Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Driven Technical Support Agent offering 5 years of experience. Talented researcher and problem-solver with excellent multi-tasking and priorization skills. Desiring a growth-oriented role with opportunity to use resourceful approach, analytical strengths and hardworking mentality to make lasting impact of customer and business success.

Skills
  • Technical support services
  • Determination
  • Computer Savvy
  • Mathematics
  • Skilled Researcher
  • Critical Thinking
  • Optimistic
Education and Training
Bossier High School Bossier City, LA Expected in 04/2011 High School Diploma : - GPA :
Experience
Dacha Beer Garden - At Home Technical Support Advisor
Washington, DC, 06/2018 - 02/2020
  • Working from home, making sure to be on-time and responsible by clocking in and out at specified times.
  • Answering and assisting customer in the queue with their technical issues or concerns.
  • Creating customer specific repairs.
  • Following Business and Customer Critical attributes to maintain Quality Assurance standards.
  • Maintaining confidentiality.
  • Asking specific questions to solve customer's issues in a timely manner.
  • Providing excellent customer experiences and building rapport.
  • Personalizing the customers experience and assuring them that I am here to help.
Weee! - Server
Chicago, IL, 01/2016 - 05/2018
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Vca Antech, Inc. - Warehouse Supervisor
Fremont, CA, 02/2013 - 04/2016
  • Trained staff on material handling processes to reduce shipping times.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Reconciled accounting records including shipping and receiving logs and purchase orders.
  • Assessed employee performance and facilitated commendations and discipline as necessary.
  • Monitored production and quality to mitigate loss and increase efficiency.
  • Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
  • Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Implemented organizational processes to ensure more cohesive operation and better quality service.
  • Successfully met all accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements.
  • Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety.
  • Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
  • Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Provided information to shipping and receiving personnel regarding inventory stock.
Chuck E. Cheese's - Technical Supervisor
City, STATE, 05/2010 - 12/2015
  • Resolved customer issues and provided creative solutions.
  • Ordered supplies and managed inventory.
  • Developed strategies to align staff with corporate goals.
  • Determined proper allocation of resources to maximize work coverage and team effectiveness.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Generated reports outlining latest updates, results and proposed solutions.
  • Evaluated and reviewed staff performance.
  • Increased sales by holding contests, motivating staff to excel.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Established and enforced clear safety policies to protect workers from injury.

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Resume Overview

School Attended

  • Bossier High School

Job Titles Held:

  • At Home Technical Support Advisor
  • Server
  • Warehouse Supervisor
  • Technical Supervisor

Degrees

  • High School Diploma

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