auditor quality evaluator resume example with 7+ years of experience
The goal is to obtain gainful employment using various office and clerical knowledge, life experience, and training in the Behavioral Health field, while utilizing customer service skills and integrity in the workplace. I am a team player who understands and can take direction, as well as lead in assignments and delegate responsibility. I do my best to maintain a positive attitude, and try to keep an open mind. My empathetic and outgoing nature enables me to work well with, understand, and help others. In addition to social skills, I have also been trained and have worked with various computer programs such as Microsoft Office. I have studied Behavioral Health and have knowledge of the recovery process. My education, training, and lengthy customer service history enables me to be confident in my abilities and eager to prove myself in the workplace. Serving others in the community is my life's path, and I hope to have the opportunity to do so as a Peer Recovery Specialist, and ultimately, a Substance Abuse Counselor.
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- Anonymously visit various businesses posing as a customer and evaluate customer service and product quality.
- Sample products for detailed analysis.
- Observe environment to ensure business adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Inspect various products and compare against standards to meet regulatory requirements.
- Record and organize data for online report generation and analysis.
- Generate reports detailing quality of product and defect rates.
- Report problems and concerns to Field Agent in online uploaded job report.
- Answer incoming customer calls in a queue
- Acknowledge and solve customer issues, concerns, or disputes.
- Enter customer interaction details in sales system to track requests, document problems and record solutions offered.
- Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enter customer information into customized computer system to document/ organize client records. Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Address escalated customer service issues sent from sales and service teams to save customer relationships.
- Apply strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Manage online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Open office and store, handle all phone calls, make reservations, resolve any issues with guests, run cash register in the office and the store.
- Answer incoming phone calls and develop friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provide high level of customer service to each person by engaging customer using active listening and effective interpersonal skills.
- Resolve various issues and discrepancies for customers..
- Prepare customer invoices, accept payments and process refund and cancellation requests.
- Provide customers with information about availability and pricing.
- Greet guests, sign guests up for gym memberships and personal training sessions, handle cash register
- Demonstrate how to use gym equipment
- Liaise with housekeeping and maintenance staff to address requests and complaints made by guests.
- Offer assistance and answered questions to build rapport and retention.
- Calculate billings and generate auto payments
- Relevant Coursework Completed : substance abuse & mental health
- Dean's List every semester - 4.0 GPA
- Desktop Publishing - Microsoft Office Certification, HCI - 04/2008
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Resume Overview
School Attended
- City College
- SUNY New Paltz
- Orange-Ulster BOCES
- Monroe-Woodbury Senior High School
Job Titles Held:
- Auditor/Quality Evaluator
- Customer Service Agent
- Reservation Clerk/ Front Desk
- Front Desk Clerk
Degrees
- Associate of Science
- Associate of Arts
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy