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auto administrative specialist resume example with 17 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
17 year customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Committed to addressing customer concerns with speed, accuracy, and professionalism. Resourceful, consistently meets, and exceeds productivity goals.
Core Strengths
  • Strong analytical and problem-solving skills
  •  Alpha Numeric (10,000 - 12,000)
  • Conflict resolution proficiency Fitting solutions with problems.
  • Devoted to data integrity Dedicated to process improvement
  • Strong computer and typing skills High customer service standards
  • Proficient with Microsoft Office Suite Integrity
  • Data Entry 65 wpm Service solutions expert
  • Customer service expert
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Invoice processing
  • Adaptive team player
Accomplishments
  • Managed call flow with up to 100 calls in queue per minute.
  • Managed a high-volume workload within a deadline-driven environment.
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Exceeded corporate target for customer satisfaction for 4 months in a row.
  • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Commended for initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Work Experience
04/2015 to Present Auto Administrative Specialist Cardinal Logistics Management, Inc. | Tulare, CA,
  • Experience in handling audits on automobiles, homeowner's losses, personal & commercial property, first notice of loss (FNOL), subrogation, catastrophe services, and billing consolidation.
  • Process insurance policies, modifications to existing policies, and claims forms.
  • Attain information from policyholders to verify active & cancel insurance policies.
  • Complete information on claims forms, applications and related documents, and company records.
  • Update existing policies and company records to reflect changes requested by policy holders and insurance company representatives.
02/2014 to 07/2014 Customer Service Representative Sherwin-Williams | Universal City, TX,
  • Trained in loss prevention, extensive patrol procedures, prevent losses and damages by reporting irregularities; informing individuals.
  • of policy and procedures, completes reports by recording observations, information, occurrences, maintains organizations stability and.
  • contributes to team effort by accomplishing related results as needed.
04/2012 to 10/2013 Customer Service Coordinator Highgate Hotels | Tukwila, WA,
  • Answered the phones and greeted visitors to the office, typed letters developed forms and develop publications.
  • Performed varied.
  • clerical duties such as filing, copying, running errands, answering the telephone and assisting students.
  • Completed time sheets.
  • promptly, accurately, and submitted them by the deadlines specified.
08/2007 to 03/2012 Front Office Director Cleveland Clinic | Mentor, OH,
  • Communicated with customers either by telephone, electronically, or face to face.
  • Responded.
  • promptly to customers inquiries, handled and resolved customer complaints.
  • Obtained and evaluated all relevant information to handle.
  • inquiries.
  • Preformed customer verifications, process orders, forms, applications, and requests.
07/2006 to 12/2007 Patient Access Service Representative Unity Health Insurance | Onalaska, WI,
  • Answered incoming calls from customers enrolling in their Health & Welfare benefits.
  • Handled Retirement Pensions,.
  • Defined Contribution (40 1k, 401a, & 457) benefits.
  • Managed Medical, Dental, Vision plans, and Prescription drug Benefits-.
  • coverage.
  • Handled Medicare overview A, B, C, & D.
  • Focus on Health & Welfare Benefits.
03/2003 to 06/2007 Claims Examiner AMERIHEALTH | City, STATE,
  • Processed medical, vision, and dental insurance claims.
  • Handled coding, auto coder, diagnosis codes, provider information, research.
  • benefits online.
  • Accessed subscriber benefits online, handled managed care records, revenue codes, facility information search, group.
  • coverage, suspension codes, analyzing and corrected claims information for paying status.
Educational Background
Expected in 2014 to to Associate of Arts | Health Mangament ASSOCIATE OF ARTS, Jacksonville, Florida GPA:
GPA: 4.0
Expected in 1998 to to High School Diploma | GENERAL STUDIES ELLENWOOD ACADEMY, DECATUR, GEORGIA GPA:
GPA: 4.0
Skills
10-Key, Account Management, Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Support, Filing, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type [60] WPM, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended

  • ASSOCIATE OF ARTS
  • ELLENWOOD ACADEMY

Job Titles Held:

  • Auto Administrative Specialist
  • Customer Service Representative
  • Customer Service Coordinator
  • Front Office Director
  • Patient Access Service Representative
  • Claims Examiner

Degrees

  • Associate of Arts
  • High School Diploma

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