Athletic Academic Advisor Intern Resume Example University Of Toledo

ATHLETIC ACADEMIC ADVISOR INTERN

Summary

A creative and hardworking customer service professional focused on growing in the field of higher education and business development. Known for providing exceptional customer service and communication in a variety of business settings. My interpersonal skills and ability to work in diverse environments helps me develop relationships and building rapport with others. An action person with a proven record of success in all endeavors. Highly proficient at recognizing new opportunities, extracting the essentials and determining the best course of management action reaching long-term goals. Adjusts to any change easily by creating new and improved methods to reach goals and objectives. Excellent team development and training skills. Likes to accept new and different challenges, solve the most difficult problems and produce the desired results.

Highlights

Windows 1995- Windows 8.1
Microsoft Office Suite
MS Word, Excel, PowerPoint, Outlook, Publisher, Access
Graphic Design: Adobe Photoshop
Multimedia Applications: Adobe Flash

Experience

Athletic Academic Advisor Intern
September 2015 to February 2016University of Toledo - Toledo, OH

Provides intensive, essential learning strategies for student-athletes through proactive, early, sustained, and individualized support.
Create individualized academic support plans for students.
Monitor student athletes academic progress.
Develop collaborative working relationships with other administrative units on campus.

Inside Sales Representative
February 2015Choctaw Kaul Distribution - Detroit, MI

Choctaw-Kaul Distribution Complete and maintain accurate sales forecasts, data gathering and reports for Business Managers Conduct Post Sale Follow Up (call customer to ensure welcome letter and contract start date are correct) in coordination with service delivery engineer as appropriate Conduct ongoing customer needs, analysis, and research of customer requirements through first party resources Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items Conduct regular customer review calls as per customer review procedure and follow up as necessary Assist in customer escalation as per escalation procedure Completing Contract Activation Reports Assist in completing sales projects including proposals and marketing Conducts Contract Administration Requests including adds, deletes, and changes.

Front Desk Representative
October 2013 to February 2015MGM Grand Detroit Hotel - Detroit, MI

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
Process all payment types Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions or concerns.
Coordinate with housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guest/visitors and dispatch bell staff or valet staff as needed.
Supply guest with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special request, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.

Shift Supervisor
September 2013 to February 2014CVS Pharmacy - Toledo, OH

Supervise the store crew through assigning, directing, and following up on all activities.
Access, input and retrieve information for computer database system.
Complete random cash verification's and electronic journal tape checks.
Deliver deposits to and secure change from bank and balance impress funds.
Ensure compliance with all company policies and procedures.
Handle all customer relations issues in accordance with company policy.

Associate Client Care Specialist
January 2013 to July 2013Quicken Loans Mortgage Inc - Detroit, MI

Effectively communicate with clients from conditional approval through final approval Understand and review conditions with the client to prior to closing Meet specified outbound call expectations Assist both internal and external clients Routinely follow up with clients to provide their loan status.

Office Coordinator
December 2011 to December 2012Eastern Michigan University - Detroit, MI

Responsible for managing the office of admissions customer service department, with a student enrollment of 23,000 Supervised and trained work study student staff Provided database management for admissions, touch tone and in person registration, permanent records, and transcripts for past and present students.
Hosted and Participated in college-wide, decision making fairs.
Coordinate college fairs and high school visits with high schools located in the Southeast regions of Michigan and Northwest Ohio.
Served as a liaison for international admissions.

Student Assistant
September 2009 to December 2011Eastern Michigan University - Detroit, MI

Responded to calls and e-mails in a high volume (Undergraduate, graduate, and International inquiries).
Provide information about the University to potential students.
Collect, file, and process admissions documentation.
Worked in the Admissions Reception area.

Education

B.S : Sports Management, 2012Eastern Michigan University - Ypsilanti, MI

Sports Management

M.Ed : Higher Education Administration, 2016University of Toledo - Toledo, OH

Higher Education Administration

Skills

academic, administrative, Adobe, Adobe Photoshop, balance, cashier, closing, Contract Administration, client, clients, customer relations, customer service, database, database management, decision making, delivery, directing, documentation, engineer, Flash, funds, Graphic Design, managing, marketing, meetings, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, Publisher, Windows, Windows 8.1, MS Word, Multimedia, policies, progress, proposals, Reception, research, sales

Resume Overview

Companies Worked For:

University of Toledo
Choctaw Kaul Distribution
MGM Grand Detroit Hotel
CVS Pharmacy
Quicken Loans Mortgage Inc
Eastern Michigan University

School Attended

Eastern Michigan University
University of Toledo

Job Titles Held:

Athletic Academic Advisor Intern
Inside Sales Representative
Front Desk Representative
Shift Supervisor
Associate Client Care Specialist
Office Coordinator
Student Assistant

Degrees

B.S : Sports Management , 2012
M.Ed : Higher Education Administration , 2016

Athletic Academic Advisor Intern Resume Example

Resume Score: 90%

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