Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and to apply my education and experience to a job in administration or behavioral health care.
Education
University of South FloridaTampa, FLExpected in 2015 ā āBachelor of Science:Behavioral Healthcare - GPA:
Concentration: Applied Behavioral Analysis (ABA)
Certification: Mental Health First Aid
Licensed on February 19, 2014
Expires on February 19, 2017
Licensing Organization: Mental Health First Aid USA
GPA: 3.60
Graduated Cum Laude
Member of Delta Elipson Iota and Phi Sigma Theta Club
Hillsborough Community CollegeTampa, FLExpected in 2012 ā āAssociate of Science:Pre-Medical - GPA:GPA: 3.95
Graduated Cum Laude
GPA: 3.7
Experience
South Washington County Schools Isd 833 - Avid Tutor Cottage Grove, MN, 04/2014 - Current
Assisted several children per station during small group learning periods.
Conducted small group and individual classroom activities based on differentiated learning needs.
Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Helped prepare daily lesson plans for activities and lessons.
Encouraged students to be understanding of and helpful to others.
Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
Physically and verbally interacted with students throughout the day to keep them engaged.
Wrote daily and weekly lesson plans.
The Retail Outsource Group - Retail Sales Associate Marshfield, MO, 09/2013 - 11/2013
Answered customersā questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Processed all sales transactions accurately and in a timely fashion.
First Fidelity Bank - Teller Phoenix, AZ, 07/2012 - 07/2013
Opened new customer accounts, including checking, savings and lines of credit.
Managed opening and closing times for the main branch.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to [bank name] security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Entered member transaction data into the online banking software.
Reported daily averages and shortages to the operations department.
Maintained confidentiality of bank records and client information.
Received regional branch recognition award for outstanding customer service.
Delivered prompt, accurate and excellent customer service.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment.
Accomplishments
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Educational Support
Facilitated small reading and writing groups, phonics groups and math groups for grades six through eight.
Designed weekly lesson plans focused on age and level-appropriate material.
Skills
Microsoft office suite (advanced); Organizational skills; Time management; Customer service; Data entry; Professional and technical; communication; Team player; Strong work ethic; Bi-Lingual (English and Spanish); Critical thinker; Leadership skills; Self-motivated
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.