Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Summary of Skills
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Schedule management
  • Self-starter

Coordinated all department functions for team of 7 employees.

Planned and executed all aspects of a major office headquarter move.

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Warranty Administrator after (1) year of employment.

2011 to Current Automotive Warranty Administrator Ed Napleton Automotive Group | Arlington Heights, IL,
  • Processed claims by insurance companies and customers within one working day, resolved all discrepancies in charge back.
  • Coordinated with the manufacturer's warranty representatives to help resolve customer issues.
  • Recorded any claims for warranty and repaired or changed the part in accordance to the policy of the company.
  • Assisted technicians with any questions regarding the claims.
  • Regulated the safety requirements of the workstation in accordance with OSHA.
  • Participated in various seminars and conferences regarding the warranty of vehicles.
2010 to 2011 Office Assistant Liberty Coke | Plymouth Meeting, PA,
  • Generated employee schedules within a designated budget.
  • Greeted, assisted and directed guests, workers, visitors and the general public Answered all incoming calls and handled caller's inquiries Responded to guests and public inquiries Provided word-processing and clerical support Maintained the common filing system and file all letters Provided administrative services for the Service Department Manager.
2007 to 2009 Customer Services Specialist Als Limited | Valley View, OH,
  • Assist customers with returns, purchasing store protection plans and service packages.
  • Scheduling in-store/ shop services.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, repair options and register operations.

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    Job Titles Held:

    • Automotive Warranty Administrator
    • Office Assistant
    • Customer Services Specialist


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