Associate Teacher, 12/2016 to CurrentLKLP Headstart － Hazard, KYPromoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Encouraged children to be understanding of others. Maintained a child-friendly environment with access to outdoor activities. Incorporated music, art and theater into lesson planning. Completed all required documentation for the National Head Start program. Helped children reach milestones in the area of self-care. Developed professional relationships with parents, teachers, directors and therapists. Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. Collaborated with colleagues on developing new classroom projects and monthly themes.
CNA, 05/2015 to 11/2016Hazard Health and Rehabilitation Center － Hazard, KyObserved and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses.
Food Prep/cashier/opener, 06/2010 to 09/2014Subway － Hazard, KYUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Customer Service Associate, 05/2009 to 05/2010Kmart － Hazard, KYSuccessfully managed the activities of team members in multiple locations.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
High School Diploma:EducationHazard Community & Technical College － Hazard, KY, USA
High School Diploma:Education,2018Morehead State University － Morehead, KY, USA
