Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Adaptable personality with a desire to be a key-member in a successful team-oriented environment, where both personal and professional growth are imminent.
Effective, Creative problem solver
Exceptional communication skills
Strong client relations
Strategic sales knowledge
Exceptional telephone etiquette
Adherence to high customer service standards
Excellent time management skills
Effective workflow management
Automotive Service ManagerAug 2010 - Aug 2013 Walmart Stores Incorporated4413 Corunna Road Flint, MI 76054
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Maintained a hospitable environment for both customers and employees in a high volume/ high traffic facility.
Strong leader of automotive service staff.
Facilitated inter-departmental communication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Updated customer orders from start to finish in an accurate and timely manner.
Devised and published metrics to measure the organization's success in delivering world class customer service.
Maintained accurate records of past due customer account activity.
Evaluated potential and employees and and monitored new-hire workflow and behaviors throughout the training process
Server/TrainerFeb 2014 - Aug 2014 Miller Apple, Incorporated4418 W Pierson Road Flint, MI
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Inventoried and restocked items throughout day.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Organized training for up to 4 new employees per week.
Addressed all questions from training program participants.
Assumed ownership of all training program initiatives.
Quality Control EngineerSep 2014 - Jun 2016 KMM Corporation4051 N Highway 121 Grapevine, TX
Reviewed work of electricians and tested randomly to determine in-process product quality.
Inspected outbound shipments and conducted audits of every machine built to comply with customer and internal standards
Consulted and advised electricians and material handlers on best practices to ensure consistency and quality of product, and to maximize efficiency in regards to profits and workflow.
High School Diploma: 2008 Flint Southwestern Academy1420 W 12th St Flint, MI 48507