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Associate Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly organized and detail-oriented Receptionist/Associate Coordinator with more than 8 years experience supplying thorough, organized administrative support to 24 senior partners. Receptionist/Associate Coordinator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Receptionist/Associate Coordinator committed to approaching administrative tasks with tenacity and attention to detail. Self-motivated Associate Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Skills
  • Summary: Dedicated and focused Associate Coordinator/Receptionist who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
  • Profile: 8+ years' experience in reception in fast very busy law firm, engaging in daily challenges and learning experiences; great opportunity to display these following skills:
  • Tolerance - Excellent stamina, able to multi-task, professional attitude - work ethics.
  • Excellent customer service skills - People oriented with superb interpersonal skills
  • Exceptional verbal and written communication skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Social media knowledge
  • Pleasant demeanor
  • Appointment setting
  • Multi-line phone proficiency
  • Legal administrative support
  • Dedicated and meticulous
  • Filing
  • Organization
Work History
Associate Coordinator, 10/2018 to 06/2021
PepsicoTampa, FL,
  • Over 10 years of customer service, managed over 50 client calls per day.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Entered data, generated reports and produced tracking documents.
  • Entered and maintained departmental records in company database.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Coordinated office activities by maintaining communication between clients, tracking records and filing all documents.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Gathered and organized materials to support operations.
  • Oversaw technical, operational, clerical and customer service support activities.
Medical Office Associate, 11/2017 to 10/2018
Atlantic Health SystemBayonne, NJ,
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy.
  • Aided with prescription refill requests.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Accurately collected personal, billing and medical details for 80 plus patients per day.
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained privacy of patients’ information.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Encouraged creative thinking, problem solving, and empowerment as part of daily facility management group to improve morale and teamwork.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Followed infection control procedures.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
Receptionist/Legal Assistant, 04/2014 to 09/2017
Mclennan County, TexasMcgregor, TX,
  • Answers telephones and direct caller to appropriate Associate or Attorney.
  • Greets and directs visitors.
  • Takes and retrieves messages for various personnel.
  • Provides callers with information such as company address, directions, company fax numbers, company website and other related information.
  • Receives sorts and forwards incoming mail.
  • Maintains and routes publications.
  • Coordinates pick-up and delivery of express mail services (FedEx, UPS, etc.).
  • Assists in ordering, receiving, stocking and distribution of office supplies.
  • Assists with other related clerical duties such as photocopying, faxing and filing.
  • Oversee receptionist area, obtained signatures for financial documents.
  • Answered and quickly redirected up to 40 + calls.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Created detailed expense reports and requests for capital expenditures.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail.
  • Maintained clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
Teller, 10/2012 to 04/2014
Fulton BankCity, STATE,
  • Receive checks, money, debit and credit payments from clients.
  • Solve any issues that pertain to transactions.
  • Answer all accounts- and banking-related inquiries.
  • Follow company procedures to count and manage all funds received from customers.
  • Build and maintain customer relations by providing high-quality services.
  • Use provided electronics to document all transactions conducted during their shift.
  • Reconcile all transactions at end of shift.
  • Increased Claires by 10%
Education
General Education courses: , Expected in
HACC- Harrisburg Area Community College - Harrisburg, PA,
GPA:

Worked through all of general education classes.

High School Diploma: , Expected in 1999
Charles M Russell High School - Great Falls, Montana
GPA:
3.2
Accomplishments
  • Hard-working, multi-tasking Receptionist/Associate Coordinator with outstanding telephone, scheduling and documentation skills.
  • CNA License in PA.
  • Number 1 in Marketing and meeting Claires goals 5 straight quarters.
  • Number one in Claires of Businesses and personal credit cards for Fulton National Bank.
  • Training
  • Responsible for training all new employees to ensure continued quality of customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended
  • HACC- Harrisburg Area Community College
  • Charles M Russell High School
Job Titles Held:
  • Associate Coordinator
  • Medical Office Associate
  • Receptionist/Legal Assistant
  • Teller
Degrees
  • General Education courses
  • High School Diploma