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aviation ordnanceman resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-7b405424a/
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional Aviation Ordnanceman boasting 7-year career assisting in flight preparation by performing upload and downloading of ordinance. Excellent active listener with outstanding time management and organizational skills. In-depth knowledge of various weapons and ammunition. Adept at performing duties with deployed squadrons, static bases and in training situations.

Accomplishments
Skills
  • Customer Feedback
  • Employee Relationships
  • Compliance Regulations
  • Customer Satisfaction
  • Issue Resolution
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Proofreading
  • Patient Charting
  • Performance Improvement
  • Phone Calls
  • Professional And Mature
  • Word Processing
  • Report Development
  • Maintains Confidentiality
Work History
09/2015 to 12/2022
Aviation Ordnanceman Giant Eagle, Inc. , , Virginia Beach, VA
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Facilitated inter-departmental communication to effectively provide customer support.
01/2014 to 09/2015
Store Clerk Fleetcor , , Great Barrington, MA
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Managed pricing issues, removal of damaged products and placing special orders for customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
02/2012 to 12/2013
Customer Service Associate Guidos , , Great Barrington, MA
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $92,745 of dollars in business
Education
Expected in 05/2013 to to
High School Diploma:
Monument Mt Regional High School - Great Barrington, MA
GPA:

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Resume Overview

School Attended

  • Monument Mt Regional High School

Job Titles Held:

  • Aviation Ordnanceman
  • Store Clerk
  • Customer Service Associate

Degrees

  • High School Diploma

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