audiology assistant resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Authorized to work in the US for any employer Highly-motivated employee with desire to take on new challenges. Strong worth ethic, highly organized, proactive and punctual. Has adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well within team settings and independently. Hardworking and reliable employee with extensive background providing excellent customer service. Eager to apply time management and organizational skills in various environments. With a history of meeting company needs with consistent and organized practices. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Patient Evaluation
Clinical Documentation
Critical Thinking
Planning & Organizing
Reliable & Trustworthy
Friendly, Positive Attitude
Data Management
Computer Skills
Active Listening
Relationship Building
Conflict Resolution
Training & Development
Travel Experience
Product Demonstrations
Effective Customer Upselling
Check Payment Processing
Time Management and Prioritization
Cleaning and Sanitizing
Self-Motivated
Attention to Detail
Service Oriented
PPE Compliance
Multitasking
Verbal and Written Communication
Data Analysis
Cash Management Experience
Proper Phone Etiquette
Administrative Support Specialist
Expense Management
Shipping and Receiving Packages
Organizing and Preparing Meetings
Information Confidentiality
Teamwork and Collaboration
Self-Directed
Education and Training
Dothan High SchoolDothan, AL, Expected in 05/2017 ā āHigh School Diploma: - GPA:
Certifications
CNA
food handler certificate
RBT Certification
CPR Certification
First Aid Certification
Experience
Loma Linda University Medical Center - Audiology Assistant Indio, CA, 07/2022 - Current
Assisted patients with canceling and rescheduling appointments.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Prevented double bookings and set aside appropriate time in between appointments.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Maintained clinical documentation of patient treatments by updating patient charts and scanning documentations in Athena and Sycle.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently through questioning and critical thinking.
Provided excellent service and attention to customers when face-to-face at the Front Desk or through high volume phone conversations.
Performed hearing aid checks, sending out hearing aid supplies and setting up hearing aids to be delivered.
Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
Understood autism spectrum disorder, associated behaviors and optimum treatments.
Exercised confidentiality and discretion to maintain HIPAA requirements.
Assisted with building life and social skills useful for everyday activities and interactions.
Planned and implemented individualized interventions as part of behavior treatment plans.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Applied proven strategies to positively affect client behaviors.
Assisted patients improve social relationships and engagement.
Aided patients in performing activities of daily living.
Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Developed basic strategies to promote patient safety, wellness and independence.
Identified and addressed individual problems using clinical team recommendations and solutions.
Reviewed data and progress reports with management and specialists to strategize program improvements.
Attended review, progress and clinical team meetings.
Cultivated relationships with fellow staff members to enhance team collaboration.
Documented patients' activities and behaviors into EHR system for recordkeeping.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Led individual and group therapy supporting prescribed procedures.
Restrained violent or suicidal patients using approved verbal or physical techniques.
Accompanied patients to medical and counseling appointments.
Champion Windows - Nanny/Personal Assistant Baltimore, MD, 10/2017 - 11/2019
Tended to children's general needs while providing supervision for safety in day-to-day activities.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Cooked nutritious meals to promote healthy diet and nutrition.
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Provided safe transportation to and from activities and events.
Regulated children's schedules to balance rest, learning and play.
Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Interacted positively with children to promote mental and emotional development.
Participated in hands-on learning activities with children incorporating art.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Helped children discover enrichment activities to inspire imagination and creativity.
Posted parents' contact information and first responder phone numbers in case of emergency situations.
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Organized personal and professional calendars with reminders for upcoming meetings and events.
Checked personal and professional activities to remind employer of priority tasks and deadlines.
Screened telephone calls and inquiries and directed as appropriate.
Completed basic administrative work and managed household accounts.
Booked flights, hotel accommodations and ground transportation for smooth business travel.
Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Handled household chores to assist patients and families with cooking, cleaning and laundry.
Prepared records of client progress and services performed under care.
Assisted families in planning and preparing nutritious meals.
Administered medication and medical treatments, following physician orders.
Monarch Casino Black Hawk - Hostess/Server Black Hawk, CO, 03/2019 - 10/2019
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Explained menu items, describing ingredients and cooking methods upon request.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Served food and beverages to patrons and immediately remedied issues with orders.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Set up tables in between patrons to reduce wait times.
Filled condiments and napkin containers during slack periods.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Garnished dishes and beverages to serve visually appealing menu items.
Brought wine selections to tables with appropriate glasses and poured for customers.
Responded to ad hoc cleaning duties at end of shift.
Grand Beach Hotel - Administrative Assistant Miami, FL, 09/2018 - 06/2019
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Provided secretarial and office management support while building cooperative working relationships.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Maintained accurate department and customer records.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Composed correspondence, reports and meeting notes.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Composed, edited and typed complex memos and reports with job-related software.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Coordinated catering services for various functions, including sales trainings and department meetings.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Used voice recorder or notepad to compose and transcribe meeting minutes.
DoorDash - Dasher City, STATE, 04/2018 - 10/2018
Delivered fresh food to customers across local area.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Followed safety rules to keep clean driving record with no accidents or incidents.
Navigated local streets and highways with ease using GPS system.
Carried food in insulated bags to maintain hot or cold temperature.
Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Analyzed customer address to determine best route for timely delivery.
Resolved customers' complaints regarding products or services.
Contacted customers prior to delivery to coordinate delivery times.
Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
Kept accurate logs of all deliveries and trips.
Documented time of delivery to record completion of order.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Maintained vehicle according to company and state safety requirements.
Recorded weekly hours and mileage for accurate payment.
Offered customers information about restaurant menu items or special promotions.
Collected tips from customers through hands-free electronic methods.
Bordner Home Improvement - Canvasser City, STATE, 02/2018 - 09/2018
Knocked on assigned household doors while collecting data about voter preferences.
Explained products and prices to customers, demonstrating use of products.
Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
Displayed knowledge of product or organization to attempt to sway opinions.
Convinced clients to purchase products or services by following persuasive script.
Contacted customers by phone and mail to offer merchandise or service.
Collaborated with team to develop effective, winning sales strategies.
Panera Bread - Line Cook/Cashier City, STATE, 06/2017 - 01/2018
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cooked multiple orders simultaneously during busy periods.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Kept stations stocked and ready for use to maximize productivity.
Set up workstations with needed ingredients, utensils and cooking equipment.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Followed proper food handling methods and maintained correct temperature of food products.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Set up and performed initial prep work for soups, sauces and salads.
Washed and peeled ingredients to prepare for different meals and recipes.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Winn Dixie - Cashier City, STATE, 07/2016 - 12/2016
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Helped with purchases and signed customers up for rewards program.
Discounted purchases by scanning and redeeming coupons.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Red Lobster - Hostess City, STATE, 12/2015 - 07/2016
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Stayed attentive to server availability and table turnover to quickly seat guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Took beverage orders and served drinks during peak meal times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
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