Dear Hiring Manager,
The accompanying resume is in response to your open
positions. I am especially interested in your Current job
openings. I have several years of experience in a variety of
fields including Sales Management, Administrative
Assistant, and Customer Service.
In addition to my extensive experience, I have strong
communication, customer service, and organizational skills.
My broad background makes me an excellent candidate for
Thank you for your consideration. I look forward to hearing
from you to arrange an interview.
Sincerely, Self motivated and trained professional, seeking an
educational challenge in change. Works exceptionally
better under pressure although can maintain same balance
without pressure, offering experienced methods in sales and
loyalty to dedicated and arriving customers Customer
satisfaction, reach and exceeding sales quota,
opening/closing sales, balancing, retention, inside/outside
sales, generated leads, customer/employee loyalty, product
knowledge, telemarketing, and strong organizational skills.
Correspondence, Interest in working closely with others,
Strong in English, speech, business administration and
Typing. Computer literate including Microsoft Word, Excel,
PowerPoint, creating presentations and spreadsheets.
Make Appointments, Selling
Business administration, Spreadsheets
Call Center, Answering phones
Computer literate, Written
Basic computer skills
Excellent customer service
Associate04/2013 to Current Golfsmith International – Austin, TX
Ensure each Customer receives outstanding Customer
Service by providing exceptional standards, solid product
knowledge and all other components of the
"CustomerFirst" brand standards.
Accurately enters orders
and research status inquiries in the Oracle Order Entry
Receive incoming phone calls and emails from
customers; assist with the placement of their catalog, web
and retail orders.
Answer customer questions ranging from
products and equipment to the status of existing orders.
Communicate special offers or "up sells" that meet the
customer's needs on specific merchandise as directed by
Meet metrics set per the department
Ensure compliance of Company policies,
procedures and practices; supports Golfsmith's loss
Recognize ways to improve internal
processes and create solutions to meet the Customer's
Customer Service Rep06/2011 to 06/2012 Aegis – Killeen, TX
Appropriately responds to and follows up on written
correspondence, calls, and e-mails initiated by associates,
customers and/or business partners involving escalated
customer satisfaction issues or process questions.
Independently analyzes the situation, interprets policy
and/or procedures, uses good judgment skills within and
outside policies, and consults with field management and
vendor contacts to determine and execute effective and
satisfactory resolution process.
Effectively works with
representatives across multiple lines of business.
updates, and retrieves customer files to research and log
facts surrounding complaints, actions, and approach used to
Uses multiple systems and tools to research
and resolve issues.
As appropriate, manages/responds to
escalated, problematic situations received by
senior/executive management to negotiate a resolution.
Negotiate a fair agreement that benefits both the customer
and the company.
Negotiates and implements concessions
such as refunds, gift cards, exchanges, and protection
agreements that are in the best interest of the company and
Studio Associate/Photographer07/2007 to 06/2012 Sears Portraits – Killeen, TX
Taking multiple pictures of individuals and families in
the studio and creating a portfolio
of poses using lighting, background and props.
lasting memories for clients.
Skills including but not
limited to strong sales, customer service and
Work effectively in a group setting as well as alone in
Sales Team Lead05/2006 to 09/2006 Protect America Alarm Company – Round Rock, TX
Inbound and outbound calls, Contribute to department
performance by exceeding sales targets, Working within a
proactive tele-sales environment and have the Ability to
develop new business, cold call, negotiates, close deals or
make Appointments manage client accounts and maximize.