Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task, reliability and punctual customer service possesses an excellent work ethic and with more than 5 years experience in customer service and also in retail, providing a challenging position enabling me to use my excellent customer service skills along with my strong organizational skills that will offer opportunity for growth to a secure position with your establishment.
Highlights
Catering/ Food Prep
Mail Distribution
Data Entry (35 wpm)
Social Media& Internet Research
Executive & Administration Support
Complaint Handling
Database & Records Management
Loss prevention
Flexible schedule
Detail-oriented
Customer Service
Problem Solving
Team Player
Cash Management
Ability to plan, organize, and prioritize work
Time Management
Inventory control procedures
Detail-oriented
Excellent multi-tasker
Strong communication skills
Experience
04/2013 to CurrentAssistant to CEOSwiss Re | Alpharetta, GA,
Support the CEO to manage work load and activities.
Coordinate and maintain the agenda of the CEO including organizing of all appointments, meetings, and travel arrangements.
Answer main telephone line, monitor incoming calls and manage interruptions to support the effective time of management of team members.
Liaise to support team members, well rounded inter-personal skill set.
Excellent attention to detail and organizational skills with the capacity to build strong team relationships, Work effectively in team environment, client relationships, and initiate process improvements where necessary.
04/2013 to 2014Cashier/ StockerTemple University | PA, State,
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Cash handling & secure daily change allotment
Establish or identify prices of goods, services or lottery tickets, and tabulate bills using calculators, cash registers, and optical price scanners
Receive payment by cash, check, credit cards, EBT, or automatic debits
Offer customers carry-out service at the completion of transactions whenever possible
In depth knowledge of the credit card payment processing and receipt collection.
Cash checks for customers both personal and payroll.
Pay company bills & Vendors Accounts payable
Operate lottery/lotto terminal
Price all items making sure to change any display advertisements if there had been any price changes
Resolve customer complaints
Adhere to all city, county, state and federal alcohol and tobacco regulations
Developed SOP for Store, which entailed detail instructions on each procedure, following through daily, and held accountable for unattended areas.
Provided on time, and friendly customer service.
09/2007 to 03/2013Temporary EmployeePerfect 10 | Coppell, TX,
Hostess catering events and banquets for Culinary Institute Of America
Food prep for Meals on Wheels
Tram Attendant for Sterling Vineyards
Bottling line for Charles Krug Winery
Inventory control, data processing, and monthly wine club for Opus One Winery.
10/2010 to 01/2012Front Desk AdministratorCeja Global Finishes Inc | City, STATE,
Responsible for answering and routing calls
Excellent communication Skills Ability to multi-task
Excellent time management skills Responsible for coordinating incoming and outgoing mail
Strong knowledge of general office procedures and office equipment
Prepare general correspondences and customer assessments as needed
Performed filing, data management, mail distribution, drafting, and proofreading.
09/2009 to 09/2011Fire Watch ICertified Safety Specialist | City, STATE,
Coordinate and conduct inspections, assessments, surveys, programs, and evaluations to identify potential hazards, to ensure compliance with all applicable safety & environmental rules and regulations.
Prepare and distribute reports to consult with department personnel.
Confined space watch, assembly when welding is conducted in confined areas.
Responsible for inspecting all combustible material for hazards, while keeping an attentive watch over assigned crew to always account for their safety at all times.
Special certification is required in order to perform confined space assignments
Education
Expected in 1995High School Diploma | Western Career College General Education, Napa, CAGPA:
Expected in 2002Certificate of Completion | Dental Assisting Western Career College, Concord, CAGPA:
Expected in 2005Not availiable | AccountingHeald Business College, Concord, CAGPA:
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