auto sales consultant resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Auto Sales Associate with strong background assisting customers for smooth car-buying process. Highly knowledgeable about lot inventory, options and financing procedures. Worked diligently to close sales by presenting vehicle benefits and negotiating with customers. Consistently delivered first-class service for superior customer satisfaction.
Skills
New car purchases
Aftermarket products
Warranty understanding
Competitive
Inventory management
Brand loyalty
Negotiation strengths
Goal-oriented
Technology features
Self-motivated
Experience
Auto Sales Consultant, 08/2016 - Current Sonic Automotive, Inc. – Greensboro, NC,
Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Responded to inquiries from potential customers via email and telephone.
Gave detailed information regarding operation of standard and optional vehicle features.
Checked purchased vehicles at delivery for damage and final preparations.
Answered customer emails and telephone requests for information.
Adhered to all standards of quality and service as well as regulatory requirements.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Showcased vehicle features and took customers on test drives in local area.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Met incoming customers at door to guide through showroom and sales lot.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Oversaw customer test drives and demonstrated standard and optional features.
Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Boosted security throughout store to reduce shrink and discourage theft.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Organized and updated schedules to optimize coverage for expected customer demands.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Oversaw daily staffing needs and handled scheduling for all employees of the store.
Provided in-depth information on product features so customers could make educated buying decisions.
Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Assistant Store Manager, 04/2008 - 08/2010 Revzilla – Savannah, GA,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Coached and developed store associates through formal and informal interactions.
Promoted and supported strong relationships with local community organizations in surrounding area.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
GED: , Expected in 05/1990 - Gatesville High School - Gatesville, TX GPA: Status -
: Cosmetology, Expected in - College of Cosmetology - Killeen , TX GPA: Status -
: Medical Billing, Expected in - McLennan Community College - Waco, TX GPA: Status -
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