Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task, reliability and punctual customer service possesses an excellent work ethic and with more than 5 years experience in customer service and also in retail, providing a challenging position enabling me to use my excellent customer service skills along with my strong organizational skills that will offer opportunity for growth to a secure position with your establishment.

  • Catering/ Food Prep
  • Mail Distribution
  • Data Entry (35 wpm)
  • Social Media& Internet Research
  • Executive & Administration Support
  • Complaint Handling
  • Database & Records Management
  • Loss prevention
  • Flexible schedule
  • Detail-oriented
  • Customer Service
  • Problem Solving
  • Team Player
  • Cash Management
  • Ability to plan, organize, and prioritize work
  • Time Management
  • Inventory control procedures
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
04/2013 to Current Assistant to CEO Swiss Re | Alpharetta, GA,
  • Support the CEO to manage work load and activities.
  • Coordinate and maintain the agenda of the CEO including organizing of all appointments, meetings, and travel arrangements.
  • Answer main telephone line, monitor incoming calls and manage interruptions to support the effective time of management of team members.
  • Liaise to support team members, well rounded inter-personal skill set.
  • Excellent attention to detail and organizational skills with the capacity to build strong team relationships, Work effectively in team environment, client relationships, and initiate process improvements where necessary.
04/2013 to 2014 Cashier/ Stocker Temple University | PA, State,
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Cash handling & secure daily change allotment
  • Establish or identify prices of goods, services or lottery tickets, and tabulate bills using calculators, cash registers, and optical price scanners
  • Receive payment by cash, check, credit cards, EBT, or automatic debits
  • Offer customers carry-out service at the completion of transactions whenever possible
  • In depth knowledge of the credit card payment processing and receipt collection.
  • Cash checks for customers both personal and payroll.
  • Pay company bills & Vendors Accounts payable
  • Operate lottery/lotto terminal
  • Price all items making sure to change any display advertisements if there had been any price changes
  • Resolve customer complaints
  • Adhere to all city, county, state and federal alcohol and tobacco regulations
  • Developed SOP for Store, which entailed detail instructions on each procedure, following through daily, and held accountable for unattended areas.
  • Provided on time, and friendly customer service.
09/2007 to 03/2013 Temporary Employee Perfect 10 | Coppell, TX,
  • Hostess catering events and banquets for Culinary Institute Of America
  • Food prep for Meals on Wheels
  • Tram Attendant for Sterling Vineyards
  • Bottling line for Charles Krug Winery
  • Inventory control, data processing, and monthly wine club for Opus One Winery.
10/2010 to 01/2012 Front Desk Administrator Ceja Global Finishes Inc | City, STATE,
  • Responsible for answering and routing calls
  • Excellent communication Skills Ability to multi-task
  • Excellent time management skills Responsible for coordinating incoming and outgoing mail
  • Strong knowledge of general office procedures and office equipment
  • Prepare general correspondences and customer assessments as needed
  • Performed filing, data management, mail distribution, drafting, and proofreading.
09/2009 to 09/2011 Fire Watch I Certified Safety Specialist | City, STATE,
  • Coordinate and conduct inspections, assessments, surveys, programs, and evaluations to identify potential hazards, to ensure compliance with all applicable safety & environmental rules and regulations.
  • Prepare and distribute reports to consult with department personnel.
  • Confined space watch, assembly when welding is conducted in confined areas.
  • Responsible for inspecting all combustible material for hazards, while keeping an attentive watch over assigned crew to always account for their safety at all times.
  • Special certification is required in order to perform confined space assignments
Expected in 1995 High School Diploma | Western Career College General Education, Napa, CA GPA:
Expected in 2002 Certificate of Completion | Dental Assisting Western Career College, Concord, CA GPA:
Expected in 2005 Not availiable | Accounting Heald Business College, Concord, CA GPA:

Expected in 2003 Certification Card | Required Credentials Transportation Worker's Identification Credential, , GPA:
Expected in 2012 Certificate | Bay Area Training Corporation (B.A.T.C.), , GPA:
Expected in 2014 Certificate | Alcohol Beverage Control (A.B.C.) , , GPA:
Expected in 2014 Certificate | L.E.A.D, , GPA:
Fluent in Spanish
  • Bilingual: Fluent in Spanish
  • Highly skilled in providing prompt and friendly customer service
  • Well versed in performing monetary transactions such as giving and receiving change
  • Able to maintain clean, neat, and correctly stocked check stand and a safe & secure work area
  • Team Player
  • Able to maintain knowledge of current product location
  • Ability to plan, organize, and prioritize work
  • Problem Solving

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School Attended

  • Western Career College General Education
  • Western Career College
  • Heald Business College
  • Transportation Worker's Identification Credential
  • Bay Area Training Corporation (B.A.T.C.)
  • Alcohol Beverage Control (A.B.C.)
  • L.E.A.D

Job Titles Held:

  • Assistant to CEO
  • Cashier/ Stocker
  • Temporary Employee
  • Front Desk Administrator
  • Fire Watch I


  • High School Diploma
  • Certificate of Completion
  • Not availiable
  • Certification Card
  • Certificate
  • Certificate
  • Certificate

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