Associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
To obtain a challenging position in an Information Technology environment that will utilizes my ability to quickly learn new business processes and software applications in an environment where customer service is a top priority to obtain a position that utilizes my ability to quickly learn new business processes.
Operating System: Installation and configuration of Windows Vista, XP Professional, Windows 2000 professional and, Windows 2000 server, Novell Intranetware 4.11 server administration, Novell GroupWise, UNIX, MS SQL, Sybase Database. Software: Windows 2003 Server, Windows XP Professional Editions, Microsoft Office Suite 2003, Microsoft Exchange Administrator 2003, Microsoft FrontPage 2002, NetIQ Administration - Directory Resource Administrator, Citrix Administration, Microsoft Active Directory Users and Computers, MS Office 2010 Professional, Microsoft Outlook, RAS 8.0 (ACE Server), Aqua Data Studio, CyberArk.
Work Experience
08/2010 to Present Associate First Merchants Corporation | Flat Rock, MI,
  • Experience with Privileged Account Management in Cyber Ark monitoring Windows based service accounts and passwords.
  • Administer user access across multiple platforms such as Windows 2003, Active Directory, Microsoft SQL Server, and UNIX while adhering to SAS70 and SOX404 requirements.
  • Manage Windows NTFS and UNIX NIS permissions on shared folders and shared drives.
  • Administered creating and maintaining mailboxes, distribution lists, contacts and public folders and SMTP addreses.
  • Troubleshooting access issues in various applications and databases like Spend Manager, WebAdmin Tool, SalesLogix, MS SQL, and SYBASE.
  • Administer access on RSA (Remote Access) and BlackBerry Enterprise Server.
  • Create and update documents in order to facilitate in BAU and audits.
  • Work on semiannual recertification application access process.
  • Engage in performance improvement plans to reduce the turnaround time required for number of daily processes.
  • Interviewed, hired and on-boarded new hires.
  • Conduct internal audit review.
  • Worked on Various projects like AD groups cleanup, LDAP/UNIX, AD new user roles cleanup, RSA8 token replacement, Aladdin role cleanup.
07/2016 to 02/2009 Internal Auditor Lantheus Holdings, Inc. | Billerica, MA,
  • Prepared detailed reports/work papers Analyzed Application User Access Privileges and Realignment with Business Objectives and Operations.
  • Continued to demonstrate expertise in Mainframe (ACF2) and Windows (Active Directory) technologies.
  • Reviewed Network and Core systems, Disaster Recovery Plan, Physical Security, Operational Controls, Organizational Management Control, System Security And Access Controls, checked primary and backup server logs, Antivirus logs, Firewall logs, data and record destruction policies.
  • Reviewed IT policy, licensing policy, data and record destruction policy and procedures.
  • Reviewed audit policy settings on the Network server.
  • Designed sample tests for Network Operational Controls.
  • Collected, organized, and interpreted written and verbal data.
  • Presented detail recommendations to the managers.
10/2005 to 01/2009 Information Security Administrator Bertelsmann | Seattle, WA,
  • Created new security groups in Active Directory environment and applied appropriate security permissions.
  • Created, modified, and terminate Linux/UNIX and Oracle database accounts.
  • Supported Microsoft Exchange servers by creating, modifying, deleting, or disabling user Outlook accounts.
  • Documented new security administration procedures and processes and informed all team members to ensure consistency in execution Provided information security support to all different organizations (GMAC ResCap, GMACBank, HomeServices, Balboa, Ditech, Direct Lending, EDS, Pitney Bowes, GMAC RFC, E*TRADE, First American, CT, Executive Trustee, Homecomings) by using security system applications, tools, and techniques in granting, modifying, transferring, and terminating access rights for network user ids, email, and business applications.
  • Documented customers trouble calls and escalated them to appropriate support groups if required in order to bring resolutions to security problems.
  • Trained other information security analysts on creating, deleting, or modifying user ids' and their respective access to several applications by explaining reference manuals and conducting on-the-job training.
  • Provided audit support in security investigations to Internal Audit, General Motors, Human Resources, the Information Security Office, and outside vendors (e.g., Price Waterhouse Coopers and KPMG) Assisted in the testing of business application modifications and implementations after normal business hours to reduce security problems Maintained complete confidentiality when dealing with customer information and data by adhering to GMAC ResCap corporate and security policies.
  • Provided timely execution of all GMAC ResCap associates terminations as per Human Resources requests.
  • Fulfilled on-call duties for seven (7) days a week on a rotational basis.
11/2004 to 09/2005 Access Administrator First Republic | San Diego, CA,
  • Provide phone support to users on applications, accounts lock out, password reset.
  • Install hardware and software to client pc.
  • Maintained accounts on Active Directory, NT, Mainframe, UNIX and Console One.
  • Reviewed, analyzed and processed security access request for new hires, transfers and terminations.
  • Added, deleted and modified user ids.
  • Created users' account on AS400.
  • Provided remote access support (RAS).
11/2001 to 10/2004 User Administrator Lakeland Bank | Morristown, NJ,
  • Provided access to public folders and shared drives.
  • Provided telephone support to users on various technical issues such as Outlook 2000, distribution list, password problems, account lock outs, team mailboxes, and permissions.
  • Maintained required levels of security for network shared drives, users' accounts and global groups through Active Directory and BMC.
  • Maintained proper log of problem issues by generating tickets in to the Vantive System database.
05/2000 to 11/2001 System Administrator Ipg Photonics Corporation | Oxford, MA,
  • Provided phone support to users on various applications including MS Office Suite, Outlook 2000, Unix, NT/2000, MS Exchange 5.5/2000 server, internet/intranet problems, password lock outs/reset, and printing problems.
  • Administered Novell Netware, Group Wise and Lotus Notes accounts.
  • Created, modified, deleted Main Frame/NT ids.
  • Provided remote access (RAS) support.
03/1997 to 05/2000 PC Technician Saic (Science Applications Int.) | Aurora, CO,
  • Build, configure, and deliver computers using the image process.
  • Installed hardware such as memory, hard drives, CD-ROM, processor, modems, NIC cards in the systems and software such as Outlook, MS Office, Lotus Notes, and Power point.
  • Configure, upgrade and troubleshoot printers.
  • Installed operating systems such as Dos, Windows 2000, Windows 95/98, and Windows NT Workstations and getting them ready for quality control check (QC).
Education and Training
Expected in July 2007 Masters | Business Analysis & Information Security Villanova University, Villanova, PA GPA:
Business Analysis & Information Security
Expected in July 1999 Diploma | Computer Technical Support The Chubb Institute, Cherry Hill, NJ GPA:
Computer Technical Support
Expected in May 1995 Bachelors of Arts | Rutgers University, Camden, NJ GPA:
Expected in May 1991 Associate degree | Science Camden County College, Blackwood, NJ GPA:
Account Management, ACF2, Active Directory, AD, Antivirus, AS400, backup, CD-ROM, Citrix, hardware, client, customer service skills, databases, Database, dependable, Disaster Recovery, Dos, email, financial, Firewall, Frame, Microsoft FrontPage, Group Wise, Novell GroupWise, hard drives, phone support, Human Resources, ids, image, Information Security, insurance, Internal Audit, LDAP, Linux, Lotus Notes, Mainframe, memory, Access, Microsoft Exchange, MS Exchange 5.5/2000, Microsoft Exchange, MS Office, Microsoft Office Suite, MS Office Suite, Office, Microsoft Outlook, Outlook, Outlook 2000, Power point, Windows, Windows 2000, 2000, Windows 95, 98, NT, Windows NT, Windows XP, modems, Enterprise, Network, NIC cards, NIS, Novell, Novell Netware, operating systems, Operating System, Oracle database, Organizational, policies, printers, processes, quality control, RAS 8.0, RAS, SAS, Self-motivated, self starter, servers, SMTP, MS SQL, Microsoft SQL Server, SYBASE, team player, telephone, troubleshoot, Troubleshooting, UNIX, upgrade, Vantive, Vista, Windows 2000 professional, Windows 2000 server, written

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Villanova University
  • The Chubb Institute
  • Rutgers University
  • Camden County College

Job Titles Held:

  • Associate
  • Internal Auditor
  • Information Security Administrator
  • Access Administrator
  • User Administrator
  • System Administrator
  • PC Technician


  • Masters
  • Diploma
  • Bachelors of Arts
  • Associate degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: