Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic individual with an abundance of experience in customer service, Offering engaging and pleasant personality combined with background building customer relationships. Multilingual with team-oriented nature and expertise to handle diverse tasks. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Friendly and enthusiastic, Highly successful at upselling and promoting new products. Outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service.

  • Active listener
  • Great communication skills
  • Take initiative in conflict resolution
  • Creative
  • Extensive vocabulary
  • Critical thinking skills
  • Exceptional customer service
  • Substantial teamwork capabilities
  • Proficiently bilingual speaking, reading, and writing English and Spanish language.
  • Knowledgeable in Microsoft Office, Adobe Premier, Adobe Photoshop
  • Access to and knowledgeable of TOR Browsers, VPN Servers, ONION Sites
Work History
03/2016 to Current Associate Locust Walk | Boston, MA,
  • Assisted customers with locating and choosing merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Contacted customers to report delayed delivery times, effectively reducing calls to support lines.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maintained clean and orderly appearance while on shift.
  • Interacted with customers to determine needs and opportunities for additional sales.
03/2018 to 01/2020 Roofer Assistant Renova LLC | City, STATE,
  • Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Removed snow, water and debris from roofs prior to applying roofing materials.
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
09/2012 to 01/2019 Master Barber House Of Experts | City, STATE,
  • Promoted business with effective sales and marketing strategies.
  • Managed business customer service, responding to requests and concerns promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Oversaw all business operations and made strategic decisions.
  • Cleaned work areas and sanitized equipment.
  • Kept business compliant with applicable government standards.
  • Kept detailed records of customer information.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Styled hair according to customer preferences.
  • Used clips and shears to complete various types of fades, shaves and cuts.
Expected in 06/2016 High School Diploma | School of Health And Related Sciences, Paterson NJ, GPA:
Additional Information

References -

  • House of Experts - Manny Pujols (Master Barber/Owner) XXX-277-2870
  • Renova LLC - Victor Rojas (Owner/Contractor) 201-406-7208
  • ISOLEatedfeet - Mario Reyes (Owner/ Manager) 201-471-1731

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School Attended

  • School of Health And Related Sciences

Job Titles Held:

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  • Roofer Assistant
  • Master Barber


  • High School Diploma

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