Assistant To Lcsw resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing client experiences through individualized care.

  • Problem resolution
  • Team management
  • Customer service
  • Insurance billing & Coding
  • Pre-Authorizations
  • Patient Accounting
  • Managing records
  • Team collaborating
  • Organization
  • Team building
  • Data management
  • Microsoft Office expertise
  • Time Management
  • Staff training and development
  • Strategic Planning
  • Business Development
Assistant to LCSW, 07/2020 - Current
Ardent Health Services Tulsa, OK,
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Set up, optimized and enforced consistent document management policies.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
  • Guided administrative and professional staff through computer and software problems.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Aided senior leadership during executive decision-making by generating same day meeting reports to recommend corrective actions and improvements.
Lead Medical Assistant & Office Manager to M.D, 11/2015 - 06/2020
The Bone And Joint Clinic Of Baton Rouge City, STATE,
  • Offered patients extra support with examination preparation, biological specimens and general movement between areas.
  • Handled each front-office position with skill, including checking in and checking out patients, pulling medical records and updating system details.
  • Answered 50-100 average daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Worked with Orthopedic, board certified doctors to prepare correct equipment and supplies for over 30 daily emergent and non-emergent appointments.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Pre-certified MRI, Bone density, CT scans, and other diagnostic imaging required for accurate medical diagnoses.
  • Some knowledge of ICD-10 and orthopedic surgical coding
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Supervised, trained and coached team of medical assistants.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Server/Night Office Manager , 01/2014 - 11/2015
The Melting Pot City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Addressed concerns or complaints quickly to improve service and de-escalated more advanced issues.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
  • Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Patient Transporter, 12/2012 - 02/2014
The Baton Rouge General Hospital City, STATE,
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Followed HIPAA and OSHA guidelines
  • CPR certified
Education and Training
Certificate : Full Stack Development - JavaScript , Expected in 03/2021
NuCamp Full Stack Development - Baton Rouge,
  • Completed coursework in Bootstrap, Node.js, Mongo DB, and JavaScript.
  • Ranked in Top 5% of class as of current
Bootcamp Certificate : Full Stack Development - JavaScript , Expected in 09/2020
Operation Spark - New Orleans, LA,
  • Completed coursework in JavaScript, HTML, CSS and React
  • Women's-Affinity Member
High School Diploma: , Expected in 05/2012
University Laboratory School - Baton Rouge, LA,
  • International Baccalaureate Certification Recipient
  • Yearbook editor 2010-2012
  • TOPS Recipient
  • National Honor Society Member

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Resume Overview

School Attended

  • NuCamp Full Stack Development
  • Operation Spark
  • University Laboratory School

Job Titles Held:

  • Assistant to LCSW
  • Lead Medical Assistant & Office Manager to M.D
  • Server/Night Office Manager
  • Patient Transporter


  • Certificate
  • Bootcamp Certificate
  • High School Diploma

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