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automotive collision center operations manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.

Skills
  • Accounts Payable/Receivables
  • Administrative Management
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping
  • Report Preparation and Analysis
  • Staff Development and Training
  • Complex Problem Solving
  • Recruitment and Hiring
  • PPG Waterbase Paint System Certified
  • CCC One Claim management
  • Mitchell Estimating Systems
  • Meticulous Attention to Detail
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Ease with Computers and Tech
  • Excellent processional Customer Service, Money Management,, Data Analysis, and Data Entry.
  • Great Verbal and Written communication
  • Microsoft Office was Word, Excel and Power point. Google Drive, Email, Quickbooks and social media management
  • Internet Marketing
  • Vendor Relations
  • Body Shop Operations
  • Operational Procedures
  • Supervising Staff
Education
Career Business School Antonio, TX Expected in Associate of Applied Science : Business Administration And Management - GPA :
Austin Community College Austin, TX Expected in Associate of Applied Science : Child Development - GPA : Child Development education allowed me to teach in a Head Start/ Kindergarten pilot program for 5 years.
Work History
Universal Orlando - AUTOMOTIVE COLLISION CENTER OPERATIONS MANAGER
Hollywood, CA, 03/2013 - 04/2021
  • Analyzed parts and supply's inventory's and developed a procedures to return UN-used parts and strict supplies control, saving the company $54,000in the first year
  • Pursued and collected aged payments from customers and insurance providers, slashing Accounts receivable buy 72%
  • Addressed customer complaints in a professional manner and formed excellent report with customer
  • Worked closely and maintained relations with Insurance Adjusters in repair planning as well negotiating repairs and estimate amounts to get the best quality parts at the best price
  • Wrote complete and accurate for labor and p damage estimated for labor and parts cost
  • Oversaw ordering of repair parts, supplies, and safety equipment and tools for shop to maintain adequate inventory levels and adhered to safety procedures.
  • Recruited and hired individuals demonstrating passion, dedication and added value to the team.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency by 23% and substantial profit savings.
Allen's Fiberglass - FIBERGLASS TECHNICIAN
City, STATE, 08/2011 - 09/2013
  • Sprayed gel coat on fiberglass molds to specified thickness to protect fiberglass exterior
  • Molded fiberglass from chopped fiberglass and resin materials using pneumatic chopper spray guns
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Veterans Of Foreign Wars Post 10376 - CLUB CANTEEN MANAGER
City, STATE, 12/2006 - 07/2011
  • Oversaw front of house personnel to maintain adequate staffing and training and minimized overtime
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties and the continued enjoyment of customers.
  • Organized special events in the canteen, including receptions, promotions, and corporate luncheons, Dances and Live Music as well as cook-offs and community interactions
  • Raising revenue over 89% increase, and til this day, my accomplishments has not been passed
  • Interacted positively with guests while promoting sales of drink special and food sales
  • Increasing sales by 45%
  • Responsible for inventory and purchasing of all liquor and alcoholic beverages bringing down inventory purchases and over stock
  • Developed and implemented drink specials to increase sales 30%.

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Resume Overview

School Attended

  • Career Business School
  • Austin Community College

Job Titles Held:

  • AUTOMOTIVE COLLISION CENTER OPERATIONS MANAGER
  • FIBERGLASS TECHNICIAN
  • CLUB CANTEEN MANAGER

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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