Services Professional (CISP) issued by American Bankers Association
  • Certified Health Services Professional (CHSP) issued by Ascensus
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Resume Overview

Companies Worked For:

  • Prosperity Bank
  • LegacyTexas Bank
  • ViewPoint Bank
  • Community Credit Union

School Attended

  • Richland College
  • Berkner High School

Job Titles Held:

  • AVP/Deposit Services Supervisor
  • IRA Specialist/Operations Specialist
  • Branch Ops Officer/Sr. Financial Solutions Rep.

Degrees

  • Associate of Applied Science : Business Administration
    High School Diploma

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