Associate Portfolio Revenue Manager (Remote) Resume Example Intercontinental Hotels Group (IHG)

ASSOCIATE PORTFOLIO REVENUE MANAGER (REMOTE)

Summary

Passionate Sales Director with a background in Revenue Management; Known for consistent award winning service with an extensive experience in the hospitality industry. Accomplished in obtaining new clients and maximizing company profits through strategic actions, impeccable customer service and leadership skills.

Skills

Team leadership
Account and Revenue Management
Staff Development/Training
Special Event Coordination
Catering
Sales

RFP Bids
Account Negotiation
High-growth Strategies
Market and Competitive Analysis
Distribution Channel Management
Market Trends Understanding

Experience

09/2019 - 08/2020Associate Portfolio Revenue Manager (Remote)Intercontinental Hotels Group (IHG) | Atlanta, GA

Examined accounting systems and records to determine appropriateness of methods and controls.
Managed Revenue Portfolio of 15 hotels Nationwide.
Perform data analysis and strategic consulting and strategy implementation for an assigned portfolio of hotels contracted under the Revenue Management for Hire (RMH) service model.
Investigate and communicate new ways to capture optimal revenue potentials.
Work individually with hotels in area of assignment to implement brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices.
Provide feedback to Global Brand Services/Revenue Management to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices.
Mentor hotel management staff to excel in all of these areas. Create and distribute timely strategy call recap(s) for assigned hotel teams on a rotating basis.
Audit Key assigned hotel strategies and tactics to ensure revenue maximization is realized, best practices are utilized, marketing program compliance is enforced and appropriate channel distribution is realized.
Complete tactical system changes in accordance with (RMH) service level agreements and IHG revenue management strategy.
Maintain database of information to assist in identifying trends for the purpose of improving assigned portfolio and individual hotel performance.
Monitor, identify and persuasively communicate needed changes to existing tactical and strategic plans to optimize revenue potential and RGI position.
Consult with key managerial groups and applicable personnel (i.e. Franchisees, Principal Correspondents, General Managers, Hotel Revenue Managers, CMH Operations Teams, etc.) to identify hotel issues/concerns in regards to revenue improvement plans.

12/2018 - 08/2019Director of Sales and MarketingHoliday Inn | Salem, Oregon, OR

Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management
Held weekly one-on-one meetings to review performance, set goals and provide customized coaching with Sales team
Created and directed sales team training and development programs
Improved profitability by developing pipeline utilizing multiple marketing channels, sales strategies, and proper front desk training
Established sales goals and strategies that contributed to increased growth in sales and profitability
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
Gained new accounts by investigating competitor products, services and trends
Assigned tasks and oversaw banquet employees to ensure compliance with food safety procedures and quality control guidelines, OLCC, and service training
RFP Processes
Gained 130 negotiated corporate accounts in 4 months

06/2015 - 12/2018Director of SalesHoliday Inn Express & Suites Albany | Albany, OR

Attended industry and company-specific events.
Respond to all RFP's and inquiries in a timely manner.
Monitored and analyzed market trends and competitive offerings to identify opportunities for segment expansion.
Maintained current knowledge of pricing, products, and services to leverage competitive edge and retain market share.
Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
Performed frequent customer visits to maintain positive and productive relationships.
Establish contracts, including pricing structures and service terms.
Identified lucrative business prospects through cold calling, networking, marketing and database leads.

06/2015 - 10/2017Front Office ManagerHoliday Inn Express & Suites Albany | Albany, OR

Handled the complaints and concerns of customers.
Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
Boost company morale through proper delegation, coaching and resume building.
Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Lead a happy and successful team of Front Desk Agents. With the help of my leadership skills we earned the Torchbearer award in 2016, one of the most prestigious hotel awards given to the top 1% of all IHG hotels worldwide.
From Manager to Leader Masterclass completion.

Activities and Volunteering

Member, Chamber of Commerce
Youth Job Interview Fair Volunteer - 2018, 2019

Resume Overview

Companies Worked For:

Intercontinental Hotels Group (IHG)
Holiday Inn
Holiday Inn Express & Suites Albany

Job Titles Held:

Associate Portfolio Revenue Manager (Remote)
Director of Sales and Marketing
Director of Sales
Front Office Manager

Associate Portfolio Revenue Manager (Remote) Resume Example

Resume Score: 80%

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