SEARCH

Assistant to CEO/Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT TO CEO/OPERATIONS MANAGER
Summary

Results-focused Licensed Real Estate professional and Mortgage Loan Offices with strengths in Contract, Financing, and Closing expectations. Proactive leader in communication and collaboration. Proficient in assisting clients by providing valuable insight on what to expect and what is needed to successfully purchase or refinance their dream home. When necessary, finding solutions to problems quickly to close on time. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Strong problem solver
  • Self-starter
  • Customer service-oriented
  • Escrow processes
  • Mortgage facilitation
  • Contract negotiation
  • Accounting
  • Meticulous attention to detail
  • Excellent Communication Skills
  • Mortgage Loan Origination
  • Time management
  • Financial Services
  • Mortgage Lending
  • Multi Tasker
  • Loan coordination
  • Financial eligibility analysis
  • Mortgage options
  • Property Evaluation
  • Loan Processing
  • Retail Mortgages
Experience
Mortgage Loan Officer|Company Name - City, State|12/2020 - Current
  • Developed and maintained relationships with local real estate agents.
  • Submitted applications to credit analysts.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Assistant to CEO/Operations Manager|Company Name - City, State|10/2015 - 02/2021
  • Led organization, established business direction and actualized operational plans to meet goals.
  • Supervised Sales team, Management team and departmental staff to effectively direct and enhance operational areas.
  • Monitored business trend forecasts, and suggested to the CEO and CFO budget adjustments and operational plans to maximize growth and opportunities.
  • Promoted company public profile by promoting and marketing using Social Media and website presence to maintain public face of organization.
  • Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
  • Enhanced departmental communications resulting in customer closing growth and increased one year revenue of $500,000.00.
  • Suggested to CEO a revitalized business plan and realigned company objectives to increase overall profits.
  • Led restructuring efforts for leadership team, slashing costs 9% within six months.
  • Partnered with CEO/CFO team to define company goals.
  • Determined revenue and profit impacts of COVID-19 and led business direction toward profitable channels.
  • Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
  • Reviewed monthly financial reports and reconciled accounts to keep information current and accurate.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
  • Achieved 38% revenue growth through implementing Cloud based CRM software.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates.
  • Improved internal processes and stimulated overall organizational efficiency by Implementing a cloud based CRM software, a cloud based time clock/scheduling software and updating website to allow online payment for clients.
  • Implemented approved business direction changes and provided support during restructurings.
  • Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
  • Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks and other constraints.
  • Established and oversaw strategic business actions and streamlined operations.
  • Boosted cash flow 28% while reducing expenses 15% through right-sizing labor force and reducing overtime.
  • Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
  • Established organizational vision to sustain practice operations and maintain 48-person staff during Covid-19.
  • Oversaw special event calendars for 7 departments, factoring in availability and expected operational demands to keep workloads in balance.
  • Managed master event and employee scheduling calendar for 48 personnel.
  • Originated invoices, reports and proposals using QuickBooks.
  • Maintained Government mandated compliance regarding COVID-19, and kept current with the changing addendums.
  • Oversaw executive schedules for team of two Executives.
  • Revised and maintained cloud based and manual paper master calendar for client appointments.
  • Conducted required research, documentation and reports for executive team.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and brochure content.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Orchestrated Staff meetings and created agendas and meeting materials.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Obtained signatures for important financial and legal documents.
  • Restocked office and break room supplies to maximize team productivity.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Researched topics of interest and culled gathered information to produce concise reports.
Real Estate Agent|Company Name - City, State|01/2017 - Current
  • Educated clients on current real estate market and answered any questions.
  • Maintained high referral rates and exceptional feedback from previous clients.
  • Answered phone calls and emails from potential and existing customers.
  • Complete 5 transactions between buyers and sellers over September 2019-March 2020.
  • Assisted in developing marketing material for properties.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Landlord|Company Name - City, State|01/2013 - Current
  • Collected rent and utilities payments using fair accounting and management practices.
  • Kept relationships with tenants positive through open communication and proper handling of any concerns.
  • Maintained all buildings in safe condition and good working order for tenants.
  • Prepared detailed budgets and reports on financial conditions of Flex Space property for Joanna Henderson Inc.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Fully abstracted all leases and entered all pertinent information into Adobe Cloud for quick easy reference.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw budgeting process for two assigned properties.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Negotiated with outside contractors to obtain reasonable fees for rehab and renovation work.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained 100% occupancy rate from 2013 to present.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Met with county P&Z to discuss and resolve legal and environmental issues.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Developed and implemented strategic plan for property management.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
CEO|Company Name - City, State|09/1996 - 12/2019
  • Led organization, established business direction and actualized operational plans to meet goals.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Photographed special events, including weddings, parties and school portraits.
  • Collaborated with clients to guarantee satisfaction with photos.
  • Explained price and package details to customers.
  • Cropped, manipulated and performed color-balance for final images.
  • Improvised photographic methods and techniques.
  • Used out-of-the-box thinking to obtain perfect shot.
  • Collaborated successfully with variety of personalities and work styles.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Proficient in Adobe Photoshop
  • Proficient in Adobe Lightroom
Education and Training
Nationwide Mortgage Licensing System & Registry |City|11/2020Mortgage Loan Originator (NMLS): Mortgage Industry
Metro Brokers Academy|City|01/2017Real Estate Agent: Real Estate
Heritage High School|City|04/1988GED
Websites, Portfolios, Profiles
  • www.joannahendersonphotography.com
  • www.pristinechapellakeside.com
  • www.joannapearsonrealestate.com
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Nationwide Mortgage Licensing System & Registry
  • Metro Brokers Academy
  • Heritage High School

Job Titles Held:

  • Mortgage Loan Officer
  • Assistant to CEO/Operations Manager
  • Real Estate Agent
  • Landlord
  • CEO

Degrees

  • Mortgage Loan Originator (NMLS) : Mortgage Industry
    Real Estate Agent : Real Estate
    GED

Similar Resumes

View All
Director-of-Operations-/-CEO-Assistant-resume-sample

Director of Operations / CEO Assistant

Woodmere, New York