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Coordinated all department functions for team of 7 employees.
Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Warranty Administrator after (1) year of employment.
- Processed claims by insurance companies and customers within one working day, resolved all discrepancies in charge back.
- Coordinated with the manufacturer's warranty representatives to help resolve customer issues.
- Recorded any claims for warranty and repaired or changed the part in accordance to the policy of the company.
- Assisted technicians with any questions regarding the claims.
- Regulated the safety requirements of the workstation in accordance with OSHA.
- Participated in various seminars and conferences regarding the warranty of vehicles.
- Generated employee schedules within a designated budget.
- Greeted, assisted and directed guests, workers, visitors and the general public Answered all incoming calls and handled caller's inquiries Responded to guests and public inquiries Provided word-processing and clerical support Maintained the common filing system and file all letters Provided administrative services for the Service Department Manager.
- Assist customers with returns, purchasing store protection plans and service packages.
- Scheduling in-store/ shop services.
- Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
- Assist with new employee training including store policies, services, repair options and register operations.
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Job Titles Held:
- Automotive Warranty Administrator
- Office Assistant
- Customer Services Specialist
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