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associate director resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Associate Director offering 14 years of progressive experience in IT Industry.
  • Key leadership member of Mindtree Salesforce practice with skill set & experience of successfully managing large, high visibility CRM Programs.
  • Experience in planning, directing, implementing and managing business critical applications to deliver significant value to business with overall IT experience of 14 years.
  • Experienced in managing the operations of overall client engagement.
  • Experienced in managing partnership with our key clients which includes strategic and high value programs such as enterprise salesforce and Master Data management (MDM) based on highly advance and cutting edge technology within Salesforce cloud platform and Informatica Data Management Suite.
  • Provides leadership, direction and guidance for the implementation and improvement of all the engagements for the client.
  • Drive key goals and metrics around productivity and growth goals as documented in investment roadmap.
  • Provide continuous monitoring methods for the stability of existing and new operational processes
  • Served as a senior member of Mindtree's CIO organization with 10 years of planning, directing, implementing IT applications and Enterprise systems running core business processes.
  • Planned, managed, and implemented multiple projects for the CIO organization adhering to the defined time, budget and quality.
  • Experience in re-engineering key processes like Order to Cash and Procure to Pay.
  • Extensive knowledge in implementing key procurement related processes on Ariba.
  • Good understanding of product and platform evaluation for Key business processes.
  • Good understanding of the IT ecosystem.
  • Adept at building and nurturing high performance teams.
  • Proficient in doing more with less, a key quality that IT teams must possess given the budget constraints
  • Managed and delivered projects in multiple platforms like SAP, Salesforce, Ariba & Microsoft.
Skills

Intuitiveness

Kindness

Emotional Intelligence

Team & Program Management

Problem & Conflict resolution

Process & Operational improvement

Communication

Risk management

Leadership

Comfortable in uncertain environment

Ability to negotiate with clients

Ability to juggle multiple projects at once

Ensure positive experience for clients

Proficiency in Microsoft suite

CRM

ERP

Experience
Associate Director, 04/2017 - Current
Cline Davis & Mann, Inc. Doylestown, PA,
  • Manages the operations of overall client engagement.
  • Provides leadership, direction and guidance for the implementation and improvement of all the engagements for the client.
  • Provides recommendation the appropriate mix of offerings and solutions which may require working with other groups/business units across the organization to provide informed advice best suited to the client's need.
  • Represents the entire range of offerings and services to the client, while ensuring their needs and expectations are met.
  • Works closely with CXO leadership and Management & Technology leaders at organizational level to ensure long lasting and rewarding engagement for Mindtree.
  • Lead point of contact for any and all matters specific to client and allied organizations.
  • Trusted advisory for the client to ensure strong relationships, connecting with key business executives and stakeholders.
  • Manages budgets, timelines and resources at program and work stream levels.
  • Ensuring oversight of dependencies / inter-dependencies between work streams to achievement of milestones.
  • Liaise with cross-functional internal teams (including Customer Service and Product Development) to improve the entire customer experience for the client.
  • Define requirements and plans, along with validation of project scope, for process change.
  • Ensures smooth operation of the programs with the teams reporting to me spanned across multiple cities across the globe.
  • Serving as the initial and ongoing line of sight to resource constraints and commitments.
  • Engages external subject matter experts to drive analysis and trouble shooting of critical process related deviations and process improvements.
Senior Manager, 01/2015 - 03/2017
Coty Inc. Miami, FL,
  • Reporting to the Head of Applications, the senior manager exercises independent judgment and strategic leadership to deliver enterprise information systems.
  • Responsible for providing leadership, direction and guidance for implementation, maintenance, enhancement and improvement of Mindtree's enterprise information systems including SAP and other platforms.
  • Managed the program stakeholders and worked closely with project managers and senior IT resources participating in projects.
  • Managed budgets, timelines and resources at engagement and work stream levels.
  • Ensured oversight of dependencies / interdependencies between workstreams to achievement of milestones.
  • Communicate a clear strategic vision lined up with Mindtree's priorities to ensure.
  • Investments in the right areas and provide competitive advantage.
  • Cultivate excellent relationships with partnering teams in the organization, as well as consulting and product vendors to accelerate velocity in solution delivery
  • Mentor, coach and nurture the team.
  • Establishing and administering operating and technology standards, development of new IT services, problem identification and resolution processes.
  • May assist in day-to-day production issues, be the escalation point to resolve urgent/complex client issues and manage client expectations.
  • Work under minimal supervision.
Manager - Information Systems, 07/2012 - 12/2014
Allied Universal Security Alameda, CA,
  • Assume management responsibility for the analysis, evaluation, development, testing and implementation of business applications.
  • Develop project timelines and identify project tasks and procedures.
  • Plan, direct, coordinate and review the work plan for the team.
  • Assign work activities, projects and programs.
  • Review and evaluate work products, methods and procedures.
  • Meet with the team to identify and resolve problems.
  • Analyze business systems to determine effectiveness.
  • Identify inadequacies, inefficiencies and problems and recommend solutions.
  • Prepare and present project progress reports for management.
  • Identify problems and issues and recommend solutions.
  • Overall responsibility for establishing, managing and maintaining strategic relationships with customers.
  • Regularly interact with functional groups within the IT organization to communicate and clarify customer requirements.
  • Perform as liaison between enterprise and end-users, outside vendors, contractors and consultants to define and establish service and support requirements.
  • Investigate and resolve customer relationship problems.
  • Have a strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short and long term direction of the business and technology.
  • Ensure that the design and integration of proposed system, software leads to the development and growth of the business through effects use of technology.
Education and Training
Bachelor of Engineering: Electronics & Communication, Expected in
-
Ghousia College of Engineering - Bangalore,
GPA:
Status -
TRAININGS AND CERTIFICATIONS

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Resume Overview

School Attended

  • Ghousia College of Engineering

Job Titles Held:

  • Associate Director
  • Senior Manager
  • Manager - Information Systems

Degrees

  • Bachelor of Engineering

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