Assistant to LCSW Resume Example
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ASSISTANT TO LCSW
Summary
Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing client experiences through individualized care.
Skills
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Experience
Ardent Health Services | Tulsa , OKAssistant to LCSW07/2020 - Current
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Set up, optimized and enforced consistent document management policies.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
- Guided administrative and professional staff through computer and software problems.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Aided senior leadership during executive decision-making by generating same day meeting reports to recommend corrective actions and improvements.
The Bone And Joint Clinic Of Baton Rouge | City , STATELead Medical Assistant & Office Manager to M.D11/2015 - 06/2020
- Offered patients extra support with examination preparation, biological specimens and general movement between areas.
- Handled each front-office position with skill, including checking in and checking out patients, pulling medical records and updating system details.
- Answered 50-100 average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Worked with Orthopedic, board certified doctors to prepare correct equipment and supplies for over 30 daily emergent and non-emergent appointments.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Pre-certified MRI, Bone density, CT scans, and other diagnostic imaging required for accurate medical diagnoses.
- Some knowledge of ICD-10 and orthopedic surgical coding
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Supervised, trained and coached team of medical assistants.
- Assisted patients with registration, new patient paperwork and check-out process.
- Educated patients about medications, procedures and physician's instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
The Melting Pot | City , STATEServer/Night Office Manager 01/2014 - 11/2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Addressed concerns or complaints quickly to improve service and de-escalated more advanced issues.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
The Baton Rouge General Hospital | City , STATEPatient Transporter12/2012 - 02/2014
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Provided patient transport using various equipment and adhered to safety protocols.
- Facilitated best care by developing strong and trusting rapport with patient.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Moved patients in and out of vehicles and lifted on and off beds.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Followed HIPAA and OSHA guidelines
- CPR certified
Education and Training
NuCamp Full Stack Development | CityCertificate in Full Stack Development - JavaScript Expected in 03/2021
- Completed coursework in Bootstrap, Node.js, Mongo DB, and JavaScript.
- Ranked in Top 5% of class as of current
Operation Spark | CityBootcamp Certificate in Full Stack Development - JavaScript 09/2020
- Completed coursework in JavaScript, HTML, CSS and React
- Women's-Affinity Member
University Laboratory School | CityHigh School Diploma05/2012
- International Baccalaureate Certification Recipient
- Yearbook editor 2010-2012
- TOPS Recipient
- National Honor Society Member
References
Susan Herrod, LCSW
Phone Number: (225) 405-8701
Email: susanherrod@bellsouth.net
Years Known: 1 year
Layla Argrave
Phone Number: (225) 610-7283
Email: layla.argrave@gmail.com
Years Known: 16 years
Rachel Bourdeau
Phone Number: (337) 936-2767
Email: rbourdeau1@gmail.com
Years Known: 6 years
Jon Flores
Phone Number: (504) 491-8587
Email: jonf1990@gmail.com
Years Known: 8 years
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- NuCamp Full Stack Development
- Operation Spark
- University Laboratory School
Job Titles Held:
- Assistant to LCSW
- Lead Medical Assistant & Office Manager to M.D
- Server/Night Office Manager
- Patient Transporter
Degrees
- Certificate in Full Stack Development - JavaScript
Bootcamp Certificate in Full Stack Development - JavaScript
High School Diploma
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