Analyst with diverse professional project portfolio in information technology and healthcare industries seeking long term career path in designing innovative data modeling solutions for optimal business strategies.
Risk Assessments and Compliance Audits Administration
User Acceptance Testing (UAT)
ISO 9001 Certified Internal Audits
SME Level Knowledge of Microsoft PowerPoint, Outlook, Word, Excel, Visio, and SharePoint
Intermediate Knowledge of SQL, HTML, and Microsoft Access Database
Pharmacy Trend Analysis of Coagulants Prescriptions Utilizing Sunshine ACT Tools.
Customer Satisfaction Measurement and Feedback Analysis
Associate Business Analyst November 2014 to October 2015UnitedHealth Group － Minnetonka, MN
Enterprise Governance, Risk, and Compliance System Administrator for 800+ users Monitored daily and weekly administrator reporting Administered system updates within Regulatory Finance Coordinated and provide quarterly trainings to system users through WebEx and classroom settings Enhanced and maintained internal and external process documents and Visio workflows Designed a reporting tool using VBA to cross-reference multiple reports for accuracy Created and maintained LearnSource courses for system security Designed and executed ad-hoc reports Provided troubleshooting support.
Applications Analyst March 2013 to November 2014IWCO Direct － Chanhassen, MN
IWCO Direct Internal Project Management Training Line of Business Analyst Lead for digital marketing campaign for Bank of America Established new hire employee manuals for two internal segments Assisted in system/production troubleshooting Maintained standards and programming guidelines by writing and updating technical policies and procedures Arranged/analyzed project requirements in programming sequence for a newly implemented digital marketing campaign HTML scripting in web based marketing applications for the development of mass marketing mailings.
Operations Coordinator/Quality Assurance Coordinator February 2012 to March 2013Open Systems International － Medina, MN
Completed Internal Auditor Training (ISO 9001) Implemented and managed an internal software testing team Developed and tracked weekly resourcing reports through the use of Macros and pivot tables for Project Management forecasting of resources that minimized risks across all projects Allocated technical resources to projects and generated Network Engineering and Software time estimations through advanced formulas and macros in Excel leading to a reduction in technical resource overlaps Created and hosted internal training presentations in PowerPoint for internal process improvement initiatives SharePoint administration of technical documentation Performed customer satisfaction surveys and communicated suggested improvements to be made Assisted with internal audits as well as assigned and tracked Corrective Actions for internal audits Used Ad Hoc queries to develop and run weekly and monthly reports in Excel and PowerPoint for upper management.
Marketing Analyst, Decision Sciences December 2015 to CurrentBluestemBrands Inc., － Eden Prairie, mnPerform experiments and computer modeling to study the nature, structure and physical/chemical properties of metals and their alloys, including responses to applied force. Reduced organizational operating costs by [Number]% by streamlining processes. Tracked, analyzed and interpreted trends in [Data type] data.
Master of Science : Predictive Analytics, Jun 2015Northwestern University － Evanston, ILPredictive Analytics
Bachelors of Science : Mathematics, Dec 2011Chicago State University － Chicago, ILMathematics
Eden Prairie Volleyball Head Coach and Program Director Dec 2007 - Current
Minnesota Jaycees Member, Hopkins, MN Mar 2009 - Jan 2015
Ad, Business Analyst, Canvas, Compliance Audits, Customer Satisfaction, Database, Finance, forecasting, HTML, Internal Audits, Internal Auditor, ISO 9001, Leadership, Macros, marketing, Microsoft Access, Excel, Outlook, Microsoft PowerPoint, PowerPoint, SharePoint, Word, Enterprise, Network Engineering, pivot tables, policies, presentations, process improvement, programming, Project Management, reporting, scripting, software testing, SPSS, SQL, surveys, System Administrator, Tableau, technical documentation, Trend, troubleshooting, Visio, VBA
ACHIEVEMENTS & AWARDS Varsity Volleyball Team Captain 4 year term, President of Student Athlete Advisory Committee, NCAA Diversity Issues Subcommittee, All-Tournament Team 2008 EIU Volleyball, 2010 Chicago State Most Outstanding Player Award, Athletic Directors Honor Roll 2010 and 2011.