auditor damage investigator utility locator resume example with 12 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Seasoned Utility Locator and outstanding performer in

facility identification. Proficient in Safety oriented procedures. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of underground facilities. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • Underground Utility Specialist
  • Blueprints and Schematics
  • Technical analysis
  • Workflow Management
  • Compliance Regulations
  • Risk Management Skills
  • Common Business-Oriented Language (COBOL)
  • Issue Analysis
  • Customer Interaction
  • Quality Assurance Controls
  • Operations Support
  • Team Leadership
  • Effective Work Breakdown Structure
Work History
01/2020 to Current Auditor/Damage Investigator, Utility Locator GridHawk LLC | City, STATE,
  • Documented all information produced and uploaded data to company database for efficient processing using multiple software platforms.
  • Generated and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls.
  • Performed strategic planning, execution and finalization of audits.
  • Developed and enforced audit policies and administrative and technical functions.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents and assisted clients as needed.
09/2018 to 01/2020 Project Team/Underground Utility Locator UtiliQuest | City, STATE,
  • Maintained solid safety record with no OSHA-recordable incidents.
  • Increased customer satisfaction by resolving technical locating issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained operational proficiency in coordinating both local and abroad traveling duties.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor.
02/2018 to 09/2020 Locating Technician URG Utility Resource Group, LLC | City, STATE,
  • URG is a full-service utility contractor, providing a variety of infrastructure service solutions to utilities and municipalities.
  • Successfully complete daily assigned locating duties ensuring accuracy, timeliness, efficiency, and high degree of safety •Manage business unit relationships by serving as a trusted advisor for all market data analytics and category business planning projects across GM, HBC, Frozen, Non-Edible, Dairy and Bakery teams.
  • Synthesize qualitative and quantitative data from a variety of sources (IRI, consumer research, Panel, etc.) to identify and produce actionable, strategic consumer driven insights; product development, assortment optimization, distribution, pricing, promotions and competitive intelligence.
  • Led the design, development, continuous improvement and associate training of IRI retailer scorecard encompassing a user interactive dashboard focusing on key category metrics (KPI’s); sales growth opportunity gaps, market share, brand penetration, and competitive market (ROM) bench-marking.
  • Subject-matter expert for all syndicated (IRI/Nielsen) inquiries relating to market segments, retail channel trends, training, application of metrics, methodology, best practices, and data modeling.
  • Increased operational efficiencies through the development of templates designed to systematically analyze POS causal data trends utilizing market share, sales, pricing, promotion, and distribution.
05/2009 to 02/2018 Owner and Operations Manager 1st Choice Recovery | City, STATE,
  • Privately owned and operated business specializing in automotive asset recovery services and solutions within the private banking.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by over 40%.
  • Individually managed all aspects of the asset recovery for private banking clients, including: locating past due consumers, monitor accounts, updating client database, asset repossession and debt repayment solicitation.
  • Cultivated business relationships with private banking clients through excellent communication consistent, timely, and non-invasive recovery of assets from past due consumer accounts.
  • Relentlessly track and locate delinquent consumer accounts utilizing numerous and disparate data sources: social media, Post Office, telephone companies, credit bureaus, and family/friends.
  • Provided support, guidance and informational resources to delinquent consumers increasing debt repayment to private banking clients •Maintained exceptional recordkeeping in client database for clear and concise information used in legal cases when consumers fail to comply.
Expected in 2011 to to Associate of Science | Business Management , , GPA:

Bronze Level Buyer Replenishment Certified (JDA) Win-Win Negotiations Fundamentals of Purchasing for the New Buyer (AMA) Solution Selling (CM Profit) Antitrust Essentials for Buyers Category Management Category Analysis (CMKG)

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Resume Overview

School Attended

Job Titles Held:

  • Auditor/Damage Investigator, Utility Locator
  • Project Team/Underground Utility Locator
  • Locating Technician
  • Owner and Operations Manager


  • Associate of Science

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