at home applecare advisor resume example with 14 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
I am an Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. I have excellent work ethic and strength in boosting company morale.  I am highly organized and detail-oriented with more than 5 years experience supplying thorough, organized administrative support.
  • 65 WPM typing speed
  • Filing and data archiving
  • Spreadsheet management
  • Invoice processing
  • Accounting familiarity
  • Appointment setting
  • Conference planning
  • Travel administration
  • Human resource laws knowledge
  • Social media knowledge
  • Database management
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Team building
Work History
07/2014 to Current
At-Home AppleCare Advisor Clarity Partners Batavia, IL,
  • Managed call flow and responded to technical support needs of customers.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Activated accounts for clients interested in new services.
  • Remained up-to-date on the latest technologies and solutions applicable to company products. 
04/2009 to 06/2014
Back Office Lead/Employee Engagement Captain Best Buy Co., Inc City, STATE,
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized all new hire, security and temporary paperwork.
  • Helped distribute employee notices around the store. 
  • Ordered and distributed office supplies while adhering to a fixed budget.
  • Performed accounts receivable duties such as invoicing, researching charge-backs, discrepancies and reconciliations. 
  • Composed and drafted outgoing correspondence and reports for managers
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages. 
  • Planned and coordinated logistics and materials for leadership meetings, and store employee events. 
  • Assisted with event planning, including associated travel and logistical arrangements. 
  • Maintained a clean work space and associated areas. 
01/2009 to 2010
Accounts Payable Assistant/Receptionist Chain Link Services, Dba Turnkey Resources, LLC City, STATE,

  • Distributed office supplies and assisted with ordering while adhering to a fixed office budget.
  • Managed office supplies, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Maintained and reconciled paper work for Accounting
  • Assisted with data entry and vendor invoicing
03/2007 to 02/2009
Customer Service Associate Circuit City Stores, INC City, STATE,

  • Answered calls addressing customer inquiries, solving problems and providing new product information.
  • Directed calls to appropriate individuals and departments.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as safe key holder, responsibly opening and closing store cash tills.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Replenished supplies, bags and other materials at each cash register.
Expected in Current to to
Associate of Arts: Dance/Business Administration
Tarrant County College Northwest - Fort Worth, TX
Expected in 12 2018 to to
B.G.S. degree: Business Administration, and Dance Business Administration Human Resources
Texas Woman's University - Denton, TX
Business Administration, and Dance Business Administration Human Resources
Expected in Current to to
Bachelors of General Studies: Business Administration/Dance
Texas Woman's University - Denton, Tx
Ten Key, Accounting, Accounts Payable, Administrative, cash handling, cash management, Coaching, CPU, credit, clients, excellent customer service, Data entry, fast, finance, financial, HR, leadership, meetings, access, Excel, mail, Microsoft Office, office, Outlook, PowerPoint, Windows 7, Windows, Windows XP, Word, negotiating, Operating Systems, problem solving, rapport, Reception, recruiting, scheduling, SOP, staffing, tax, technical support, Troubleshoot, troubleshooting, Vista

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Resume Overview

School Attended

  • Tarrant County College Northwest
  • Texas Woman's University
  • Texas Woman's University

Job Titles Held:

  • At-Home AppleCare Advisor
  • Back Office Lead/Employee Engagement Captain
  • Accounts Payable Assistant/Receptionist
  • Customer Service Associate


  • Associate of Arts
  • B.G.S. degree
  • Bachelors of General Studies

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