Assistant to CEO/Operations Manager Resume Example
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ASSISTANT TO CEO/OPERATIONS MANAGER
Summary
Results-focused Licensed Real Estate professional and Mortgage Loan Offices with strengths in Contract, Financing, and Closing expectations. Proactive leader in communication and collaboration. Proficient in assisting clients by providing valuable insight on what to expect and what is needed to successfully purchase or refinance their dream home. When necessary, finding solutions to problems quickly to close on time. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
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Experience
Mortgage Loan Officer|Premier Bank - Dublin , OH|10/2021 - Current
- Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Create financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Determine appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Educate customers on variety of loan products and available credit options to promote valuable decision-making.
- Performed daily maintenance of loan applicant database.
- Execute loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Compile applications and paperwork and double-checked for accuracy.
- Submit applications to credit analysts.
Real Estate Agent|Funkhouser Real Estate Group - Elkton , VA|01/2017 - Current
- Educated clients on current real estate market and answered any questions.
- Maintained high referral rates and exceptional feedback from previous clients.
- Answered phone calls and emails from potential and existing customers.
- Complete 5 transactions between buyers and sellers over September 2019-March 2020.
- Assisted in developing marketing material for properties.
- Created realtor and buyer incentives and strategies with agents, builders and buyers.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Investment Property Owner|Premier Bank - Fostoria , OH|01/2013 - Current
- Collected rent and utilities payments using fair accounting and management practices.
- Kept relationships with tenants positive through open communication and proper handling of any concerns.
- Maintained all buildings in safe condition and good working order for tenants.
- Prepared detailed budgets and reports on financial conditions of Flex Space property for Joanna Henderson Inc.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Fully abstracted all leases and entered all pertinent information into Adobe Cloud for quick easy reference.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw budgeting process for two assigned properties.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Negotiated with outside contractors to obtain reasonable fees for rehab and renovation work.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained 100% occupancy rate from 2013 to present.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Met with county P&Z to discuss and resolve legal and environmental issues.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Developed and implemented strategic plan for property management.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Mortgage Loan Officer|Quorum Health Resources - Truth Or Consequences , NM|12/2020 - 07/2021
- Submitted applications to credit analysts.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Performed daily maintenance of loan applicant database.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Compiled applications and paperwork and double-checked for accuracy.
Assistant to CEO/Operations Manager|Pristine Chapel Lakeside - City , STATE|10/2015 - 02/2021
- Supervised Sales team, Management team and departmental staff to effectively direct and enhance operational areas.
- Monitored business trend forecasts, and suggested to the CEO and CFO budget adjustments and operational plans to maximize growth and opportunities.
- Promoted company public profile by promoting and marketing using Social Media and website presence to maintain public face of organization.
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
- Enhanced departmental communications resulting in customer closing growth and increased one year revenue of $500,000.00.
- Led restructuring efforts for leadership team, slashing costs 9% within six months.
- Determined revenue and profit impacts of COVID-19 and led business direction toward profitable channels.
- Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
- Cultivated successful business culture focused on performance optimization and goal attainment.
- Achieved 38% revenue growth through implementing Cloud based CRM software.
- Improved internal processes and stimulated overall organizational efficiency by Implementing a cloud based CRM software, a cloud based time clock/scheduling software and updating website to allow online payment for clients.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Boosted cash flow 28% while reducing expenses 15% through right-sizing labor force and reducing overtime.
- Established organizational vision to sustain practice operations and maintain 48-person staff during Covid-19.
- Oversaw special event calendars for 7 departments, factoring in availability and expected operational demands to keep workloads in balance.
- Managed master event and employee scheduling calendar for 48 personnel.
- Originated invoices, reports and proposals using QuickBooks.
- Maintained Government mandated compliance regarding COVID-19, and kept current with the changing addendums.
- Revised and maintained cloud based and manual paper master calendar for client appointments.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
CEO|Joanna Henderson Lifestyle & Wedding Photography - City , STATE|09/1996 - 12/2019
- Led organization, established business direction and actualized operational plans to meet goals.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Photographed special events, including weddings, parties and school portraits.
- Collaborated with clients to guarantee satisfaction with photos.
- Explained price and package details to customers.
- Cropped, manipulated and performed color-balance for final images.
- Improvised photographic methods and techniques.
- Used out-of-the-box thinking to obtain perfect shot.
- Collaborated successfully with variety of personalities and work styles.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Proficient in Adobe Photoshop
- Proficient in Adobe Lightroom
Education and Training
Nationwide Mortgage Licensing System & Registry |City|11/2020Mortgage Loan Originator (NMLS): Mortgage Industry
Metro Brokers Academy|City|01/2017Real Estate Agent: Real Estate
Websites, Portfolios, Profiles
- www.joannahendersonphotography.com
- www.pristinechapellakeside.com
- www.joannapearsonrealestate.com
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Resume Overview
School Attended
- Nationwide Mortgage Licensing System & Registry
- Metro Brokers Academy
Job Titles Held:
- Mortgage Loan Officer
- Real Estate Agent
- Investment Property Owner
- Assistant to CEO/Operations Manager
- CEO
Degrees
- Mortgage Loan Originator (NMLS) : Mortgage Industry
Real Estate Agent : Real Estate
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