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Attendance Clerk Resume Example

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ATTENDANCE CLERK
Professional Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Core Qualifications
  • TWIC Card (expires in 2020)
  • 10-Key
  • 50 WPM
  • Outlook/Groupwise
  • Kronos
  • Cognos,Relatrix
  • SharePoint
  • Microsoft Office Programs
  • Modern office methods, practices, procedures, and equipment.
  • Customer service-oriented.
  • Advanced clerical knowledge.
  • Quick learner
  • Client-focused
  • Human resources understanding
  • Scheduling proficiency
  • Standard operating procedures
  • Self-starter
  • Deadline-oriented
  • Data entry. 
Experience
03/2015 to Current
Attendance ClerkCompany Name - City, State
  • Assist the Attendance Specialist in collecting and reporting accurate records on student daily attendance through Cognos and Relatrix; and overseeing registration process for new students.
  • Enter attendance and corrections in Eschool for funding purposes.
  • Enters school related activities from sponsors in Eschool.
  • Enters attendance from sub rosters into Eschool.
  • Check students in/out using TSI program.
  • Answer phone calls from parents or staff.
  • Relieve the receptionist for lunch on Thursdays or when needed.
  • Maintain confidentiality.
  • Kronos/Groupwise, Cognos, Relatrix, Eschool.

02/2015 to 03/2015
Campus Support Team Assistant-Part-timeCompany Name - City, State
  • Schedule ARD meetings with parents that have strict deadlines, students and the ARD committee.
  • Once ARD meeting is complete enter the information the Diagnostician enters into Esped and Eschool (PEIM).
  • Keep student information confidential.
  • Delivers ARD documents to the front office or to the student's class room.
  • Pull reports for Annual ARD meetings from Esped.
  • Be courteous to the parent, student, and staff.
  • Maintain confidentiality.
  • Kronos/Groupwise/Cognos Insperity (formerly known as Administaff) (281) 358-8986.
05/2009 to 02/2015
HR Administrative Compliance CoordinatorCompany Name - City, State
  • Performed data entry by entering unemployment claims into AIMS database on a daily basis.
  • Processes unemployment claims that do not require investigation or consultation with clients.
  • Provide administrative support for the entire department.
  • Faxed claim responses and wage information to state agencies as appropriate.
  • Open/sort mail and emails for the unemployment team and as needed within other areas of the department.
  • Research wage information by contacting the President, CEO, HR Manager or Office Manager and processed benefit audits to ensure claimants are not collecting unemployment benefits.
  • Maintain organized files/records and sends information to records department regularly.
  • Faxed claims to Insperity's vendors also provide the vendors with all pertinent information needed for them to process the unemployment claim.
  • Updated and created the unemployment team's SOP (Standard of Procedures) on a quarterly basis.
  • Handled all North Carolina, Georgia and Virginia partial claims for Insperity's clients.
  • Kept a spreadsheet of the unemployment claims received on a daily basis.
  • Kept the Manager and Director of the department updated with any changes regarding unemployment.
  • Processed the charge backs for the Senior Specialist.
  • Processed the service provided request indicating how many unemployment claims a client company received showing how many were allowed and/or denied.
  • Explained human resource policies and procedures to our clients.
  • Also backed up other departments when needed.
  • Works under minimal supervision.
  • Maintain confidentiality.
  • Outlook/OneVoice/AIMS/SharePoint/Microsoft Office.
04/2006 to 05/2009
Unemployment SpecialistCompany Name - City, State
  • Prepared Insperity written responses to unemployment claims based upon a summary of facts compiled from files, personnel records and interviews.
  • Prepared cases for and represented Insperity at unemployment claim appeal hearings.
  • Served as primary representative for Insperity at telephone appeal hearings.
  • Provided personnel employment information and verification, questions witnesses and claimant to ascertain facts of separation, and presents closing summary statement of employer's position to hearing officer.
  • Prepares client witnesses for hearing appearances.
  • Case preparation for hearings involves document gathering and organization, unemployment law research, defense strategies and witness appearances.
  • Maintained frequent telephone contact with management (President, CEO and CFO) and supervisors from client companies, gathering facts necessary to determine if unemployment claims are protest able and explaining unemployment rules, regulations, decisions and options.
  • Researched and provided answers to telephone calls from claims investigators from various state unemployment agencies, providing specific separation, payroll information and employer position.
  • Organized and compiled files related to claims, including claim documents, termination reports, counseling statements, data collection sheets, wage statements, supporting documentation and notes from interviews.
  • Refers information ascertained during investigations to Legal Department when possible EEOC charges, wrongful discharge, or threatened litigation facts may have been uncovered.
  • Refers information from investigations to Human Resources Services for possible guidance in policy making, supervisor training, or employee counseling.
  • Works closely with HR Specialists and Outplacement to ensure coordinated effort to minimize and positively impact unemployment.
  • Also worked closely with our Background and Drug Testing departments.
  • Outlook/OneVoice/AIMS/SharePoint.
07/2001 to 04/2006
Senior Technical Claims SpecialistCompany Name - City, State
  • Process routine to complex claims for all physicians, facility and specialty areas.
  • Manages work distribution including paper claims, correspondence and work queues.
  • Maintain production and quality while working on special projects, refunds, overpayments, lost checks, filing.
  • Assist supervisor when needed, and performs other duties as required.
  • Able to act independently and manages own activities with minimal supervision.
05/1998 to 07/2001
Claim Benefit Specialist/ Service ConsultantCompany Name - City, State
  • Began as a claim examiner adjudicating claims for managed products.
  • Quality review examiner reviewing claims for financial accuracy and claim handling specifications.
  • Trained to adjudicate Psychiatric claims for key clients.
  • Audit claims for outside key clients.
  • Handle escalations and rework issues, filing.
  • Assist the supervisor when needed.
  • Customer service.
  • Manage own activities with minimal supervision.
Education
08/2015
BusinessLonestar College for Business - City, State, USA30 hours completed.
05/1992
High School DiplomaChannelview High School - City, State, USA
Volunteer
Volunteered for LyondellBasell for 20 years with Global Care Day and Relay for Life.
Additional Skills and Abilities
Ability to work in a team environment,  Sound judgment acumen,  Strong work ethics and attention to detail,  Excellent verbal and written communication skills,  Highly organized with a profound ability to multi-task, Human Resources, Counseling clients, Benefits, Front Office, Data collection, Data entry, Administrative support, Maintain confidentiality, and Works under minimal supervision.
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Resume Overview

School Attended

  • Lonestar College for Business
  • Channelview High School

Job Titles Held:

  • Attendance Clerk
  • Campus Support Team Assistant-Part-time
  • HR Administrative Compliance Coordinator
  • Unemployment Specialist
  • Senior Technical Claims Specialist
  • Claim Benefit Specialist/ Service Consultant

Degrees

  • Business
    High School Diploma

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