Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.
Skills
Administrative support
Problem resolution
First Aid/CPR
Team management
Inventory management
Customer service
MS Office
Relationship development
Planning and coordination
Team building
Business operations
Supervision
Operational improvement
Organization
Communications
Insurance billing
Invoice generation
Interpersonal and written communication
Demographics information
HIPAA procedures
Records management
Office organization
Registration documents
Patient scheduling
Payment processing
Recordkeeping and bookkeeping
Business operations understanding
Meticulous and organized
Organization and efficiency
Office equipment operations
Data entry
47 WPM typing speed
Multi-line telephone skills
Experience
Authorized Agent, 02/2020 to Current Anderson Health Services – Charlotte, NC,
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stayed up to date on store promotions, payment policies and security practices.
Communicated with customers about Promotional and product offerings, including policies, restrictions and refund policies.
Educated customers on product and service offerings.
Drove sales of products and devices by applying proactive nature, knowledge of customer preferences and active listening skills.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Used Teletracker register system to ring up customer purchases, process payments and issue receipts.
Answered approximately 10+ calls per day to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Costmetologist/Owner, 07/2018 to 11/2019 Eurofins Scient. – New Berlin, WI,
Led startup and opening of hair salon business and provided business development, creation of operational procedures and workflow planning.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Conducted site pre-inspections and coordinated post-construction audits.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Identified client business and operational needs and introduced services to provide solutions.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Intake Coordinator, 04/2019 to 09/2019 Medical Services Of America Inc. – City, STATE,
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated group medical records and technical library to support smooth office operations.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered 10+ calls per weekend to answer customer and/or Doctor questions.
Provided excellent service and attention to customers and/or doctors through phone conversations.
Entered client's information into the system, bio, medical history, diagnosis, need for home health, orders, ect.
Used Novant Health, Wake Forest Baptist, and other hospitals systems to access patient's files and medical history.
Registration Clerk, 01/2014 to 01/2015 Alleghany Memorial Hospital – City, STATE,
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Scanned patient documents, including insurance cards, signed consents, ect to include in patient charts.
Advised patients of monies required to be paid prior to services.
Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
Maintained confidentiality of all patient information by adhering to HIPAA and hospital procedures.
Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Registered patients for outpatient procedures and emergency services.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Delivered clear instructions to direct patients to specific areas, including outpatient unit, radiology, lab, ect.
Welcomed patients to facility and assisted with registration sign-in process.
Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Asked various questions from clients to obtain the information necessary for paperwork.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Education and Training
Certification: Phlebotomy, Expected in 08/2020 Wilkes Community College - Wilkesboro, NC GPA:
Diploma: Cosmetology, Expected in 12/2017 Wilkes Community College - Wilkesboro, NC GPA:
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