Automotive Incentive Team/Receptionist Resume Example
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AUTOMOTIVE INCENTIVE TEAM/RECEPTIONIST
Summary
Attentive Receptionist with five years experience organizing documents, providing administrative support and customer service. Proficient multi-tasker, ability to manage a four line phone system. Experience managing fast-paced, front desk operations with a positive, friendly nature.
Skills
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Experience
Automotive Incentive Team/Receptionist, Penske Automotive Group, July 2018-CurrentTulsa , OK
- Applied for and submitted all qualifying Incentive Rebates for Ford and Hyundai Manufacturers.
- Gathered and Scanned all documents required for each qualifying Incentive Rebate.
- Recorded on an Excel Spreadsheet customer information and the Incentive Codes pertaining to the qualifying vehicle purchased/leased.
- Posted into accounting, weekly Incentive Payment Statements from the manufacturer.
- Reconciled the Incentive accounting schedule each month for past due, credits and current payments for 5 dealerships.
- Scanned documents into Digital Deal Jackets daily.
- Followed up with managers from 5 dealerships with Incentive Rebate issues, missing documents and questions regarding Incentive Guidelines by the manufacturer daily.
- Filed all hard copies of Incentive paperwork.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Met incoming customers and employees with a professional approach and provided friendly, knowledgeable assistance.
- Received incoming packages and mail, dispersed parcels, correspondence and items daily.
- Answered and directed incoming calls using multi-line telephone system.
Receptionist/Cashier, Carson Nugget, July 2015-July 2018Carson City , NV
- Processed all New and Used car sales. Which included data entry, organizing documents, checked documents for missing signatures and recorded the number of sales per day.
- Stocked in all in coming New Vehicles. Which included creating a stock number, data entry, copying, creating folders and organizing the keys to the vehicles.
- Trained 6 individual new employees with all the tasks required for the cashier/receptionist position.
- Worked 10-15 hours in overtime a week for 4 months to help out until a future employee was hired.
- Closed all repair orders from the service department each day.
- Opened the store each morning and counted the cash drawer. Helped gather all collected monies for the daily deposit.
- Closed out the cash drawer and credit card machine after the first shift was over. Made sure everything balanced.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments for New and Used car deposits, Repair Service Orders and Parts Tickets.
- Was able to multi-task in a high volume call and customer service establishment.
Accounts Payable Clerk, Dental Care Alliance, June 2000-May 2007Arlington , VA
- Calculated time cards for 20 employees.
- Used Quick Books Software to write checks.
- Coded data processing accounting entries, daily receipts and payments in accordance with all company protocols.
Orthodontic Receptionist, Dr's. Melvin And Harold Kogod D.D.S., January 1992-October 1994City , STATE
- Maintained master calendar and scheduled new appointments based on provider availability.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls.
- Demonstrated proficiencies in telephone, fax and front-desk reception within a high-volume environment.
- Scheduled future appointments for arch wire changes, removal of braces, impressions, and treatment plans.
- Typed and prepared orders for patients to see a referring Oral Surgeon.
- Filing and organizing patient records.
- Updated schedule daily.
Education and Training
Some College (No Degree)Nursing, , Waukesha County Technical College, CityState
- Completed coursework in Chemistry, Anatomy, Advanced Anatomy, and Certified Nursing Assistant.
- 2007-2009
Some College (No Degree)Nursing, , Carroll Community College, CityState
- Completed coursework in Advanced Algebra and Biology.
- 2007
Some College (No Degree)General Studies, , Montgomery College, CityState
- Completed coursework in English, Typing, Computers, Algebra, Sociology, Radio and Broadcasting, History and Psychology.
- 2004
- 1990-1991
Some College (No Degree)General Studies, University of Wisconsin - Waukesha , City
- 1986-1988
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Resume Overview
School Attended
- Waukesha County Technical College
- Carroll Community College
- Montgomery College
- University of Wisconsin - Waukesha
Job Titles Held:
- Automotive Incentive Team/Receptionist
- Receptionist/Cashier
- Accounts Payable Clerk
- Orthodontic Receptionist
Degrees
- Some College (No Degree)
Some College (No Degree)
Some College (No Degree)
Some College (No Degree)
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