assistant warehouse manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Curious and motivated professional with strong customer service skills Jessicaking a service representative role. Offering strong time management skill and dedication to continually learning new technologies. RELEVANT SKILLS Experience Overview: 2+ years of customer support, 2+ years of working in a hectic and high- paced environments, 2+ years of face to face customer service Soft Skills: Highly motivated, Passionate and eager about learning new technologies, Proficient in verbal and written communication, Experience working in a hectic and high-paced environments
Skills
Warehouse Safety Programs
Improvement Recommendations
Warehouse Inspections
Operational Efficiency and Safety
Logistics and Supply Chain Software
Emergency Operating Procedures
Performance Evaluations
Quality Management
Logistics Processes Planning
Employee Safety
Daily Logs
Customer Order Fulfillment
Work History
Assistant Warehouse Manager, 11/2006 - 05/2009 Fedex – San Jose, CA,
Created, processed and maintained paperwork for all shipments Verified, organized and completed all client orders Resolved and mediated all client issues Addressed shipment bottlenecks Provided order resolution and closed orders
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Tracked production and quality control systems to proactively identify deficiencies.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Conducted research to address shipping errors and packaging mistakes.
Trained employees on equipment operation and safety protocols.
Supervised warehouse operations by managing employees during shifts.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
Oversaw daily operations and shipping and handling processes.
Maintained top performance standards while working in hot warehouse environment.
Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Monitored performance and safety practices of 20-person warehouse staff.
Operated transportation manager, AS400 and SAP computer system, hand-held inventory control device and calculator to perform accurate inventory shipments.
Executive Team Leader, Logistics Operations, 05/2005 - 12/2006 Rural King – Marysville, OH,
Built relationships with team members to encourage willingness to address concerns and issues.
Recruited and hired talented individuals bringing depth and experience to organization.
Mentored employees to help improve skills and enable team members to become peak performers on job.
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Managed and organized internal communication to hold staff accountable to priorities.
Prepared updated shipment reports for executives and clients.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Conducted research to address shipping errors and packaging mistakes.
Expedited resolutions of shipping errors and packaging mistakes.
Led value-added customer service team that consistently over-delivered on customer expectations.
Customer Service Manager, 10/2003 - 04/2005 Mike Everett Mitsuibishi – City, STATE,
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resolved concerns with products or services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Created customer support strategy to increase customer retention.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing monthly sales targets.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Education
No Degree: Business Administration, Expected in - Strayer University - Charlotte, NC, GPA: Status -
High School Diploma: , Expected in 05/2003 - Alexander Central High School - Taylorsville, NC GPA: Status -
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