Assistant To Lcsw resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing client experiences through individualized care.
Skills
Problem resolution
Team management
Customer service
Insurance billing & Coding
Pre-Authorizations
Patient Accounting
Managing records
Team collaborating
Organization
Team building
Data management
Microsoft Office expertise
Time Management
Staff training and development
Strategic Planning
Business Development
Experience
Assistant to LCSW, 07/2020 - Current Ardent Health Services – Tulsa, OK,
Kept electronic content legal, secure and accessible for relevant internal and external parties.
Set up, optimized and enforced consistent document management policies.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Conducted research using various media sources to obtain relevant data for staff requirements.
Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
Guided administrative and professional staff through computer and software problems.
Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Aided senior leadership during executive decision-making by generating same day meeting reports to recommend corrective actions and improvements.
Lead Medical Assistant & Office Manager to M.D, 11/2015 - 06/2020 The Bone And Joint Clinic Of Baton Rouge – City, STATE,
Offered patients extra support with examination preparation, biological specimens and general movement between areas.
Handled each front-office position with skill, including checking in and checking out patients, pulling medical records and updating system details.
Answered 50-100 average daily phone calls to schedule appointments and address patient inquiries.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed physician calendar, including scheduling patient appointments and procedures.
Worked with Orthopedic, board certified doctors to prepare correct equipment and supplies for over 30 daily emergent and non-emergent appointments.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Pre-certified MRI, Bone density, CT scans, and other diagnostic imaging required for accurate medical diagnoses.
Some knowledge of ICD-10 and orthopedic surgical coding
Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Supervised, trained and coached team of medical assistants.
Assisted patients with registration, new patient paperwork and check-out process.
Educated patients about medications, procedures and physician's instructions.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Server/Night Office Manager , 01/2014 - 11/2015 The Melting Pot – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Addressed concerns or complaints quickly to improve service and de-escalated more advanced issues.
Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Patient Transporter, 12/2012 - 02/2014 The Baton Rouge General Hospital – City, STATE,
Maintained all schedules by delivering patients safely and on time to procedure rooms.
Provided patient transport using various equipment and adhered to safety protocols.
Facilitated best care by developing strong and trusting rapport with patient.
Checked wheelchair and stretcher functionality prior to patient pick up.
Moved patients in and out of vehicles and lifted on and off beds.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Followed HIPAA and OSHA guidelines
CPR certified
Education and Training
Certificate : Full Stack Development - JavaScript , Expected in 03/2021 - NuCamp Full Stack Development - Baton Rouge, GPA:
Completed coursework in Bootstrap, Node.js, Mongo DB, and JavaScript.
Ranked in Top 5% of class as of current
Bootcamp Certificate : Full Stack Development - JavaScript , Expected in 09/2020 - Operation Spark - New Orleans, LA, GPA:
Completed coursework in JavaScript, HTML, CSS and React
Women's-Affinity Member
High School Diploma: , Expected in 05/2012 - University Laboratory School - Baton Rouge, LA, GPA:
International Baccalaureate Certification Recipient
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