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Authorized Agent Resume Example

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AUTHORIZED AGENT
Summary

Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on newresponsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.

Skills
  • Administrative support
  • Problem resolution
  • First Aid/CPR
  • Team management
  • Inventory management
  • Customer service
  • MS Office
  • Relationship development
  • Planning and coordination
  • Team building
  • Business operations
  • Supervision
  • Operational improvement
  • Organization
  • Communications
  • Insurance billing
  • Invoice generation
  • Interpersonal and written communication
  • Demographics information
  • HIPAA procedures
  • Records management
  • Office organization
  • Registration documents
  • Patient scheduling
  • Payment processing
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Meticulous and organized
  • Organization and efficiency
  • Office equipment operations
  • Data entry
  • 47 WPM typing speed
  • Multi-line telephone skills
Experience
Authorized Agent
Sparta, NCUS Cellular/Feb 2020 to Current
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Communicated with customers about Promotional and product offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Drove sales of products and devices by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used Teletracker register system to ring up customer purchases, process payments and issue receipts.
  • Answered approximately 10+ calls per day to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Costmetologist/Owner
Sparta, NCSouthern Roots Salon/Jul 2018 to Nov 2019
  • Led startup and opening of hair salon business and provided business development, creation of operational procedures and workflow planning.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
Intake Coordinator
Jefferson, NCMedical Services of America Inc./Apr 2019 to Sep 2019
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered 10+ calls per weekend to answer customer and/or Doctor questions.
  • Provided excellent service and attention to customers and/or doctors through phone conversations.
  • Entered client's information into the system, bio, medical history, diagnosis, need for home health, orders, ect.
  • Used Novant Health, Wake Forest Baptist, and other hospitals systems to access patient's files and medical history.
Registration Clerk
Sparta, NCAlleghany Memorial Hospital/Jan 2014 to Jan 2015
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Scanned patient documents, including insurance cards, signed consents, ect to include in patient charts.
  • Advised patients of monies required to be paid prior to services.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Maintained confidentiality of all patient information by adhering to HIPAA and hospital procedures.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Registered patients for outpatient procedures and emergency services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit, radiology, lab, ect.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Education and Training
Certification: PhlebotomyWilkes Community CollegeExpected in Aug 2020Wilkesboro, NC
Diploma: CosmetologyWilkes Community CollegeDec2017Wilkesboro, NC
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Resume Overview

Companies Worked For:

  • US Cellular
  • Southern Roots Salon
  • Medical Services of America Inc.
  • Alleghany Memorial Hospital

School Attended

  • Wilkes Community College

Job Titles Held:

  • Authorized Agent
  • Costmetologist/Owner
  • Intake Coordinator
  • Registration Clerk

Degrees

  • Certification : Phlebotomy
    Diploma : Cosmetology

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