Assistant Software Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

I am interested in working for a well renowned company at entry level in order to be part of something larger than myself, especially in the growing world of technology and in the Pensacola/Gulf Breeze area. I am interested in working full time for professional growth, to continue to expand my knowledge hands-on in the technical field, to work hard, to give service for a successful company; to be phenomenal. Motivated and customer-oriented with strong conceptual skills.

  • Information Engineering Technology, B.S., University of West Florida
  • Database Systems Certificate, University of West Florida
  • Experience with Google Applications: Gmail, Google Docs, Google Drive;
  • Experience with IQWare (Property Management System), tracNcare (client app of IQWare PMS);
  • Educational experience in AutoCAD, SQLPlus, SQL Server 2012;
  • Proficiency in Microsoft Office Applications: Microsoft Word, Excel, PowerPoint, and Access.

Recognition for the following:

Swiftly learning to use and become proficient in functioning and developing software: IQWare PMS, tracNcare

Quickly found mistakes in developing software (tracNcare), documented accordingly; notified management and software vendor for immediate fixes and requests

Quickly addressed employee and property needs for developing software (tracNcare): Mandatory password changes upon first login, the need for multiple stockroom access, higher photo quality capabilities, applying personalized photos of a specific asset to accurately locate and to differentiate between over 280 condo units to account for

Always holding constant communication: Coordinating and responding to company emails, even off property and days off- Communication is key

Team lead for coordinating unit configuration for property and asset tracking software


80 WPM typing skills

Quality assurance and customer service experience

Thoroughly detail oriented

Strong analytical skills

Ability to communicate, coordinate, and collaborate with teams and outside departments effectively

Ability to anticipate user and customer needs

Ethical, reliable, confident, responsible, accountable for own actions

Work experience in Retail, Hospitality, Technical, and Administrative environments, all with focus on quality and customer satisfaction

Work Experience
09/2015 to 01/2016
Assistant Software Coordinator Charles River Hollister, CA,

Presently working with the vendor of the Property Management System, IQWare, to configure, implement, and launch "tracNcare"- a system designed for asset and inventory management at each of Premier's luxury resorts and soon, PIMG restaurant & retail locations.

Duties & Responsibilities:

•Includes software administrative tasks on a virtual server, such as performing database work on developing asset, job, and inventory tracking software for future maintenance, housekeeping, and quality assurance use;

•Adding departments, users (IDs and Passwords), inventory items, new properties, and additional assets;

•Assigning levels of power to each department and employee for future system usage;

•Finding program errors, documenting accordingly, consistent contact to Software Developer/Vendor on a frequent basis for required fixes and updates;

--Allow remote virtual server access to the vendor;

•Maintain daily contact between PIMG departments for up-to-date and recent information regarding properties to reflect accuracy in the database;

•Photo editing, uploading of properties to system, data entry into tracNcare database and Google Drive account

Coordinator duties also include:

--Coordinate and execute training for system configuration with members of participating departments by tablet and workstation interface:

--Utilize the potential of Google Drive on employee email accounts for quick data collection; Use iPads, tablets, Google Docs, share and collaborate on documenting raw data with team

--Supervise a team of 4 to 8 employees;

Perform the raw data collection for software--Conduct physical inventories of each condo and stockroom with team;

--Act as team lead and technology support to train departments on the developing tracking software, tablet devices (iOS and Android) and to utilize required applications such as Google Drive during inventory and configuration.

--Manually add data collected and photographs of assets taken into PIMG tracking software database and Google Drive system via PIMG email account, then to tracNcare database.

04/2015 to 09/2015
Quality Assurance Supervisor Cci Health & Wellness Services Silver Spring, MD,
  • Supervisor to Housekeepers employed for Premier Island Management Group properties: Portofino Island Resort & Spa, Beach Club Resort & Spa, and Emerald Isle Resort, located in Pensacola Beach on Santa Rosa Island.
  • Develops, monitors, and recommends corrective as well as preventative actions to get tasks done correctly in a set time-frame.
  • Also assists management by identifying strengths and weaknesses needed for improvement and growth of the Housekeeping department.
  • Description of duties: Test small and large appliances unique to each condo unit for appropriate function Inspect quality of unit cleanliness and assets (furniture, electronics) Act as motivation and guidance to housekeepers in order to withhold and exceed strict standards of the resort, property owners, and guests; Supervise more than 10 Housekeepers during slow season, up to 20 during peak season (summer); Document and report unacceptable quality of cleanliness to housekeeping, maintenance problems, asset damages via company email to the appropriate department for correction; Maintain timely communication with housekeeping, maintenance, and property administration staff.
08/2012 to 10/2014
Data Entry Clerk Metro Market Trends, Inc City, STATE,
  • Document county public record books for 38 Florida counties and 2 Alabama counties for data to be mined, cleaned, and submitted for information systems software used by monthly subscribers
  • Copy raw data accurately and swiftly from county public record website using custom interface and program designed by MMT Info, Inc.:
  • Record Deed type and supporting data (such as Lis Pendens, transaction deeds, mortgage information, interest percentages)
  • Record company or individual person's name from deed, additional public information
  • Record subdivision information or metes and bounds information by section, township, and range attributes; closing agents
  • Also assist Office Manager with filing clientèle folders, organizing workspaces, fold, stuff, and stamp invoices.
Expected in Present
Master of Science: Cybersecurity - Information Assurance
University of South Florida - Tampa, Florida

Online Graduate Student.

Current courses enrolled:

BUL5842 - Risk Management & Legal Compliance

ISM6137 - Statistical Data Mining

Expected in 2015
Bachelor of Science: Information Engineering Technology
University of West Florida - Pensacola, Florida

Cumulative Graduating GPA: 3.26

Courses Taken Include:

EME 3003 Introduction to Intelligence Analysis

EME 3002 Introduction to Intelligence

ETD 2320 Computer Aided Design

CIS 3512 Software Documentation

EME 3406 Web Presence Deployment Strategies

EME 4454 Technology Systems Implementation Strategies

EME 4622 Technology Systems Operations 1

EME 4627 Technology Systems Operations 2

Expected in 2015
Undergraduate Certificate: Database Systems
University of West Florida - Pensacola, Florida

Skills acquired in database design and development, entity relationship diagrams, planning and implementation of a database, database administration, data mining, experience using SQL programs (SQL Server Management Studio, Microsoft Visual Studio)

Courses Taken:

COP 2334 Programming Using C++

COP 4710 Database Systems

CAP 4770 Data Mining

COP 4723 Database Administration

Expected in 2012
Associate of Arts: General Education
Eastern Florida State College - Melbourne, FL

General Education/Transfer to University

Expected in 2010
Associate of Science: Aerospace Technology
Eastern Florida State College - Melbourne, Florida
GPA: GPA: 2.8
Expected in 2007
High School Diploma: General Studies
Merritt Island High School - Merritt Island, FL
GPA: GPA: 3.4

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Resume Strength

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Resume Overview

School Attended
  • University of South Florida
  • University of West Florida
  • University of West Florida
  • Eastern Florida State College
  • Eastern Florida State College
  • Merritt Island High School
Job Titles Held:
  • Assistant Software Coordinator
  • Quality Assurance Supervisor
  • Data Entry Clerk
  • Master of Science
  • Bachelor of Science
  • Undergraduate Certificate
  • Associate of Arts
  • Associate of Science
  • High School Diploma

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