Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.

  • Administrative support
  • Problem resolution
  • First Aid/CPR
  • Team management
  • Inventory management
  • Customer service
  • MS Office
  • Relationship development
  • Planning and coordination
  • Team building
  • Business operations
  • Supervision
  • Operational improvement
  • Organization
  • Communications
  • Insurance billing
  • Invoice generation
  • Interpersonal and written communication
  • Demographics information
  • HIPAA procedures
  • Records management
  • Office organization
  • Registration documents
  • Patient scheduling
  • Payment processing
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Meticulous and organized
  • Organization and efficiency
  • Office equipment operations
  • Data entry
  • 47 WPM typing speed
  • Multi-line telephone skills
Authorized Agent, 02/2020 to Current
Anderson Health ServicesCharlotte, NC,
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Communicated with customers about Promotional and product offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Drove sales of products and devices by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used Teletracker register system to ring up customer purchases, process payments and issue receipts.
  • Answered approximately 10+ calls per day to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Costmetologist/Owner, 07/2018 to 11/2019
Eurofins Scient.New Berlin, WI,
  • Led startup and opening of hair salon business and provided business development, creation of operational procedures and workflow planning.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
Intake Coordinator, 04/2019 to 09/2019
Medical Services Of America Inc.City, STATE,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered 10+ calls per weekend to answer customer and/or Doctor questions.
  • Provided excellent service and attention to customers and/or doctors through phone conversations.
  • Entered client's information into the system, bio, medical history, diagnosis, need for home health, orders, ect.
  • Used Novant Health, Wake Forest Baptist, and other hospitals systems to access patient's files and medical history.
Registration Clerk, 01/2014 to 01/2015
Alleghany Memorial HospitalCity, STATE,
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Scanned patient documents, including insurance cards, signed consents, ect to include in patient charts.
  • Advised patients of monies required to be paid prior to services.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Maintained confidentiality of all patient information by adhering to HIPAA and hospital procedures.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Registered patients for outpatient procedures and emergency services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit, radiology, lab, ect.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Education and Training
Certification: Phlebotomy, Expected in 08/2020
Wilkes Community College - Wilkesboro, NC
Diploma: Cosmetology, Expected in 12/2017
Wilkes Community College - Wilkesboro, NC

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School Attended

  • Wilkes Community College
  • Wilkes Community College

Job Titles Held:

  • Authorized Agent
  • Costmetologist/Owner
  • Intake Coordinator
  • Registration Clerk


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