Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Able to meet performance and outcome goals
Create and maintain employer and client databases and files
Effectively identify client needs through good judgment and interview techniques
Maintain updated case notes on each client
Provide assistance and guidance relating to the interview process
Conduct employer outreach as needed
Conduct follow-up evaluations with client and employer
Develop job opportunities and act as a liaison between client and the employer
Maintain timely documentation and reports according to stated guidelines
Provide referrals to community partners
Conduct program presentations
Detail oriented, flexible and reliable
Managed major office relocation with only one day of downtime.
Assistant to Business Development Administrator January 2016 to CurrentCommunity Career Development, Inc － Los Angeles, CA
Updated employee paperwork and records.
Greeted visitors promptly and directed to correct locations.
Scheduled appointments and maintained master calendar.
Wrote professional business correspondence.
Drafted internal documents and memoranda.
Prioritized project components and organized scopes.
Liaised directly with customers to meet needs and maintain satisfaction.
Office and Sales Manager November 2013 to January 2015Jackson Hewitt － Inglewood, CA
Successfully managed the activities of five team members in multiple locations.
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Verified that information in the computer system was up-to-date and accurate.
Verified and logged in deadlines for responding to daily inquiries.
Identified operational processes inefficiencies and recommended necessary improvements.
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.
Trained new employees and explained protocols clearly and efficiently.
Solicited referrals from satisfied clients.
Developed and executed sales promotions.
Cold-called prospective customers to build relationship.
Generated high volume of referrals.
Evaluated and managed new strategic business opportunities.
Designed web and other content, including monthly newsletters and promotional calendars.
Educated clients on the current real estate market and answered any questions they had.
Acted as a listing agent for brokers.
Coordinated appointments with prospective buyers to showcase houses and plots.
Verified that the legal formalities were completed prior to closing dates.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Administrative and Legal Assistant June 2005 to January 2013Morris and Associates － Los Angeles, CA
Accurately entered client data into a company-based software program.
Organized client calendars, prepared mailings and handled high call volumes.
Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.
Drafted judicial correspondence and handled all court mailings.
Researched documents and publications for details that would establish evidence.
Arranged all correspondence on behalf of the attorney.
Worked with attorneys and case reviewers to resolve legal complaints.
Prepared clients for appointments and interviews.
Traveled with the manager to take notes and dictation at meetings.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Screened telephone calls and inquiries and directed them as appropriate.
Devised and maintained office systems to efficiently deal with paper flow.
Typed documents, updated websites and compiled information for meetings.
Bachelor of Science : Applied Studies/OnlineC. S. U. Dominguez Hills (CSUDH) － Carson, CA, USA
Candidate for graduation December 2016
Coursework in Marketing and Public Relations
Coursework in Organization Leadership
Coursework in Organizational Behavior
Coursework in Public Policy
Coursework in Public Relations
Coursework in Communications, English
and Journalism coursework
Dean List 3.9 GPA
Legal Studies, 2014Pasadena City College － Pasadena, CA, USA
American Bar Association Approved Certification
Coursework in Legal Terminology
Coursework in Courts and Political Science
Legal system software training
Coursework in Probate and Criminology
Coursework in Immigration and Business law
Coursework in Family law and civil code of procedures
California Real Estate Salesperson License : Real Estate , 2005Real Estate Trainers － Culver City, CA, USA
Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning