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Associate Administrator Resume Example

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ASSOCIATE ADMINISTRATOR
Executive Profile
Performance driven business leader offering 25+ years of comprehensive achievements across information technology and business administration disciplines. Accomplished organizational leader and member of the Chief Information Officer, Chief Financial Officer, Procurement and Human Resources communities. Skilled in managing and leading National programs recognized throughout the Federal Government for best practices. Distinct strategic sense with the ability to balance technical and analytical short-term priorities against long-term organizational goals and objectives. Visionary, exceptionally skilled in managing large, diverse groups of professional and technical staff to support agency goals and objectives in the delivery of comprehensive technological and business administration programs, processes and practices. Expert in applying cost effective, risk-based principles in support of key business objectives, improved business processes and improved customer satisfaction.
Professional Experience
Associate Administrator
June 2009Company Name
  • Directs the work of the Office of Administration, to include information technology, human resources, procurement, records management, space management and facilities management.
  • Accountable for ensuring that work products/services comply with the organizations mission.
  • Oversees the deployment of products and services that are timely, accurate and beneficial to the organization, its employees and its customers.
  • Monitored progress towards organizational goals, and periodically evaluated and made appropriate adjustments to such goals.
  • Supervised the work of employees with various business acumen, establishing high performing work teams.
  • Exercised important policy-making, policy-determining, and other executive functions.
  • Selected Accomplishments and Key Contributions: Established "brown/bag" leadership seminars supporting issues pertaining to conflict management, performance management, human capital planning and inclusion practice.
  • Developed Transportation Safety Institute (TSI) Human Capital Survey for employees as a tool for assessing organizational climate and supporting recommended organizational changes.
  • Reduced the number of vacancies within the organization by establishing process, practices and partnerships that supported the development of quality vacancy announcements.
  • Created a tier 1 and tier 2 helpdesk for Office of Administration services to ensure immediate support was provided to customers and employees.
  • Established Information Technology Customer Service Measures that was used to establish a performance baseline for employees and the organization.
  • Served as an executive member of the RITA "Branding" initiative.
Associate Director GS
August 2002 to CurrentCompany Name
  • Serves as the defacto Chief Operating Officer and represents Departmental Civil Rights efforts in the Department of Transportation's (DOT) Chief Information Officer and Chief Financial Officer Council sessions.
  • Serves as the key official and architect for Managers and staff who support the organization's information technology, procurement, human capital, budget, accounting, facilities management, records management and other business programs.
  • This also includes governing payroll, implementing contracts and payment for program services, managing inter/intra agency agreements, overseeing discretionary funding allocations, and managing other personnel to include contractors.
  • Responsible for analyzing guidance and interpreting the affect new guidance may have on the organization's products, services, processes, and resources.
  • Advises the Director and Deputy Director on critical mission related matters and program/process improvement possibilities, ensuring continuity of operations along with the delivery of secure, timely, accurate and quality services and products.
  • Oversees the organization's annual budget formulation, execution and justification processes, and develops long and short range goals to support the organization's direction.
  • Provides guidance and direction to managers and staff responsible for all information technology and business function, to include ensuring the full range of supervisory functions is carried out.
  • Sets long and short term direction including assigning work, and establishing priorities, evaluating performance, and identifying training needs.
  • Aligns diversity and inclusion into all organizational matters and serves as the critical advisor for ensuring that DOT Civil Rights matters are implemented using the most efficient business processes and technology available to the Department.
  • Responsible for fostering networks, partnerships and coalitions with Federal Government and private sector leaders, to ensure adequate, efficient and effective services and management controls are available and utilized by the organization's personnel and customers.
  • Selected Accomplishments and Key Contributions: Chaired Departmental information technology contract evaluation initiative, which established a common National operating environment and unified IT support services throughout DOT.
  • Established a centralized enterprise architecture and capital planning and investment control program that reduced DOT Civil Rights Information Technology operational costs.
  • Implemented process and technology improvements to the DOT Title VII Civil Rights program that brought the program into compliance and enabled EEO investigations to occur 30% faster than the regulated Federal timeframe.
  • Implemented a series of financial reconciliation processes and practices that identified and eliminated inefficiencies, untimely product delivery and financial inaccuracies occurring within the simplified acquisition purchase card program.
  • Improved service product delivery by establishing written standard operating procedures and aligning associated measures into employee performance standards.
  • Also implemented helpdesk metrics and customer surveys.
  • The organization's customer ratings improved from fair to outstanding in a 12 month period.
  • Eliminated $200K annual facilities charges by instituting telework program that is aligned to various technological products, to include virtual offices and cloud based services.
  • One-hundred percent of the organization's personnel are active participants in the Federal telework program.
  • Provided guidance and oversight for the first Drupal 7 website in DOT.
  • The website mitigated content management challenges and expanded content availability to customers with disabilities and language access barriers.
Branch Chief
July 1995 to August 2002Company Name
  • Served as technical advisor/special assistant to the Federal Transit Administration's (FTA) Chief Information Officer.
  • Advised FTA Executive staff and other managers of IT trends and issues related to the President's Management Agenda.
  • Served as a member of the DOT Chief Information Officer's council and coordinated initiatives to include IT infrastructure redesign, enterprise architecture (EA) development, IT Capital Planning and Investment Control, IT security and intrusion detection, continuity of operations planning and IT workforce planning.
  • Assisted Director of Information Technology with developing Agency's IT solutions, plans, strategies and policies.
  • Served as the design lead for all mission critical information technology systems; providing guidance, oversight and management to business and technical experts.
  • Served as Acting Director for the Office of Information Technology during the absence of the Office Director.
  • Managed functional areas that include, but were not limited to networks, software and web development, database administration, helpdesk support, and policy development.
  • Served as the lead for applications design, development and implementation.
  • Selected Accomplishments and Key Contributions: Managed the FTA's capital planning and enterprise architecture efforts, developing the Agency's baseline architecture for IT systems, and the Agency's capital planning and investment control financial review policies and processes.
  • Served as the Chair of FTA's Information Resources Management Advisory Council (IRMAC).
  • Established and governed IT investment planning, selection and control processes.
  • Participated in designing local and wide area network to support FTA's client/server initiatives; eliminating the Novell IPX environment and establishing DOT's first IP exclusive networking environment.
  • Served as a member of the Agency's grants management system IT design team.
  • Established the Information Technology Solutions (ITECHS) team for the Office of Administration, which used marketing strategies and contract service providers to support the business needs for various independent program offices.
  • The ITECHS team generated up to $1 million annually for the Office of Administration.
  • Developed and managed FTA's Complications Awareness and Avoidance Program.
  • Provided guidance and direction to FTA and its various transit industry partners (more than 700) regarding technical and business impediments associated with information security Established a national information technology network that used automation to connect personnel and provide services to the organization's partners.
  • Served as an Information Technology speaker and panelist at various Transits community events.
  • Temporarily detailed to the Department of Health and Human Services, where I served as a member of Cyber Security Team.
  • DEPARTMENT OF LABOR, BUREAU OF LABOR STATISCTICS.
Systems Analyst, Team Leader
March 1989 to August 1995
  • Served as systems administrator for various Bureau of Labor Statistic (BLS) IT systems.
  • Served as technical expert for systems development and provided guidance to many Junior Information Technology Systems Analyst.
  • Researches, selects, assembles, evaluates and prepares data, for inclusion in reports, publication and presentations.
  • Evaluated commercial off the shelf hardware and software, providing advice regarding technical observations and impact these products had on the organizations IT capital investments.
  • Developed systems that support National economic indicators for employment, wages, benefits and prices.
  • Provided formal and informal technical and end product training to employees and customers.
  • Implemented strategy to realign IT systems with client server technology.
  • Served as IBM 3090 Mainframe, CICS and Client Server developer.
  • Served as OS/2 and UNIX Network Administrator.
  • Produced the following Bureau of Labor Statistics' systems: Employment Cost Index; Employee Benefits Survey; and Federal Locality Pay.
Education
Masters : Business Administration, 2015Strayer UniversityBusiness Administration
Research and Innovative Technology Administration - Acting Associate Administrator, Administration (2009) Office of Personnel Management - Federal Executive Institute Graduate United States Department of Agriculture Graduate School - Executive Potential Program Graduate Western Management Development Center - Federal Budgetary Policies and Processes Certified Contract Officer Representative - Management Concepts Department of Health and Human Services - Cyber Security Managerial Development Delaware State University, Dover DE
Bachelor of Science : Mathematics Computer ScienceMathematics Computer Science
Personal Information
U. S. Citizen; Federal Status: Career/GS-15
Skills
accounting, architect, Agency, automation, Benefits, Branding, budget, business processes, CICS, client/server, Client Server, hardware, conflict management, content, content management, contracts, Council, Customer Service, database administration, delivery, Department of Health, designing, direction, Drupal 7, facilities management, Financial, functional, Government, grants, human resources, IBM 3090, information security, Information Technology, investments, IP, IT support, leadership, Director, Mainframe, Managerial, managing, Management Development, marketing strategies, access, Office, enterprise, Network Administrator, network, networking, networks, Novell IPX, developer, organizational, OS/2, payroll, performance management, personnel, Personnel Management, Policies, policy development, presentations, Processes, process improvement, procurement, progress, speaker, publication, quality, Research, Safety, seminars, Statistics, strategy, supervisory, surveys, Systems Analyst, systems development, Transportation, UNIX, web development, website, wide area network, written
Additional Information
  • U. S. Citizen; Federal Status: Career/GS-15
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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Associate Administrator
  • Associate Director GS
  • Branch Chief
  • Systems Analyst, Team Leader

Degrees

  • Masters : Business Administration , 2015
    Research and Innovative Technology Administration - Acting Associate Administrator, Administration (2009) Office of Personnel Management - Federal Executive Institute Graduate United States Department of Agriculture Graduate School - Executive Potential Program Graduate Western Management Development Center - Federal Budgetary Policies and Processes Certified Contract Officer Representative - Management Concepts Department of Health and Human Services - Cyber Security Managerial Development Delaware State University, Dover DE
    Bachelor of Science : Mathematics Computer Science

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