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Associate Resume Example

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ASSOCIATE
Professional Summary

Motivated sales professional offering four years of progressive food and retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Astute Associate experienced at working with diverse groups of individuals in fast-paced environments. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Work History
Potbelly- Associate
South Barrington , IL10/2018 - Current
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Ensured daily sales goals were met by mentoring and coaching other team members.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Pizza Hut- Shift Leader
Carpentersville, IL05/2018 - 11/2018
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Assigned daily employee tasks and monitored activity and completion.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Enforced company policies and regulations with employees.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Old Navy- Sales Associate
Algonquin, IL10/2016 - 05/2018
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
Skills
  • Sales
  • Food Preparation
  • Sales Goals
  • Customer Service Orientation
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Food Safety
  • Stocking and Replenishing
Education
Dundee Crown High SchoolCarpentersville, IL05/2017High School Diploma
Elgin Community CollegeElgin, ILExpected in 06/2021Associate of Arts: Education
Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Potbelly
  • Pizza Hut
  • Old Navy

School Attended

  • Dundee Crown High School
  • Elgin Community College

Job Titles Held:

  • Associate
  • Shift Leader
  • Sales Associate

Degrees

  • High School Diploma
    Associate of Arts : Education

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