Associate Portfolio Revenue Manager (Remote) Resume Example
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ASSOCIATE PORTFOLIO REVENUE MANAGER (REMOTE)
Summary
Passionate Sales Director with a background in Revenue Management; Known for consistent award winning service with an extensive experience in the hospitality industry. Accomplished in obtaining new clients and maximizing company profits through strategic actions, impeccable customer service and leadership skills.
Skills
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Experience
05/2021 - CurrentCustomer Success ManagerNew Relic | Denver , CO
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Enhanced designs, product implementations and service transformations by conveying feedback from customers and personal experience.
09/2019 - 08/2020Associate Portfolio Revenue Manager (Remote)Proper Hospitality | Los Angeles , CA
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Managed Revenue Portfolio of 15 hotels Nationwide.
- Perform data analysis and strategic consulting and strategy implementation for an assigned portfolio of hotels contracted under the Revenue Management for Hire (RMH) service model.
- Investigate and communicate new ways to capture optimal revenue potentials.
- Work individually with hotels in area of assignment to implement brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices.
- Provide feedback to Global Brand Services/Revenue Management to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices.
- Mentor hotel management staff to excel in all of these areas. Create and distribute timely strategy call recap(s) for assigned hotel teams on a rotating basis.
- Audit Key assigned hotel strategies and tactics to ensure revenue maximization is realized, best practices are utilized, marketing program compliance is enforced and appropriate channel distribution is realized.
- Complete tactical system changes in accordance with (RMH) service level agreements and IHG revenue management strategy.
- Maintain database of information to assist in identifying trends for the purpose of improving assigned portfolio and individual hotel performance.
- Monitor, identify and persuasively communicate needed changes to existing tactical and strategic plans to optimize revenue potential and RGI position.
- Consult with key managerial groups and applicable personnel (i.e. Franchisees, Principal Correspondents, General Managers, Hotel Revenue Managers, CMH Operations Teams, etc.) to identify hotel issues/concerns in regards to revenue improvement plans.
12/2018 - 08/2019Director of Sales and MarketingAmcor Plc | Youngsville , LA
- Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching with Sales team
- Created and directed sales team training and development programs
- Improved profitability by developing pipeline utilizing multiple marketing channels, sales strategies, and proper front desk training
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
- Gained new accounts by investigating competitor products, services and trends
- Assigned tasks and oversaw banquet employees to ensure compliance with food safety procedures and quality control guidelines, OLCC, and service training
- RFP Processes
- Gained 130 negotiated corporate accounts in 4 months
06/2015 - 12/2018Director of SalesThe Cliffs Resort | Pismo Beach , CA
- Attended industry and company-specific events.
- Respond to all RFP's and inquiries in a timely manner.
- Monitored and analyzed market trends and competitive offerings to identify opportunities for segment expansion.
- Maintained current knowledge of pricing, products, and services to leverage competitive edge and retain market share.
- Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
- Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
- Performed frequent customer visits to maintain positive and productive relationships.
- Establish contracts, including pricing structures and service terms.
- Identified lucrative business prospects through cold calling, networking, marketing and database leads.
06/2015 - 10/2017Front Office ManagerHoliday Inn Express & Suites Albany | City , STATE
- Handled the complaints and concerns of customers.
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
- Boost company morale through proper delegation, coaching and resume building.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Lead a happy and successful team of Front Desk Agents. With the help of my leadership skills we earned the Torchbearer award in 2016, one of the most prestigious hotel awards given to the top 1% of all IHG hotels worldwide.
- From Manager to Leader Masterclass completion.
Activities and Volunteering
- Member, Chamber of Commerce
- Youth Job Interview Fair Volunteer - 2018, 2019
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Resume Overview
Job Titles Held:
- Customer Success Manager
- Associate Portfolio Revenue Manager (Remote)
- Director of Sales and Marketing
- Director of Sales
- Front Office Manager
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