associate relations advisor resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) XXX-1000 - Cell: - - : - -

Driven and experienced Human Resources professional. Possessing over 15 years of retail experience and management. Five years of HR experience with an intense focus on employee relations. Proven ability to work cross-functionally and produce quality results.

Seeking an opportunity to advance within the company to increase knowledge within Associate Relations.

  • Active listening
  • Relationship building
  • Flexible
  • Multitasking
  • Communication
  • HR services
  • Employee relations
01/2019 to Current
Associate Relations Advisor Lowe's Companies, Inc. Bedford, NH,

Investigates associate concerns in accordance to Lowe's company policy and procedures.

Provides recommendations based on finding of investigations that are consistent with company policies and procedures,

Goes above and beyond by providing advice and guidance to people leaders on performance management, coaching, corrective action and interpreting company policies and procedures.

Collaborates often with internal and external partners to maintain consistency and mitigate risk.

Escalates issues that pose a risk to the company.

Reviews external articles daily escalating anything that could impact Lowe's and or processes within Associate Relations.

Served as a mentor for peers.

Establishes and maintains strong professional relationships with peers, consultants, field leaders and people leaders.

Identifies and shares trends with supervisors and consultants.

Recognized within North division by HRD and South Division by multiple Area HRBPs and leaders.

Volunteered at command center when COVID 19 hit U.S in 2020.

Provided support to local Lowe's store for National Day of hiring in Spring of 2021.

Worked on additional cases around Covid 19 in 2020

In addition to case load. Assigned to review approve performance Improvement plans before specialty team was created


12/2016 to 01/2019
Human Resources Manager Springs Window Fashions Las Vegas, NV,
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to Area HRBPs.
  • Increased employee engagement score from previous year. Obtained a 93% participation.
  • Escalated concerns around Union activity immediately.
  • Trained District Leadership on Union awareness.
  • Held annual EEOC training for the district.
  • Supported multiple stores within District 1347.
  • Highly involved in the community, building relationships with Vocational Rehabilitation, Goodwill Industries, and center for Central Latinos.
04/2014 to 11/2016
Assistant Store Manager Aids Healthcare Foundation Columbia, SC,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for associates to generate sales, promote effective up selling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting key holder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by implenting resets and displays,
03/2013 to 03/2014
Internal Auditor Adobe Systems Incorporated Lyon, MS,
  • Completed comprehensive audits of financial and business control systems and operational frameworks, including building risk assessment profiles and completing compliance process walkthroughs.
  • Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
  • Collaborated with management to address all major risks.
  • Worked with external audit professionals and prepared documentation of process evaluations.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Assessed potential risks, evaluated controls and conducted compliance testing.
  • Performed testing of internal controls based upon strict regulations, including SOX and COSO Framework
  • Served on Elevated Rights Audit in 2014.
Education and Training
Expected in 05/2011 to to
Bachelor of Arts: Business Management
Lenoir Rhyne University - Hickory, NC
Expected in 05/2011 to to
Bachelor of Arts: Marketing Management And Research
Lenoir Rhyne University - Hickory, NC

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Resume Overview

School Attended

  • Lenoir Rhyne University
  • Lenoir Rhyne University

Job Titles Held:

  • Associate Relations Advisor
  • Human Resources Manager
  • Assistant Store Manager
  • Internal Auditor


  • Bachelor of Arts
  • Bachelor of Arts

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