assistant sales manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with proven talent in learning new products, services and processes quickly.
Skills
Time Management
Operating Procedures and Policies
Decision Making
Detail-Oriented
Customer Service
Product and Service Promotion
Relationship Building
Problem Solving
Customer Complaint Resolution
Staff Training and Development
Work History
Assistant Sales Manager, 11/2015 to 10/2020 H&H Chevrolet – Lincoln, NE,
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided strong service to customers, increasing customer loyalty.
Trained team members in successful strategies to meet operational and sales targets.
Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Directly worked with customers to build relationships and increase customer satisfaction ratings.
Exceeded targets by building, directing and motivating high-performing sales team.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Kept orderly and accurate accounting records by monitoring sales documentation.
Answered product questions with up-to-date knowledge of sales and store promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales Associate, 11/2014 to 11/2015 Xtralease – Irving, TX,
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Processed product returns and assisted customers with other selections.
Prepared large cash deposits with zero discrepancies.
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Increased sales by offering advice on purchases and promoting additional products.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Solved customer challenges by offering relevant products and services.
Representative Payee, 03/2006 to 08/2014 Villagecare – New York City, NY,
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Budget monthly income benefits for a specified caseload of individuals.
Work closely with Social Security Administration, Personal Care Homes, and other facilities to provide financial services for persons with mental illness, developmental disabilities, and/or older adults.
Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Server, 12/2008 to 08/2013 Texas Roadhouse – City, STATE,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Increased sales significantly by upselling higher-end products to customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma: , Expected in to Dunmore High School - Dunmore, PA GPA:
No Degree: Communications, Expected in to Penn State Worthington - Dunmore, PA, GPA:
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