Results oriented Auto finance Finance and Sales Associate with over 20 years experience in Pre-Owned Vehicle finance and sales. Skilled in Primary and Secondary Financing. Negotiating with customers and lenders. Transforming E-Commerce prospect customers into the store to to achieve sales . Proven leadership skills that help team members achieve individual sales and profitability and assuring deals are packaged and all Contracts in Transit are clean when the finance company receives packets.
I am looking to take the next career step in Automotive Sales and leadership with a respected company and grow with the company.
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Operated from the sales floor to meet and greet potential customers as they visited the dealership or helped those that phoned in or contacted us by internet.
- I would greet customers demonstrate the vehicles after finding out customer needs and wants. Did credit Application and submitted to finance that best resulted in most profitable approval. Then close customer on payment and aftermarket products.
- I also helped the other sales people with any finance and closing of customers and filled in when managers were either off work or on vacation
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Accompanied customers and demonstrated performance features on test drives.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Performed inspection and prepared pre-owned cars prior to releasing to inventory.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Qualified and followed-up on potential new customer leads.
- Outlined sales, warranty and service procedures.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated vehicles and features, and conduct test drives.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Negotiated vehicle prices and secure financing for customers.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Coordinated repair and service appointments for established customers.
- Accompanied customers and demonstrated performance features on test drives.
- Attended auctions to sell undesirable vehicles and purchase needed makes and models.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Answered telephone and email inquiries from potential customers.
- Outlined sales, warranty and service procedures.
- Completed registration paperwork and sales documentation.
- Negotiated vehicle prices and secure financing for customers.
- Resolved customer concerns regarding loan financing and warranties.
- Demonstrated vehicles and features, and conduct test drives.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Managed all Aspects of an Insurance Agent
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
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School Attended
- Jacksonville Community College
- Norfolk Naval Shipyard Apprentice
- Woodrow Wilson High School
Job Titles Held:
- Auto Sales Consultant and Finance
- Auto Sales Consultant
- Licensed Insurance Agent
- Managing Insurance Agent
Degrees
- No Degree
- No Degree
- High School Diploma
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