Customer service management professional experienced in collections. Team player with exceptional listening and critical thinking skills. Seeking long term employment with a company interested in mutual personal and professional growth.
Skills and Attributes
Skilled problem solver
Adheres to customer service procedures
Exceptional interpersonal communication
Exceptional telephone etiquette
Motivated team player
Assistant Warehouse Manager01/2011
to Current S & J Industries – North Hollywood,
Answered hundreds of calls per day addressing customer inquiries, solving problems and providing new product information.
Worked closely with management on strategies for effective past due collections.
Politely assisted customers in person and via telephone.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
to 01/2010 Pomona Sound & Stage – Pomona,
Completed tear-down of existing structures and prepared for new construction.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Lead Security 06/2008
to 01/2010 The Glasshouse Performance Hall – Pomona,
Supervised a team of 3 security personnel during a given shift.
Customer Service Representative 08/2006
to 04/2008 Advantage Rent a Car – Anaheim,
Answered customer telephone calls promptly and in an appropriate manner.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Certificate of completion : Automotive Professional 2011Universal Technical Institute-
Automotive Repair and Customer Service Certificate
High School Diploma: 1999El Dorado High School-
Personal and Professional References
George Tutunjian - Purchasing and Warehouse Manager - S & J Industries (818) 645-1055
Chase Reed - Sales and Marketing Manager - Certified Undercar Parts (661) 857-2016