Career Objective Self-Starter with the innate ability to work independently or with a team in a fast-paced
high-volume environment with emphasis on accuracy and time management. Thorough knowledge of accounts
receivable, general ledgers, financial charts, income statements, balance sheets and mathematical computations.
Seeking an opportunity that will allow me to demonstrate my strong problem-solving, general accounting
principles, and data analysis skills through on-the-job performance.
Audit/ Escalation Team12/2014 to CurrentTSYSMcDonough, GA
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Receive inbound customer service calls for various clients, process orders for products and services,
and document transactions.
Provide detailed account analysis and answer customer questions regarding issues, verify and maintain
updates on accounts, and ensure accuracy of customer information.
Excellent written and verbal communication skills with the ability to interpret and clarify information
Demonstrate awareness, motivation, and technical skills to assist in the development and growth of
the customer service team and help to identify process improvements.
Customer Service Representative01/2014 to 11/2014Alpine Access, IncEllenwood, GA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Retail Manager/Accountant02/2000 to 01/2010Circle KConyers, GA
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Received, recorded, and banked cash, checks, as well as reconciled records of bank transactions.
Completed monthly, quarterly and annual bank reconciliations.
Reviewed accountants book entries to ensure accuracy of the G/L.
Assisted in the creation of vendor contracts for outside vendors.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Issued paychecks to vendors and suppliers on a bi-weekly basis.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Processed payroll, electronic deposits and employee pay adjustments.
Researched and resolved collections and billing disputes with tact and efficiency.
Maintained annual and monthly budgets.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables, and profits and losses.
Prepared purchase orders and expense reports. Analyzed costs and revenues to project future trends.
Determined proper handling of financial transactions and approved transactions within designated limits.
Reduced time and costs and increased efficiency by introducing new accounting procedures.
HR Assistant04/2007 to CurrentFedExEllenwood, GA
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Education and Training
MBA: Masters of Accountancy2018Ashford University
Bachelor of Arts: Accounting2016Ashford University
Minor in Human Resource Management
Certifications Intuit Inc. - QuickBooks Certification
10-Key, General Accounting, Processing Accounts Payable, Accounts Receivable, Auditing, Trial Balance, Balance Sheets, Bank Reconciliations, Bookkeeping, Budgeting, Business Management, Customer Service, Data Entry, Detail-Oriented, , Financial Planning, Financial Reports, Fixed Assets, Forecasting, General Ledger, Invoicing, Excel, Microsoft Office, Outlook, PowerPoint, Word, Payroll, AICPA, Profit, QuickBooks, Relationship Management, Reporting, Research, Strategic Analysis, Vendor Relations, Excellent Verbal & Written Communication Skills, Excel pivot tables and vlookups, Payroll software (UltiPro & Workday).