Service-oriented with more than 8.5 years background in IT Infrastructure services. Core competencies include leadership, dependability and hard working as well as excellent communication and time management skills. Managed tasks with accuracy and efficiency. Certified in ITIL V3. Skilled in Project management, Application Support and service Desk management. Planned and coordinated all operational activities including management of service levels, new operating releases, and problem escalation.
Operating Systems: Windows 2000/2003 server, windows 2000,98, Windows XP Professional, Windows 7, Windows Vista, Windows 10, Mac-In-Tosh
Monitoring and Reporting Tools: Splunk, Informatica, Dynatrace, Linux, Total View, Gomez, Coremetrics, Tea Leaf, Akamai,MYSQL
Ticketing Tool : Ezcrm, Remedy and Service Now
DEV OPS Tools: GIT, GITHUB , Jenkins, Maven, Ansible, SonarQube.
Other Tools : Stools , Symantec PC Anywhere, Endeca Developer Studio
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