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Automotive Service Manager Resume Example

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AUTOMOTIVE SERVICE MANAGER
Summary
20+ years of practical and technical expertise in the planning, specification, deployment, installation, troubleshooting, repair and support of computer and laptop hardware, software & accessories, advanced network design and maintenance. Expert troubleshooter and innovative thinker; I believe that determining the cause of a problem is as important as fixing it and I don't like to be beat. Motivated engineer continuing to expand on an established career in the design and implementation of computer related and advanced network technologies.
Highlights
  • CAT4, CAT5E, CAT6, 25-100 Pair, RG6 and RG11
  • Microsoft Windows XP, Vista, 7, 8, 8.1 & 10 Windows Server 2000-2007, Microsoft Terminal Server, Microsoft
  • Exchange Server
  • Redhat Linux 5.2 ­ 9.0, Fedora Core Linux 2 ­ 12, CentOs Linux, RHEL, Suse Enterprise Linux, Gentoo Linux,Debian Linux, BSDI, OpenBSD, NetBSD
  • Novell NetWare 3.11 - 4.1
  • Microsoft Office 95, 97, 2000, XP, 2003 & 2007
  • Cisco Routers, Firewalls & Switches
  • SCO Unix Openserver5.0­ 5.5.
Accomplishments
  • ASE C1 ­ Automotive Service Advisor.
  • ASE P2 ­ Automotive Parts Specialist.
Experience
Automotive Service Manager
January 2013 to July 2015Company Name
  • Managed day to day operations in a busy 3 bay 3 tech automotive repair shop.
  • Provided accurate and detailed service estimates to customers both in person and on the phone.
  • Responsible for sourcing, ordering and distributing automotive parts, supplies and tools to technicians.
  • Responsible for full work flow scheduling and development of new processes to increase shop efficiency.
  • Shop revenues increased by $500,000+ in a21/2 year period.
  • Performed monthly invoicing of commercial customers, reconciled vendor statements and cut checks to pay vendors.
  • Research, test and deploy new computer, network, advanced diagnostic and service enhancement tools.
  • Environment: Windows 7, Windows 8.1, Windows 10, Microsoft Office 2003 & 2007, Quickbooks, AllData.
Owner/Operator
October 2011 to December 2012Company Name
  • Owned and operated a Hotshot freight service primarily delivering LTL loads up to 18,000lbs to mining and oilfield facilities in Utah, Colorado, Wyoming and Nevada.
Senior Network Engineer
September 2000 to September 2011Company Name
  • Designed and built from ground up a data and communications infrastructure which has allowed and facilitated the parent company's ability to grow from 6 to over 150 employees and to encompass 7 new companies over the last 10 years and diversifying in Web application development, website design, mass media marketing, telemarketing, security consulting, mass ecommerce transaction processing & foreign import/export trade.
  • Created improved methods and optimized existing technology to help company survive, recover and grow during the recent economic collapse.
  • Environment: Linux 32 & 64bit (pick a flavor), Windows 2000 Professional, Windows XP Professional, Windows Vista, Windows 7, Windows 2000 Server, Windows 2003 Server, Microsoft Exchange Server 5.5, 2000 & 2003. Cisco 1700, 2600 & 7200 Routers, Microsoft Office 2000, XP, 2003 & 2007.
Senior Systems Administrator
August 1999 to August 2000Company Name
  • Responsible for design and implementation of systems and security for large ISP/ASP network, creation of custom Linux based products and appliances as well as research and development of new Linux/Unix based products and systems for expansion of corporate product and service base.
  • Environment: Web Page Design, Microsoft Office 95-97 & 2000, DOS, Windows 3.11, Windows 95-98, Windows NT Workstation 3.51 ­ 4.0 & 2000, Windows NT Server 3.51 ­ 4.0 & 2000, Novell NetWare 3.12 ­ 5.0, Token Ring, Ethernet, Cisco, Lucent & Livingston Routers. Novell GroupWise, Slackware Linux, Redhat Linux, Debian Linux, Apache Web Server, SCO Unix Openserver 5.0 ­ 5.5.
Senior Systems Administrator
April 1998 to August 1999Company Name
  • Responsible for design and implementation of systems and security for ISP network and custom Linux system implementations/applications as required for business expansion needs and needs of customers.
  • Environment: Web Page Design, Microsoft Office 95-97, DOS, Windows 3.11, Windows 95-98, Windows NT Workstation 3.51 ­ 4.0, Windows NT Server 3.51 ­ 4.0, Novell NetWare 3.12 ­ 4.1, Ethernet, Cisco 16xx Routers. Slackware Linux, Redhat Linux, Debian Linux.
Consultant Engineer
April 1997 to April 1998Company Name
  • Open ended contract for facilitating and participating in the concept, design and testing of Network Attached Peripheral device technology under current development and sale by Axonix.
  • Management and assembly of demonstration versions of product for various VAR and OEM customer prospects.
  • Environment: Web Page Design, Microsoft Office 95-97, DOS, Windows 3.11, Windows 95, Windows NT Workstation 3.51 ­ 4.0, Windows NT Server 3.51 ­ 4.0, Novell NetWare 3.12 ­ 4.1, Ethernet.
Electronic Media Product Manager
May 1996 to April 1997Company Name
  • Responsible for specification and design of leading edge medical software products as well as management of agency employees contracted to implement design.
  • Was lead support technician for new software products and responsible for training support personnel within the Customer Service department.
  • Travel to customer sites to give training and sales presentations on products as well as perform large site installations.
  • Environment: Web Page Design, Microsoft Office 95, Novell GroupWise, DOS, Windows 3.11, Windows 95, Windows NT Workstation 3.51 ­ 4.0, Windows NT Server 3.51 ­ 4.0, Novell NetWare 3.12, Ethernet.
IT Consultant
February 1993 to CurrentCompany Name - City, State
  • Provide high level of service by troubleshooting, repairing and installing networks, computers and phone systems for both.
  • new end user contacts and prior business associates.
  • Assist in difficult application integration projects.
Manager/Technical Services Manager
March 1992 to May 1996Company Name
  • Assist in design and development of proprietary expansion bus and PCMCIA based expansion products for portable computers.
  • Responsible for installation and maintenance & upgrades of Novell 3.12 & Windows NT, as well as arranging allocation, maintenance & upgrades for all in-office computer systems.
  • Environment: Web Page Design, Microsoft Office 95, DOS, Windows 3.11, Windows 95, Windows NT Workstation 3.51, Windows NT Server 3.51, Novell NetWare 3.12, Ethernet.
Systems Technician/LAN Supervisor
July 1991 to March 1992Company Name
  • The primary function of this position was to bring the firm of Silver, Naylor & Associates (now known as Naylor, Wentworth.
  • amp; Associates) out of the "Dark Ages" of computer technology.
  • The job entailed the specification, procurement and.
  • installation of new 386 and 486 CAD workstations as well as a Novell 3.11 LAN.
  • Environment: Windows 3.0, Novell NetWare 3.11, Ethernet, WordPerfect, Quattro, Lotus 123, DOS.
Education
Vocational Certificate : Computers, 1990Mitchell Tech - City, State, USA
Skills

Apache Web Server, ASP, agency, automotive, automotive repair, cabling, CAD, CAT5, Cisco, Cisco Routers, HARDWARE, concept, consulting, Customer Service, DOS, ecommerce, edge, Ethernet, Firewalls, Novell GroupWise, Novell GroupWise, ISP, invoicing, LAN, Linux, Linux 2, Lotus 123, marketing, Microsoft Exchange Server, Microsoft Exchange Server 5.5, Microsoft Office, office, Microsoft Office 2000, Microsoft Office 95, 97, Microsoft Terminal Server, Windows 7, Windows, Windows 8.1, 2000, Windows 3.11, Windows 95,, Windows 95, 98, Windows NT Workstation 3.51, Windows NT Workstation 3.51, Windows NT Server 3.51, Windows NT, Windows NT Workstation, Microsoft Windows XP, Windows XP, Enterprise, Network, networks, Novell NetWare 3.11, Novell 3.11, Novell NetWare 3.12, Novell 3.12, personnel, phone systems, pick, presentations, processes, procurement, Quattro, Quickbooks, Redhat Linux 5.2, Redhat Linux, repairing, Research, Routers, sales, scheduling, SCO Unix, Slackware, specification, Switches, technician, telemarketing, phone, Token Ring, transaction processing, troubleshooting, Unix, upgrades, Vista, Web application development, Web Page Design, website design, Windows 2000 Professional, Windows Server, Windows 3.0, Windows 2000 Server, WordPerfect, 386, 486

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Resume Overview

School Attended

  • Mitchell Tech

Job Titles Held:

  • Automotive Service Manager
  • Owner/Operator
  • Senior Network Engineer
  • Senior Systems Administrator
  • Consultant Engineer
  • Electronic Media Product Manager
  • IT Consultant
  • Manager/Technical Services Manager
  • Systems Technician/LAN Supervisor

Degrees

  • Vocational Certificate : Computers , 1990

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