(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Jessica Claire is an Associate Principal with The Chartis Group. He is a seasoned IT leader with over 15 years of extensive experience in leading complex, strategic technology programs that require integration across clinical, business, and IT divisions. Mr. Claire’s strengths include leading his clients to formulate overall electronic health record (EHR) strategy, effectively driving and directing program completion, and realization of targeted benefits.

  • Program & Project Management
  • Technology Advocate
  • Total Cost of Ownership Development
  • Budgeting and Forecasting
  • Large scale Implementation Planning & Delivery
  • Innovation
  • Operational Improvement
  • Process Improvement
  • Relationship Development
  • Vendor Assessment
Education and Training
University of Delhi New Delhi, Expected in Bachelor of Arts : Economics - GPA :

Ambulatory Certification - Epic Systems, Madison WI

Ambulatory Certification - NextGen Healthcare Systems, Horsham, PA

Gallup - Associate Principal
Washington, DC, 07/2019 - Current

Jessica brought forward his healthcare project management skills, and ideas from prior experiences to continue to deliver exceptional value to his client and colleagues. He led various initiatives to enhance total cost of ownership methodology & toolkit as well as IT Security assessment processes leveraging NIST 800-171 framework.

Virtua Healthcare - Clinical Operational Readiness Lead

· Led the ambulatory clinical readiness team to support 30+ ambulatory practices merging from one health system into another

· Became a trusted advisor to the CMIO, sharing lessons learned and best practices leveraging previous experiences

· Led the operational leads kick-off and discovery site visits for the ambulatory workflows to assess high impact areas critical for a success transition, ensuring maximum staff adoption of applications, functionality, infrastructure and IT systems

TCO Methodology Refresh - Internal firm initiative

· Led development of iterative cost model development process for clients

· Curated repository of answers, best practices, and key considerations to support development of an accurate cost model

Delivered to the firm caucus, a primer on accounting treatment plan in a typical cost model

IT Security Assessment - Inova Healthcare

  • Performed security assessments for assigned high risk/critical systems (financial, PHI)
  • Built detailed analytics and complementing tools to support input and consolidation of data across 33 systems
  • Conducted remote interviews with business owners and IT custodians while documenting findings
  • Provided an executive summary of the findings with high-impact dashboards, risk scores, and management recommendations
Accenture Contractor Jobs - Technology Delivery Lead Senior Manager
Andover, MA, 09/2011 - 06/2019

Jessica leveraged the latest innovation and technology ideas to plan, deliver, and execute large number of technology projects and programs for Accenture and its clients. He has worked to ensure that appropriate resources are mobilized, and programs meet operational, contractual, and economic commitments. He has managed the service quality, cost, and leadership of the people delivering services across his clients.

Briggs & Stratton, Milwaukee – Delivery / PMO Lead
Served as Delivery/PMO Lead at this American Fortune 1000 manufacturer of gasoline engines, supporting their SAP S/4 HANA implementation with over 300 project team members and $150 million in budget. Key responsibilities included:

  • Provided, in the CIO program reviews, status updates of the programs, projects, and resources for the assigned program portfolio with any explanations for key variances and issues
  • Ensured that program benefit outlooks/forecasts are maintained on a monthly basis
  • Provided quarterly benefit comparisons of current outlooks to original plans
  • Provided leadership and guidance to multiple, concurrent programs and projects, while working in a global matrix-managed team environment
  • Identified and effectively resolved issues and conflicts within project teams
  • Conducted regularly scheduled program/project status and issue reviews with Project Managers
  • Maintained the overall roadmap/Gantt for the assigned program portfolio
  • Scheduled and led demand management and portfolio governance meetings

City of Hope, Los Angeles – Project Manager

Founding member of the project and responsible for managing the client's vendor selection process, creation of budget, staffing, and day to day management of multiple teams. Scope of responsibilities included:

  • Developed a comprehensive multi-million-dollar Total Cost of Ownership document for client's upcoming Epic Implementation project
  • Worked with key stakeholders to prepare, review, and seek approval of client contracts, both with Epic and Accenture
  • Supported the sourcing, recruiting, and ramp-up process for over 150 project team members over a period of 6 months
  • Transitioned to the Project Manager role to lead Epic's Ambulatory, Radiology, Cardiology, ER, and patient portal applications
  • Responsible for successful execution of the build, testing, training, and cutover plan.

Partners Healthcare - Ambulatory Project Manager

Responsible for day to day leadership and administration of the Ambulatory team consisting of 80 Epic certified professionals. Key responsibilities included:

  • Led one of the largest Epic Ambulatory implementation projects in the country with a successful go-live in May 2015, consisting of over 1100 physicians and 17000 users
  • Led the development and execution of critical project activities including integrated workflow coordination, change control, training, testing, and activation planning, as well as migration and cutover plans
  • Developed and deployed Epic-specific project tools, templates, and procedures for use by all project team members
  • Provided project statuses to executive leadership
  • Performed data analytics to ensure the system was being utilized based on expectation

Steward HealthCare - Project Manager

Led the requirements matrix development and maintained the comparative cost analysis to support client's decision for the best alternative option for its enterprise EHR solution.
Key responsibilities included:

  • Developed an internal application/functional requirements inventory for known systems within the current hospital system, mapping the requirements to vendor solutions to support successful implementations of an enterprise deployment
  • Assisted Steward Leadership in negotiations with Cerner and Epic to confirm RFP pricing assumptions for implementation of an EMR system
  • Established the agenda of events that would include virtual or site-delivered presentations from both Cerner and Epic to be scored and evaluated
  • Developed an executive level presentation that would be the basis for the client board's decisions on future investments and strategic direction based on the Executive Steering Committee's recommendation.
Mears Group - Project Manager
Tulsa, OK, 04/2010 - 08/2011

Reid Healthcare & Hospital Systems, Richmond, IN - Project Manager

Managed EHR implementation for a large healthcare system, with detailed emphasis on training and building a strong development and support team for the system.
Key responsibilities included:

  • Upgraded the hospital's Wound Care Center and transitioned from a paper practice into an efficiently run electronic records unit
  • Completed comprehensive workflow analysis, enhancement, and development of templates, documents, and reports.

Andersen Hospital, Maryville, IL - Project Manager

Project Manager for implementation of NextGen EHR and ICS for over 20 Physicians' Practices affiliated with a large hospital system. Key responsibilities included:

  • Conducted work flow analysis and hardware and software assessment of all specialties
  • Created and modified design templates, conducted both application and integrated testing, and provided end-user training and support
  • Communicated and coordinated between the hospital administration and the physician practices to align their expectations.
Clayton Early Learning - IT Director
Denver, CO, 12/2001 - 02/2010

The company operates 8 Surgery Centers with a staff over 400 employees.

  • Developed a scalable IT infrastructure to accommodate organizational growth from 25 to 400 employees Designed & implemented a real-time server replication partner at AT&T's Class A Internet Data Center as part of the disaster recovery and business continuity plan
  • Managed the vendor selection process and negotiated hardware and software contracts
  • Successfully implemented NextGen EHR for 45 providers at 50 locations Developed an automated charge entry system utilizing CCI edits and audit tools for efficient data posting, resulting in cost savings equivalent of 2 FTEs
  • Conceived and implemented a Claims Denial Management Portal to analyze operational variances for improving the Revenue Cycle.
  • This increased the first-time clean claim submission rate from 85% to 95%.

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