High School Diploma: East Bridgewater Jr./Sr. High School - East Bridgewater, MA GPA:
Experience
01/2013 to 06/2019
AssociateBsr – New York, NY,
Directed and supervised staff performance.
Displayed merchandise for upcoming sales in visually appealing way.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Investigated inventory discrepancies to maintain recordkeeping validity.
Liaised with vendor representatives to rectify damages and shortages.
Handled hazardous waste in alignment with company and environmental policies and regulations.
Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
07/2012 to 12/2012
CashierBed Bath & Beyond – Greenville, NC,
Accepted cash and credit card payments, issued receipts and provided change.
Attended to gas spills and accidents promptly and according to established guidelines.
Maintained high standards of job safety, productivity and quality.
Observed patron conduct and quickly granted assistance when necessary.
Picked up debris and cleaned parking spots, filling areas and inside spaces.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
03/2006 to 12/2019
Bake/Cookie Table Helper (Volunteer)Craft Fair, East Bridgewater U. M. C. – City, STATE,
Helping the crafters bring in, setup, take down, and take out their merchandise
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Welcomed customers and answered questions.
Updated displays, cases and other customer-facing areas to increase sales of items.
Processed payments on cash register and counted back bills and change to patrons.
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