Auto glass technician with 15 years experience. Extensive background in repair and replacement of automotive, industrial truck and tractor glass. With a strong background in customer service.
Dow/Essex certified in Primerless, one-component,two-component,high modulus, non conductive adhesive systems, specialty primers, and new system#1.
Received 4 awards within the first year of employment with
safelite for sales increase, profit increase, most improved shop, and best mobile pro.
Acknowledged for repeat customers, new customer bases being derived from word of mouth of previous customers, and retention of business based customers through solid work and communication.
Responded to and resolved an average of 6-11 field service requests per day depending upon travel.
Replaced broken and worn glass and window regulators in a variety of different vehicles.
Maintained accurate records of vehicles and customers for insurance payment.
Responsible for collecting payment and turning it in to the company.
Accurately performed pre work inspections on all vehicles.
Driving 200-400 miles daily to customers homes and places of business.
Properly used and stored all chemicals related to the auto glass industry.
Responsible for carrying out all safety protocols.
Used all safety equipment such as neoprene gloves, cut resistant gloves, and proper eye protection.
Replaced Glass in many styles of vehicles.
Responsible for keeping accurate records of all transactions.
Set out daily routes for all technicians in the shop.
Set quotes and price matches for call in customers.
Called insurance companies for verifications.
Took responsibility of my own set territory.
Responsible for quality and inventory control.
Responsible for customer retention and satisfaction in problematic situations.
Properly replaced glass and sunroofs and many styles of vehicles.
Responsible for running a daily route and installing glass in a fast paced atmosphere.
Responsible to keep accurate records of all vehicles and customers serviced.
Introduced the company to dow/essex u418hv which caused a significant drop in warranty work due to leaking and sliding windshields, thereby saving the company a great amount of money.
Replaced all manor of glass in all types of vehicles.
Learned correct replacement techniques.
On call technician replacing glass during all hours of the day and night.
Kept proper records of all transactions with customers.
Learned some of the fundamentals and use of tools for auto glass replacement.
Responsible for replacing auto glass both in the shop and on the road.
Responsible for picking up and delivery of glass during slow times.
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