Associate, Quality Service (application Tester) resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Professional Application Tester well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations to help deliver quality products for the customers. Strong communication and leadership skills, results-driven, ability to solve complex problems, multitasker, very well organized, detail-oriented and very passionate about cloud and security.

  • Jira
  • Confluence
  • ADB
  • Power Shall
  • SQL
  • Cloud
  • Security
  • Auditing
  • Information Systems
  • Cross-platform testing
  • Bug tracking
  • Defect resolution
  • Test planning
  • Troubleshooting
  • Leadership
  • Communication
  • Collaboration
  • Organizational skills
  • Active listening
  • Time management
  • Customer service
  • Problem resolution
  • Team management
  • Project planning
  • Data management
  • Customer satisfaction
  • Coaching and training
  • Technical support
  • Software Development Lifecycle
  • Leading meetings
  • Fast Learner
  • Customer Service
  • Solution optimization
  • Customer interaction
  • CRM
  • Oral communication
  • Deployment support
  • Practice management
  • Result interpretation
  • Project coordination
  • Report documentation
  • Automation scripting
05/2021 to Current Associate, Quality Service (Application Tester) Amazon LLC | City, STATE,
  • Performing various software testing including functionality and non-functionality, performance and compatibility testing of each software against design specifications to maintain strong development standards and exceed high customers satisfaction.
  • Identifying, validating, documenting, monitoring, triaging and managing defect resolutions in Jira, and helping software development team complete further testing to resolving issues timely and optimizing software quality.
  • Consistently providing additional details required for reporting bugs including taking defect logs, videos, screenshots and following bug reporting guidelines with no misses, and performing defect retesting for resolution purpose.
  • Successfully contributing till date, 13 Active programs, 18,000+ test cases executions, 93+ new defects logged and reopened, and 16+ Alexa Devices supported for application and product functional flow with the goal of improving and exceeding customers experience.
  • Providing floor support to team and resolving blockages, training and mentoring new hires, acting as a point of contact for testing targeted components and features and executing complex work procedures for small-scale projects or a set of assigned components in the Alexa Mobile Application and facilitate smooth product release.
  • Auditing test results, creating daily detailed status reports, owning closure reports, identifying coverage gaps, reporting ideas to eliminating repetitive pre-execution tasks and test processes, and adhering to SLAs and NDAs.
  • Working independently or collaborating well with onshore and offshore team, QA Engineers and Developers to fully understand intended features and application functionality, and sharing ideas with management to develop improvement strategies.
  • Efficient with testing automated tools including Jira, Vysor, 3Utool, WinZip, WinRAR, Platform tool, SDK, Confluence tools to document project features, capabilities and requirements and using basic ADB command, Power Shell Script, and various platforms iOS, Android, FireOS, Safari, Chrome Mozilla, Firefox.
08/2020 to 04/2021 QA Manual Test Engineer IT Excel | City, STATE,
  • Executed end-to-end testing on front-end and back-end mobile and web applications, and implemented task using Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Owned and improved processes including owning manual testing features, components, and installed latest builds for various platforms.
  • Reviewed, and executed all kinds of software testings including functional and non-functional testing, GUI testing, global testing, and positive & negative testing, and created defect test reports.
  • Identified, validated reported, triaged and managed defects and worked with developers to facilitate timely resolutions.
  • Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
  • Created test results and tested summary deliverables to enable production implementation readiness.
  • Identified quality issues per defined processes and escalated potential quality issues immediately to management.
  • Participated and led daily standup meetings, weekly status meetings to discuss project deliverables and defect reports.

04/2019 to 10/2020 Data Support Specialist - CSA Virginia International University | City, STATE,
  • Collected, analyzed data using statistical programs, generated reports for review, maintained data integrity, and performed routine data audits.
  • Identified, inspected and documented data entry errors, adhered to company, contract and regulatory requirements when performing data management activities.
  • Developed process improvements and troubleshot database issues, upgraded laptops/desktops, improving speed and performance, assisted in technical support process refinement to improve user service and support.
  • Maintained composure and patience in face of difficult customer situations, applied de-escalation techniques and positive Customer/User support.
  • Kept stakeholders informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted Students/Users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Developed 25+ training materials, hosted over 8 career events, 57 trainings, mentored and pioneered student clubs, and provided recommendations for improvement and better outreach.
Education and Training
Expected in 04/2020 Master of Science | Information Systems Management Virginia International University, Fairfax, VA GPA:
Expected in 01/2012 Bachelor of Science | Computer Engineering University of Lagos, Lagos, GPA:
  • CompTIA Security plus (Sec+) - 2020.
  • Certified Information Systems Auditor (CISA) - 2020.
  • AWS Cloud Practitioner (On-going) - 2022.

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Resume Overview

School Attended

  • Virginia International University
  • University of Lagos

Job Titles Held:

  • Associate, Quality Service (Application Tester)
  • QA Manual Test Engineer
  • Data Support Specialist - CSA


  • Master of Science
  • Bachelor of Science

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