17 year customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Committed to
addressing customer concerns with speed, accuracy, and professionalism. Resourceful, consistently meets, and exceeds productivity
Strong analytical and problem-solving skills
Alpha Numeric (10,000 - 12,000)
Conflict resolution proficiency Fitting solutions with problems.
Devoted to data integrity Dedicated to process improvement
Strong computer and typing skills High customer service standards
Proficient with Microsoft Office Suite Integrity
Data Entry 65 wpm Service solutions expert
Customer service expert
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Adaptive team player
Managed call flow with up to 100 calls in queue per minute.
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Exceeded corporate target for customer satisfaction for 4 months in a row.
Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
AUDIT SERVICES INCORPORATEDCONYERS, GA.Auto Administrative Specialist04/2015 to Current
Experience in handling audits on automobiles, homeowner's losses, personal & commercial property, first notice of loss (FNOL), subrogation, catastrophe services, and billing consolidation.
Process insurance policies, modifications to existing policies, and claims forms.
Attain information from policyholders to verify active & cancel insurance policies.
Complete information on claims forms, applications and related documents, and company records.
Update existing policies and company records to reflect changes requested by policy holders and insurance company representatives.
AMERICAN CITADEL GUARD INCELLENWOOD, GACustomer Service Representative02/2014 to 07/2014
Trained in loss prevention, extensive patrol procedures, prevent losses and damages by reporting irregularities; informing individuals.
of policy and procedures, completes reports by recording observations, information, occurrences, maintains organizations stability and.
contributes to team effort by accomplishing related results as needed.
FLORIDA STATE COLLEGE AT JACKSONVILLEJacksonville, FLCustomer Service Coordinator04/2012 to 10/2013
Answered the phones and greeted visitors to the office, typed letters developed forms and develop publications.
clerical duties such as filing, copying, running errands, answering the telephone and assisting students.
Completed time sheets.
promptly, accurately, and submitted them by the deadlines specified.
A S JANITORIALJacksonville, FLFront Office Director08/2007 to 03/2012
Communicated with customers either by telephone, electronically, or face to face.
promptly to customers inquiries, handled and resolved customer complaints.
Obtained and evaluated all relevant information to handle.
Preformed customer verifications, process orders, forms, applications, and requests.
CITISTREETJacksonville, FLPatient Access Service Representative07/2006 to 12/2007
Answered incoming calls from customers enrolling in their Health & Welfare benefits.
Handled Retirement Pensions,.
Defined Contribution (40 1k, 401a, & 457) benefits.
Managed Medical, Dental, Vision plans, and Prescription drug Benefits-.
Handled Medicare overview A, B, C, & D.
Focus on Health & Welfare Benefits.
AMERIHEALTHJacksonville, FLClaims Examiner03/2003 to 06/2007
Processed medical, vision, and dental insurance claims.
Handled coding, auto coder, diagnosis codes, provider information, research.
Accessed subscriber benefits online, handled managed care records, revenue codes, facility information search, group.
coverage, suspension codes, analyzing and corrected claims information for paying status.
Associate of Arts:Health Mangament 2014ASSOCIATE OF ARTS, Jacksonville, FloridaGPA: 4.0
High School Diploma:GENERAL STUDIES1998ELLENWOOD ACADEMY, DECATUR, GEORGIAGPA: 4.0
10-Key, Account Management, Active Learning, Client
Relations, Computer Proficiency, Creative Problem Solving,
Critical Thinking, Customer Needs Assessment, Customer Service, Data
Collection, Data Entry, Documentation, Email, Support, Filing, Scheduling, Service Orientation, Speaking, Spreadsheets,
Telephone Skills, Time Management, Type  WPM, Microsoft Excel, Microsoft Office Suite,
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization,
Proofreading, Reading Comprehension