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Automotive Service Writer Resume Example

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AUTOMOTIVE SERVICE WRITER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified.

I enjoy my work and have a strong passion for the Automotive industry and working on high end Vehicles. I have trained in all aspects of my field.

Skills
  • Sales expertise
  • Report preparation
  • Route dispatch
  • Staff education and training
  • Ticket writing
  • System repairs
  • Rebuilding Engines
  • Electrical Failure Expertise
  • Troubleshooting and Diagnostics
  • Hand and power tools
  • Preventive Maintenance
  • Diagnostic skills
  • Money handling abilities
  • Medical terminology knowledge
  • Account management
  • Multi-line phone talent
  • Inspecting vehicles
  • Replacing parts
  • Maintenance Procedures
  • Calibrating Systems
  • Troubleshooting skills
  • European vehicles background
  • Service Scheduling
Work History
Automotive Service Writer, 03/2018 to Current
Integrity Auto Care – Colorado Springs, CO
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Answered service department phone and responded promptly to questions and messages.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Applied highly effective selling skills while properlyengaging and presenting solutions to customers.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Automotive Technician and Foreman, 03/2018 to Current
Integrity Auto Care – Colorado Springs, CO
  • Worked on European, and Exotic vehicles to repair engines, transmissions and electrical systems.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Maintained cleanliness, safety and efficiency of garage.
  • Changed, rotated and balanced tires.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Technician, 05/2015 to 02/2018
Pete's Service Center – Indianapolis, IN
  • Worked on High End Exotic and Foreign Vehicle's such as Lamborghini, Ferrari, Bentley, Porsche, Austin Martin, Audi, BMW, And Bugatti
  • Maintained Cleanliness of the shop and customer car's during service and maintenance.
  • Preformed all service repairs from oil changes to full engine rebuilds.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Communicated issues to supervisor and helped develop solutions.
Education
GED: 09/2004
Indian Creek High School - Trafalgar, IN
Hobbies

In my spare time i work and build Performance car's, I currently drive a 2017 Audi A8L, and building a 750hp 2010 BMW 550i Grand Turismo 4.4L Twin Turbo, I also have built multiple Classic sport's cars, these are the things i enjoy and love to do.

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Resume Overview

Companies Worked For:

  • Integrity Auto Care
  • Pete's Service Center

School Attended

  • Indian Creek High School

Job Titles Held:

  • Automotive Service Writer
  • Automotive Technician and Foreman
  • Automotive Technician

Degrees

  • GED : 09/2004

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