Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Courteous with Strong Service Mindset
Data Entry and Maintenance
Understanding Customer Needs
Upselling Products and Services
Calm and Professional Under Pressure
Strong Analytical and Problem-Solving Skills
Commission Sales
Consulting with Customers
Work History
Assistant Teacher, 09/2018 - 10/2019 The Y Of Central Maryland – Carney, MD,
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Provided one-on-one and group-based learning support to maintain student progress and development.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Organized and guided skills practice, research and memorization tasks for students.
Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
Greeted customers and helped with product questions, selections and purchases.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Opened and closed store independently and prepared nightly bank drop for manager.
Supported loss prevention goals by monitoring shopper behavior.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Supported efficient and timely replenishment of sales floor merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Informed customers of current store promotions to encourage additional sales purchases.
Folded and arranged merchandise in attractive displays to drive sales.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Logged reports, expenses, receipts and sales documents into digital database.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Issued receipts and processed refunds, credits or exchanges.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Behavioral Interventionist, 02/2021 - 08/2022 Witco, Inc. – Caldwell, ID,
Collaborated with team members, school personnel and family members to develop individual plans of care for students.
Offered crisis counseling and intervention at school, home and in community to support student needs.
Consulted with [Job title] to drive program efficacy.
Signed diagnostic assessments and individual plans of care to initiate client treatments.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Maintained energy and enthusiasm in fast-paced environment.
Property Manager, 03/2022 - Current Ventas – Chicago, IL,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Education
High School Diploma: , Expected in 06/2020 - North Park High School - Baldwin Park, CA, GPA:
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