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automotive sales manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Budgeting and Expenditures
  • Discount Rate Requirements
  • Networking Events
  • Problem Solving
  • Verbal and Written Communication
  • Time Management
  • Customer Service
  • Detail-Oriented
  • Microsoft Office
  • People Skills
  • Reliable & Trustworthy
Experience
Automotive Sales Manager, 10/2022 to Current
Ciocca DealershipsFlemington, NJ,
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Coached, developed and motivated team to achieve revenue goals.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Documented service information in system within client profiles and updated repair status.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Observed and managed repair time to accelerate return of vehicle to customer.
  • Supported timely and accurate service by producing daily job status reports.
  • Courteously greeted customers and assisted with initiating service requests.
  • Consulted with customers regarding needs and addressed concerns.
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Promoted brand and marketing campaigns to create interest with customer.
Tour Guide, 06/2022 to Current
State Of North DakotaBeulah, ND,
  • Facilitated tours to groups of up to 26-45.
  • Collected fees and tickets from group members.
  • Created tour programs with focus on providing positive guest experiences.
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Distributed brochures and showed audiovisual presentations at tour sites.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
  • Selected travel routes and sites based on knowledge of specific areas.
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Showed audiovisual presentations and explained establishment processes and operations at tour sites.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Service Writer, 05/2020 to 10/2022
City Of Raleigh North CarolinaRaleigh, NC,
  • Answered phone calls and responded to questions and concerns.
  • Estimated costs of vehicle repair.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Reviewed work orders and discussed with supervisors.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Recommended additional, useful services to customers to increase overall sales.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Identified locations and needs of callers to accurately send assistance.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Managed daily delivery and work schedules to maximize coverage.
Automotive Service Writer, 06/2019 to 06/2020
Virginia Tire And AutoChesterfield, VA,
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Documented service information in system within client profiles and updated repair status.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Courteously greeted customers and assisted with initiating service requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Customer Advisor, 05/2015 to 06/2019
HcaMount Juliet, TN,
  • Consulted with customers to discuss concerns and offer detailed information.
  • Maintained records of general customer service data as well as customer complaints and results using [Software].
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Increased sales [Number]% upselling products and following up with customers via phone or email to increase order quantities.
  • Engaged with customers and worked to resolve product and service issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Excelled in exceeding daily credit card application goals.
Education and Training
Associate of Science: Biblical Studies, Expected in 09/2016 to International Bible Training Center - Covington, GA,
GPA:
High School Diploma: , Expected in 05/2014 to Alcovy High School - Covington, GA
GPA:

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Resume Overview

School Attended

  • International Bible Training Center
  • Alcovy High School

Job Titles Held:

  • Automotive Sales Manager
  • Tour Guide
  • Service Writer
  • Automotive Service Writer
  • Customer Advisor

Degrees

  • Associate of Science
  • High School Diploma

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