LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and to apply my education and experience to a job in administration or behavioral health care.

Education
University of South Florida Tampa, FL Expected in 2015 Bachelor of Science : Behavioral Healthcare - GPA :

Concentration: Applied Behavioral Analysis (ABA)

  • Certification: Mental Health First Aid
  • Licensed on February 19, 2014
  • Expires on February 19, 2017
  • Licensing Organization: Mental Health First Aid USA
  • GPA: 3.60
  • Graduated Cum Laude

Member of Delta Elipson Iota and Phi Sigma Theta Club

Hillsborough Community College Tampa, FL Expected in 2012 Associate of Science : Pre-Medical - GPA : GPA: 3.95
  • Graduated Cum Laude
  • GPA: 3.7
Experience
South Washington County Schools Isd 833 - Avid Tutor
Cottage Grove, MN, 04/2014 - Current
  • Assisted several children per station during small group learning periods.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Helped prepare daily lesson plans for activities and lessons.
  • Encouraged students to be understanding of and helpful to others.
  • Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
  • Physically and verbally interacted with students throughout the day to keep them engaged.
  • Wrote daily and weekly lesson plans.
The Retail Outsource Group - Retail Sales Associate
Marshfield, MO, 09/2013 - 11/2013
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed all sales transactions accurately and in a timely fashion.
First Fidelity Bank - Teller
Phoenix, AZ, 07/2012 - 07/2013
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Managed opening and closing times for the main branch.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Adhered to [bank name] security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into the online banking software.
  • Reported daily averages and shortages to the operations department.
  • Maintained confidentiality of bank records and client information.
  • Received regional branch recognition award for outstanding customer service.
  • Delivered prompt, accurate and excellent customer service.
Leaffilter North, Llc - Administrative Assistant
Augusta, GA, 04/2009 - 04/2012
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
Accomplishments

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Administration

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Educational Support

  • Facilitated small reading and writing groups, phonics groups and math groups for grades six through eight.
  • Designed weekly lesson plans focused on age and level-appropriate material.
Skills

Microsoft office suite (advanced); Organizational skills; Time management; Customer service; Data entry; Professional and technical; communication; Team player; Strong work ethic; Bi-Lingual (English and Spanish); Critical thinker; Leadership skills; Self-motivated

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Resume Overview

School Attended

  • University of South Florida
  • Hillsborough Community College

Job Titles Held:

  • Avid Tutor
  • Retail Sales Associate
  • Teller
  • Administrative Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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