Associate Chief Nurse resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Ambitious and innovative nurse leader who creates strategic alliances with organization leaders and front line staff to effectively align with and support key administrative, clinical and business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled clinical staff. A nurse leader skilled in developing a work culture to support teamwork, patient/resident centered care delivery, taking proactive approaches, financial management and customer service relations (internal and external). Skill Highlights Leadership/communication skills Customer-oriented Human resources Self-motivated Employee relations Organization Change Business operations organization Culture Change
  • Licensed Practical Nurse.
  • Presentations Abstract / Poster- "Changing the Surgical Culture".
  • Presented at the Regional System Redesign Conference, Las Vegas, NV, September 2009 Presentation, VISN 3 Surgical System Redesign Conference, "Improving 1st Case Start Times", Bronx, New York, 2010 Presentation.
  • VISN 3 "Surgical Initiative: Education Plan", Bronx, 2009 Presentation VISN 3: "Improving Access to Tele-Health" System Re-design Forum, Conn, 2008 Presentation VISN 3: "Ways to Improve Patient Satisfaction", Nurse Managers Conference New Jersey, 2007 Presentation: VISN 5: "Ge ing Certified as a Rehabilitation Nurse", Online Meeting, 2007.
  • Awards 2014 Acknowledgment by Sundance Company in the development of their new pressure relief boot Z Flex Tortoise boot 2012 National Nursing Executive Institute selected (Nursing Executive Development) 2008 Certificate of Appreciation from the Office of Temporary Disability Assistance 2008 Nassau/Suffolk Nursing Excellence, VAMC, Northport 2008 National Executive Health Care Leadership Institute selected 2007 Health Heroes, North Fork Bank 2006 Bridges to the Future selected (Leadership Development) 2006 Outstanding performance 1982- 2012 Special Advancement for Performance/Special Contribution.
  • Professional Membership/ Commi es Present National Community Living Center, Associate Chief Nurses Commi ee VISN 3 Community Living Center, Associate Chief Nurses VISN and Hudson Valley Health Care (HVHCS) Geriatrics and Extended Care Hudson Valley Health Care System (HVHCS) Cultural Transformation ( C0-Chair) HVHCS Nursing Shared Governance Innovation Management Pillar (Professional Adviser) HVHCS Performance Improvement HVHCS Nursing Executive Commi ee Selection Commi ee for the National Nursing Excellence Award for Nursing Assistants Association of Rehabilitation Nursing Association of Geriatric Nursing American Organization of Nurse Executives Prior to 2011: VISN 3 Customer Service Northport Data Management Northport, Customer Service Northport, Cultural Transformation VISN 3 & Northport, Surgical Commi ee Northport, Nurse Pharmacy Northport, Nursing Professional Standards Board Northport, System Redesign Performance Improvement Data Validation.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
05/2014 to Current Associate Chief Nurse Camp Recovery | Collins, MS,
  • Culture Transformation: Initiated environmental changes to support and enhance a "homelike" environment for Veteran's in the Community Living Centers within the Hudson Valley Healthcare System (HVHCS).
  • Rolled out consistent cultural transformation language to be used by all HVHC staff.
  • Identified and aided initiates to support the increases in HVHCS culture change artifacts scores.
  • Supports and advances a therapeutic culture of holistic care delivery based on resident centered concepts of personalized, proactive and resident drive care, in conjunction with relationship based care model and a share governance philosophy.
  • Spearheaded counseling le ers to effectively communicate and manage time and leave issues with staff to support safe and effective staffing level for care delivery.
  • Initiated and aided in the development and production of various media to enrich and guide the CLC customers (internal and external).
  • Initiated, developed and launched the TEAL (Teamwork, Excellence, Accountability, and Leadership) model on the unit (Awarded for best practice).
  • Operations Management: Initiated the development of a master staffing tool to track staffing changes and create a historical document of the staff assigned to the home.
  • This tool was shared the HVHCS Associate Chief Nurses and Human Resources to track staff in the nursing service.
  • Analyzed time sheet issues and concerns and developed and launched a new format for accurate documentation of staff time and leave.
  • Increasing the efficiency of time and leave reporting and reducing correcting time cards.
  • Collaborated and developed a universal coding system for Nurse Managers and timekeepers to ensure proper documentation for reasons for time and leave to support consistent and appropriate disciplinary actions.
  • Collaborated and aided in the reorganization of the Family Medical Leave FML) process with nursing to ensure proper documentation and tracking of staff.
  • Spearheaded the development of initiate point of service folders to enhance the orientation process and spark Nurse Manager's communication on functional description, expectations, vision and mission of the facility and the CLC home.
  • Developed, implemented and shared goal se ing action plans with staff to promote professional growth and accountability in practice at all levels.
  • Inspired, and supported the CCHT to increase the census FY11 427 and at FY 14 642 50% increase.
  • Supported PACT Team Telehealth growth target of 70% to 95.8% of Veterans enrolled in Home telehealth program.
  • Aided in the guidance of Home Telehealth services provided with an outcome of continuity increased of Veteran in the complex Home health class for the last two consecutive years FY12 314 to FY13 453, thereby increasing VERA reimbursement for the facility.
  • Assessed, identified and analyzed the process for the OR on time starts, then initiated and launched strategies for improvement with a 30 % increase in on time starts and a 35% increase within 15 minutes of scheduled start times.
  • Analyzed the process for identifying incomplete surgical discharge summaries and reorganized the process to achieve and sustain 100% of surgical discharge summarizes completed within guidelines.
  • Created and launched a process within surgical services to address unsigned notes.
  • The surgical services unsigned notes dropped from over 200 to 0.
  • The process was shared with other medical center leader and medical center overall unsigned notes rates dropped significantly.
  • Staff Development: Inspired, collaborated and negotiated with union partners to aid in the launching of well-received program for Nursing Assistants basic skills classes on both HVHCS campuses.
  • Mentored and coached employees resulting in 18% increase in RNs being newly certified in the CLC.
  • Co-developed and launched the resident centered competency program with 100% of nursing staff in the CLC a endance.
  • Developed a comprehensive summary sign off for resident center care, which was shared with the VISN 3 G & EC commi ee.
  • Survey Readiness: Castle Point Campus having a perfect status for a Long Term Care Institute survey (2013).
  • According to surveyors this was only the second facility they were aware to achieve this status).
  • Montrose campus almost having a perfect Long Term Care Institute survey (3 minor findings) in 2014.
  • Lead and Co-lead various mock Long-Term Care Institute VISN 3 survey to identify best practices, and identify challenges that would need monitoring and focus prior to actual survey.
  • Spearheaded the developed a "Fresh eyes " program for key staff members as they made rounds on the CLC homes.
  • Geriatrics and Extended Care Overall leadership and management for the Geriatric and Extended care nursing staff with around the clock responsibility for approximately 120 FTE's.
  • Participated in the development of the service's mission, goals and scope of practice, with special Developed, implemented, and interpreted Nursing policies and procedures to uphold standards of practice and embed culture transformation language.
  • Provided direction, guidance and oversight to the HVHCS leadership team and the nursing service as well as the VISN 3 leadership to insure the safe, quality care delivery.
  • Promoted positive relationships when interacting with residents, families, physicians, and other services.
  • Demonstrating effective leadership and communication styles to develop and sustain positive working relationships.
  • Actively involved in the recruitment and retention strategies and actively worked collaboratively with the union partners to insure harmonious working relationship for positive outcomes.
  • Aided in the analysis of financial and staffing data to support effective strategies to support a fiscally responsible service.
  • Monitored staffing pa erns, trends, and requirements for the service.
  • Monitored and followed up on compliance with the numerous regulatory standards, developed and implemented various strategies to ensure staff continuous readiness for survey.
  • Assumed the role of the Associate Director of Patient Care/Nursing Services in her absence.
06/2009 to 05/2011 Surgical Service Coordinator Northport, VA Medical Center | City, STATE,
  • Promoted a positive culture and environment for the surgical team to learn, improve and deliver surgical care.Provided clinical and administrate mentoring and coaching to the surgical team and interdisciplinary team member to achieve positive outcomes.
  • Coordinated the surgical quality assurance program; by tracking, trending and analyzing data to ensure delivery of care was a safe, efficient and meet standards of practice.
  • Implemented performance improvement and system re-design activities to support the mission and vision of Surgical Service, Medical Center and VISN.
  • Supported effective communication among the surgical team medical and built strong collaborative relationships with other services to develop effective admission, transfer, and discharge transitions thought the health care continuum.
  • Actively participated in policy and procedure review, development and implementation for the surgical service to improve the standard of practice and ensure compliance to regulatory standards.
  • Collaborated with all members of the various treatment teams to enhance and support positive working relationships to reach performance measures, surgical goals for the medical center & VISN.
  • Tracked and trended occurrences and incidents to promote a learning and supportive environment for the surgical staff though scheduled presentations.
  • Functioned as a system specialist for the VISTA surgical package and insure all data was completed, timely and accurately to meet performance measures and provide the highest quality of care for the Veteran.
09/1984 to 06/2009 Nurse Manager Northport, VA Medical Center | City, STATE,
  • Facilitated and coordinated all clinical care for acute medical, surgical and rehabilitation patients that included 12 sub-specialty.
  • Providing leadership and management to the nursing staff and interdisciplinary team members assigned to the unit.
  • Aided in the Veteran's smooth transition in the processing though the healthcare continuum.
  • Coached, mentored and preceptor nursing staff and new Nurse Managers as well as all members of the treatment teams members to the unit.
  • Accountable for the fiscal and operational aspects of the units, participates in developing and administering the units' overtime budget.
  • Displays flexibility and creativity in responding to the variable staffing needs of the units.
  • Initiated and implemented performance improvement programs.
  • Collaborates with the medical staff and the support services to coordinate and improve patient care delivery and to meet regulatory agency requirements.
  • Served as a consultant and content expert on Rehabilitation ma ers though out the Medical Center.
  • Functioned in the Associate Chief position in her absence.
3 G, agency, basic, budget, coaching, consultant, content, counseling, creativity, delivery, direction, documentation, financial, focus, functional, Human Resources, Leadership, notes, ma, Director, mentoring, Nursing, Operations Management, philosophy, policies, presentations, coding, quality, quality assurance, recruitment, reporting, Staff Development, staffing, Teamwork, vision, VISTA
Expected in 1 2014 Doctor of Business Administration (D.B.A | Business Administration Walden University, , GPA: All but Dissertation)
Business Administration All but Dissertation)
Expected in 1 1989 Certification in Rehabilitation Nursing (CRRN) | SUNY, Stony Brook, New York GPA:
Expected in Master of Science | Allied Health , , GPA:
Allied Health
Expected in 1 1982 Bachelor of Science | Nursing Molloy College Rockville Center, New York, GPA:
Expected in 1 1978 | Lewis A. Wilson School of Technology, Northport, New York GPA:
Professional Affiliations

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Resume Overview

School Attended

  • Walden University
  • SUNY
  • Molloy College Rockville Center
  • Lewis A. Wilson School of Technology

Job Titles Held:

  • Associate Chief Nurse
  • Surgical Service Coordinator
  • Nurse Manager


  • Doctor of Business Administration (D.B.A
  • Certification in Rehabilitation Nursing (CRRN)
  • Master of Science
  • Bachelor of Science

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